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Integrate Desk with Retently NPS

Sync NPS scores with Desk and trigger NPS surveys from Desk with Retently NPS. With Retently NPS & Desk Integration, you can: send an NPS survey or add contact in Retently when you add a new customer or create a new customer when an NPS score is received.

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About Desk

Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

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Desk to Retently NPS

1

New Customer

Send an NPS survey or add contact in Retently when you add a new customer.
2

New Case

Send an NPS survey or add contact in Retently when you add a new case.
3

New Group

Send an NPS survey or add contact in Retently when you add a new group.
4

New User

Send an NPS survey or add contact in Retently when you add a new user.
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Retently NPS to Desk

1

Create Customer

Create a new customer when an NPS score is received.
2

Create Case

Create a new case. Inside Desk, it will be treated like an Email Case when an NPS score is received.

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Retently API

Use API to create custom integrations

The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.

  • Fetch your customers from Retently Fetch your customers from Retently
  • Get the NPS, CSAT, CES scores Get the NPS, CSAT, CES scores
  • Receive the latest customer feedback Receive the latest customer feedback
  • Create and update customers in Retently Create and update customers in Retently
  • Unsubscribe customers in Retently Unsubscribe customers in Retently
  • Send transactional surveys Send transactional surveys
Check API documentation

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