Integrate B2B Wave with Retently

Trigger NPS/CSAT surveys after order completions or status updates, sync customer profiles and order history with Retently to enhance customer experience management.

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RetentlyB2B Wave logo

About B2B Wave

B2B Wave provides tools for managing orders, customers, and products. It enables businesses to create and update customer and product information, manage order statuses, and track order shipping.

B2B Wave logoRetently

B2B Wave to Retently

1

New Abandoned Order

Triggers when a new abandoned order is created.
2

New Customer

Triggers when a new customer is created.
3

Order Status Update

Triggers when an order status is changed.
4

New Addressbook

Triggers when a new addressbook is created.
5

New Order

Triggers when a new order is created.
6

New Product

Triggers when a new product is created.
RetentlyB2B Wave logo

Retently to B2B Wave

1

Create Customer

Creates a Customer.
2

Create Product Customer Price

Creates a Product Customer Price or updates existing.
3

Update Order Integration Ref

Updates the Order Integration Ref field.
4

Update Order Status

Updates the Order Status.
5

Update Product Quantity

Finds a product by ID or Code and updates its Quantity.
6

Find Order

Finds an Order.
7

Find or Create Customer

Finds a Customer by various fields.
8

Create Product

Creates a Product.
9

Update Customer

Updates a Customer.
10

Update Order Shipping Tracking

Updates the Order Shipping Tracking Number.
11

Update Product

Updates a Product.
12

Find Customer

Finds a Customer by various fields.
13

Find Product

Finds a Product by ID or Code.
14

Find or Create Product

Finds a Product by ID or Code.

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