Customer Stories
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250M+Responses collected
25B+Surveys delivered
1000+Businesses
6Feedback channels
Ecommerce & Retail
CANADAMabel's Labels Turns 20,000+ Responses a Year Into a Quarterly Voice-of-Customer Engine
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USAEpic Gardening Achieved an Unmatched NPS Score of 88 Through Community Building
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USAPSD Underwear Hits an NPS Score of 72 Through Multi-Channel Feedback Across 4 Touchpoints
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USASpearmintLOVE Achieved an NPS of 79 Through Automated Customer Feedback Across 5M+ Users
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USAEverlane Runs Post-Purchase NPS Across Its Website and 11 Retail Stores as One Program
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CANADABouclair Achieved 86% CSAT and 65% Response Rate Through Bilingual Customer Feedback
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Property Management
USAColorado Realty Maps the Full Owner and Resident Lifecycle Across 8 Survey Touchpoints
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USAFIG Property Management Achieved a Vendor NPS of 90 Through Tenant, Leasing, and Vendor Feedback
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USABlueSky Property Management Separates Owner and Resident Feedback to Hear Both Sides
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Financial Services & Insurance
USASplitit Increased NPS by 51% Through Dual-Channel Customer Feedback Across 3,000+ Merchants
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UKPensionBee Achieved an NPS of 63 Through Data-Driven Customer Experience Analysis
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USARuralins Achieved an NPS of 64 Through Touchpoint-Based and Regular Surveys
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B2B Software & SaaS
USAChargify Achieved 3x Survey Response Rate Through Multi-Channel Customer Feedback
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IrelandZyte Increased NPS by 38% Through Multi-Platform Integration Across Global Customer Base
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USASalesmsg Leveraged Multi-Channel Feedback Collection for Comprehensive CX Data Analysis
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