A CX Program Platform vs a Survey and Research Platform
Both tools measure NPS, CSAT and CES, and both publish their prices. The difference is what runs the program. Retently delivers recurring surveys itself, follows up with non-responders, keeps the data clean and closes the loop inside the product. Survicate is a broad feedback and research toolkit that shines on website, in-product and mobile surveys and on research repositories, and leans on your email tool or CRM to send and re-send.
Retently
A dedicated CX platform since 2016 with separate B2B and Ecommerce editions. NPS, CSAT, CES and eNPS surveys with native email delivery, reminders, closed-loop workflows and AI topic and sentiment analytics, transparent public pricing, a free trial, and a Success Manager who handles setup, template review and migration on every plan.
Survicate
A Warsaw-based customer feedback platform (Survicate S.A.) covering website, in-product, mobile SDK, email and link surveys, with Research Hub for aggregating app reviews, support tickets and call transcripts and an AI Research Assistant on top. Priced by survey responses and Research Hub data points, from a free plan to Enterprise.
Survicate vs Retently at a Glance
Email Delivery and Response Rate
Retently sends email surveys itself from your verified domain, on a recurring schedule pulled from Intercom, HubSpot or CSV lists, with up to five reminders that each carry their own subject and design. Survicate's built-in email sender takes a CSV audience per send; recurring, list-driven sends run through Customer.io, Braze or Klaviyo.
Scanner-Proof Scores
Corporate email security scanners click every link in an email, including survey ratings. Retently filters those clicks out before they become responses, while a real respondent's first click still counts and nobody is asked to rate twice. Survicate embeds the first question in the email and advertises no scanner verification.
What You Pay For
Retently meters surveys sent, so phantom responses never count. Survicate meters survey responses (partial and test responses included) plus a separate monthly allowance of Research Hub data points; on Growth and above, surveys stop collecting when the cap is hit.
Built for B2B and Ecommerce Programs
Retently's B2B edition rolls NPS, CSAT and CES up to the account level; the Ecommerce edition triggers surveys from Shopify orders and Gorgias tickets and enriches every response with order data. Survicate runs on Shopify stores via a theme snippet (not on thank-you pages), has no Gorgias integration, and does not offer account-level reporting.
Closing the Loop
Retently lets you assign responses, track them to resolved, alert Slack or email per campaign, and auto-reply by score and comment presence with your own CC and BCC. Survicate alerts Slack, Teams and email and opens tickets in Zendesk, Jira and Linear; response assignment and resolution tracking are not part of the product.
Channels and Research Breadth
Survicate ships native iOS, Android, React Native, Flutter and Unity SDKs on every plan, event and JavaScript targeting on Pro, a visual logic tree, and Research Hub for reviews, tickets and transcripts. Retently covers email, link, web in-app, feedback button, embed and kiosk; there is no native mobile SDK.
What Retently Does Better
The same core metrics, run as a program: Retently delivers and re-delivers the surveys, keeps scanners out of your data and your bill, and ties every response to the account or the order it came from, with a Success Manager beside you from day one.
Your NPS Program Runs Itself
- Delivered by Retently, From Your Domain: Verify your sending domain once and every survey and reminder goes out from your address, with open, click, bounce and unsubscribe tracking in the outbox.
- Recurring by Design: Send the first survey a few days after a contact joins a list, resurvey every 90 or 180 days, and stop the chain the moment someone responds.
- Reminders That Chase Non-Responders: Up to five per survey, each with its own subject line and design, timed by days since the last send.
- Survicate's built-in email sender takes a CSV upload per send; dynamic audiences and a Survicate-managed sending domain are "on our roadmap", and automated or CRM-triggered sends go through Customer.io, Braze or Klaviyo (per survicate.com/software/email-survey, October 2026).
Clean Data, Predictable Bill
- Scanner Clicks Filtered Out: Email security tools that pre-click every link never show up as respondents, and real customers are not asked to confirm their rating a second time.
- Metered on Surveys Sent, Not Responses Received: A scanner clicking a rating five times never adds to your usage; a reminder counts as one send.
- One Meter: Surveys per month. No separate allowance for feedback items and no overage per response.
- Survicate counts every respondent submission, partial or test included, against a monthly response cap, meters Research Hub data points separately, charges per-response overage on Starter, and stops collecting at the cap on Growth, Pro and Enterprise (per survicate.com/pricing FAQ, October 2026).
Built Around Accounts and Orders, With People Beside You
- Two Purpose-Built Editions: B2B with account-level NPS, CSAT and CES and CRM context; Ecommerce with Shopify order triggers, Gorgias and Klaviyo, and order data on every response.
- Closed Loop Inside the Product: Assign, resolve, alert, and auto-reply by score with your own CC and BCC, so detractors without a comment still get a reply automatically.
- A Success Manager on Every Plan: Guided setup, survey template review, and CSV migration of your historical responses, at no extra fee.
- Survicate reserves a dedicated Success Manager and 1:1 training for Enterprise and migration assistance for Pro and above; it has no native Shopify app (surveys run via a theme snippet and are not supported on thank-you pages) and no Gorgias integration (per survicate.com/pricing and help.survicate.com, October 2026).
Survicate vs Retently - Features Comparison
Survicate is a strong option for website, in-product and mobile research. Retently is built for teams that run a recurring NPS, CSAT or CES program and need delivery, follow-up, clean data and closed-loop workflows in one place.
| Capability |  Retently |  Survicate |
|---|---|---|
| Primary fit | Recurring NPS, CSAT and CES programs for B2B SaaS and ecommerce | Multichannel surveys and research for CX, product and research teams |
| Email delivery | Sent by Retently from your verified domain, on a recurring schedule from CRM lists | Built-in sender takes a CSV audience per send; automated sends run through Customer.io, Braze or Klaviyo |
| Reminders | Up to five per survey, each with its own template; the chain stops on response | Surveys can re-display after a set interval on Growth and above; no email reminder feature advertised |
| Bot and scanner protection | Scanner clicks filtered out; the respondent's first click still counts | First question embedded in the email; no scanner verification advertised |
| Usage metering | Surveys sent per month, one meter | Survey responses (partials and tests count) plus Research Hub data points; collection stops at the cap on Growth and above |
| Survey channels | Email, link, web in-app, feedback button, embed, kiosk | Website, in-product, native mobile SDKs, email, link, kiosk, QR, Intercom Messenger |
| Account-level reporting (B2B) | NPS, CSAT and CES rolled up per account | Not offered |
| Ecommerce integrations | Shopify order triggers, Klaviyo, Gorgias; order data on each response | Shopify via theme snippet (not on thank-you pages); Klaviyo; no Gorgias |
| CRM and workflow integrations | Intercom, HubSpot, Salesforce, Slack, Zapier, webhooks | HubSpot and Intercom from Growth; Salesforce (one-way), webhooks and Export API from Pro |
| Closing the loop | Assign and resolve responses, alerts, auto-replies with your own CC/BCC, AI-drafted replies | Alerts and ticket creation (Zendesk, Jira, Linear); no response assignment or resolution tracking |
| Feedback analytics | AI topics, sentiment, trends and weekly digests from survey feedback | Research Hub aggregates reviews, tickets and call transcripts alongside surveys |
| Onboarding and support | Success Manager for setup, templates and migration on every plan | Chat support on paid plans; dedicated CSM and 1:1 training on Enterprise; migration help from Pro |
Trusted by Customer Success & Product Teams
Discover how growth-stage startups and global enterprises swapped Delighted for Retently, unlocked AI-powered insights, and now drive retention.
Chargify Achieved 3x Survey Response Rate Through Multi-Channel Customer Feedback
The B2B SaaS billing platform tripled its survey response rate by running NPS, CSAT, and CES across email and in-app channels, tracking satisfaction at every stage of the customer journey.
Zyte Increased NPS by 38% Through Multi-Platform Integration
The web-data extraction leader lifted NPS by 38% after connecting Retently across its support and product stack, turning feedback into a shared signal for every team.
Switching From Survicate Is a CSV Export Away
Moving your CX program does not mean starting over. Export your data from Survicate, and we take it from there:
- Export first: responses and contacts export from any paid Survicate plan; the Free plan has no export, so export before you downgrade
- White-glove migration: we import your responses and customer data via CSV with the original response dates, so your NPS trends and segments carry over
- Dedicated Success Manager: hands-on onboarding, survey template matching, and campaign setup, at no extra fee
- No double-sending: data syncs first, delivery rules switch second, so customers never get the same survey twice during the changeover
- Integrations for both editions: Intercom, HubSpot, Salesforce, Slack and Zapier for B2B teams; Shopify, Klaviyo and Gorgias for ecommerce stores
