Customer Experience Software Pricing and Plans

7-day free trial. No credit card required.

All plans include:

Compare subscriptions Compare subscriptions
  • NPS, CSAT & CES NPS, CSAT & CES Send NPS, CSAT and CES surveys.
  • Multi-channel surveys Multi-channel surveys Survey customers via email, embed, link, in Intercom in-app messages, as kiosk survey, or trigger a pop-up survey in your web application.
  • Custom FROM domain Custom FROM domain Send email surveys from your own domain.
  • Email & Slack alerts Email & Slack alerts Receive immediate alerts, and daily or weekly digests via email or Slack.
  • Free data migration Free data migration Import customers and their feedback, as well as your survey settings from another service.
  • Custom survey design Custom survey design Change survey colors, layouts, buttons and position without coding.
Basic

Basic (7-day free trial)

$50 per month
A self-service plan with limited support that gives you access to essential Retently features, reporting & analytics.
  • <span class=bold>Limited support: </span> Knowledge base, email
    Limited support: Knowledge base, email
  • All B2B integrations & API (*except Salesforce)
  • NPS, CSAT & CES campaign automations
    NPS, CSAT & CES campaign automations
  • Survey branding & personalization
    Survey branding & personalization
  • Advanced reporting, trends, and benchmarking
    Advanced reporting, trends, and benchmarking
  • AI-powered feedback classification & topic analytics
    AI-powered feedback classification & topic analytics
  • Notifications and alerts via Email, Slack, and Teams
    Notifications and alerts via Email, Slack, and Teams
Start Free Trial Upgrade anytime • Downgrade anytime • Cancel anytime
Pro

Pro (7-day free trial)

$299 per month
Analyze feedback sentiment, track satisfaction trends, and understand the key drivers impacting your overall CX.
  • <span class=bold>Pro support: </span>Zoom, live chat
    Pro support: Zoom, live chat
  • All B2B integrations & API (*except Salesforce)
  • NPS, CSAT & CES campaign automations
    NPS, CSAT & CES campaign automations
  • Survey branding & personalization
    Survey branding & personalization
  • Advanced reporting, trends, and benchmarking
    Advanced reporting, trends, and benchmarking
  • AI-powered feedback classification & topic analytics
    AI-powered feedback classification & topic analytics
  • Account-level exportable scores for NPS and CSAT
    Account-level exportable scores for NPS and CSAT
  • Notifications and alerts via Email, Slack, and Teams
    Notifications and alerts via Email, Slack, and Teams
Start Free Trial Upgrade anytime • Downgrade anytime • Cancel anytime
Enterprise

Enterprise

  • API & Salesforce 2-way integration
    API & Salesforce 2-way integration
  • Custom integrations
    Custom integrations
  • Zoom, chat, dedicated CSM
    Zoom, chat, dedicated CSM
  • Onboarding & implementation
    Onboarding & implementation
  • SSO & 2FA authentication
    SSO & 2FA authentication
  • Custom DPA & contract
    Custom DPA & contract
  • Security questionnaires
    Security questionnaires
  • No Retently branding
    No Retently branding
Ecommerce Pro

Ecommerce Pro (14-day free trial)

$49 per month
Integrate with Shopify, Klaviyo, and Gorgias to survey customers after a purchase, product delivery, or support interaction to identify key drivers influencing your CX.
  • NPS, CSAT & CES omnichannel campaigns
    NPS, CSAT & CES omnichannel campaigns
  • Survey branding & personalization
    Survey branding & personalization
  • Additional survey questions
    Additional survey questions
  • Advanced reports, trends & benchmarks
    Advanced reports, trends & benchmarks
  • Feedback analytics & classification
    Feedback analytics & classification
  • Alerts via Email, Slack, and Teams
    Alerts via Email, Slack, and Teams
  • Data export
    Data export
  • Data migration concierge
    Data migration concierge
  • All integrations & API
    All integrations & API
  • Support - Email, Zoom, Live chat
    Support - Email, Zoom, Live chat
Upgrade anytime • Downgrade anytime • Cancel anytime
More than 100,000 surveys? Contact Us.

Compare subscriptions

Premium Features
Basic Basic Pro Pro Enterprise Enterprise
  • Main features
    Basic Basic Pro Pro Enterprise Enterprise
  • Survey types tooltip
    NPS, CSAT, CES NPS, CSAT, CES NPS, CSAT, CES
  • Surveys included tooltip
    1,000 / month 10,000 / month custom
  • Email surveys tooltip
  • Link surveys tooltip
  • Intercom messenger surveys tooltip
  • In-app surveys (web pop-up) tooltip
  • Kiosk surveys tooltip
  • Anonymous employee surveys (eNPS) tooltip
  • Transactional surveys tooltip
  • Embed survey tooltip
  • Survey sampling tooltip
  • Survey delay tooltip
  • Survey throttling tooltip
  • Feedback management tooltip
  • Feedback import tooltip
  • Email addresses cleanup tooltip
  • Antivirus detection tooltip
  • Data residency tooltip
  • Custom FROM domain tooltip
  • Custom survey URL tooltip
  • No Retently branding tooltip
  • Multi-language survey templates tooltip
  • Template merge fields tooltip
  • Templates A/B testing tooltip
  • Multiple survey questions tooltip
  • Automation features
  • Automated recurring surveys tooltip
  • Survey reminders tooltip
  • Automated email follow-ups tooltip
  • Webhook events tooltip
  • Question routing tooltip
  • Page redirect tooltip
  • Customer lifecycle surveys tooltip
  • Email & Slack alerts tooltip
  • Analytics & reporting
  • Survey queue tooltip
  • Survey outbox tooltip
  • Outbox data retention tooltip
    13 months 13 months 25 months
  • Audience and feedback segmentation tooltip
  • Data export tooltip
  • NPS benchmarks tooltip
  • Feedback analytics tooltip
  • AI-powered sentiment analysis tooltip
  • AI-powered text-analysis tooltip
  • Account-level exportable scores for NPS and CSAT tooltip
  • Integrations
  • Rest API tooltip
  • Slack tooltip
  • Zapier integrations tooltip
  • Make (Integromat) integrations tooltip
  • CSV tooltip
  • Klaviyo tooltip
  • Zendesk tooltip
  • Freshdesk tooltip
  • Shopify tooltip
  • Gorgias tooltip
  • Chargebee tooltip
  • Intercom tooltip
  • Pipedrive tooltip
  • HubSpot tooltip
  • Segment tooltip
  • Salesforce tooltip
  • Custom integrations tooltip
  • Customer support
  • Email support tooltip
  • Live chat support tooltip
  • Priority chat queue tooltip
  • Zoom support tooltip
  • Dedicated account manager tooltip
  • Dedicated onboarding & implementation tooltip

Compare subscriptions

Frequently Asked Questions

What are survey credits?

open/close faq

Survey credits indicate the number of surveys you can send to your customers within one month. Every time you send an email survey, or every time a customer opens an in-app (web), link, or Intercom survey, a survey credit will be spent.

Survey credits will be also spent if you survey the same customer multiple times or if you send them reminder surveys.

What happens when I reach the survey limit?

open/close faq

If you run out of survey credits, email and in-app (web) surveys will be queued and will resume when your survey credits quota will reset the next month. The link and Intercom surveys, on the other hand, will be unaccessible for your customers until your survey credits are replenished.

You can request a one-time survey credits add-on for an extra payment to ensure that your survey process will not stop.

Do survey credits reset every month?

open/close faq

In our default subscription model your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.

Is my plan limited on responses?

open/close faq

Retently doesn't limit the number of responses you receive. However, you will be charged an additional $100 per month for every 100,000 survey responses/feedback records stored in your account. Retently's value comes from analyzing customer feedback trends, so keeping all responses is usually the best approach.

How many customers can I import?

open/close faq

Retently doesn't limit the number of customers you can import from CSV files, sync automatically via native integrations, or import using our API. However, it's important to note that you will be charged an additional $100 per month for every 100,000 survey responses/feedback records stored in your account. This typically translates to 1 million contacts in your account. Retently's value comes from analyzing customer feedback trends, so keeping all responses is usually the best approach.

Can I translate the survey?

open/close faq

Yes, you can edit and translate a survey's rating question, the open-ended question, the multiple-options question, the thank you message, and the Unsubscribe page.

Difference between B2B and Ecommerce plans

open/close faq

Our pricing plans are grouped into B2B and Ecommerce to provide tailored integrations and features for each customer segment. For example, B2B plans offer integrations like HubSpot and Pipedrive, while Ecommerce plans include Shopify and Gorgias. Additionally, certain features are specific to each category; for instance, B2B plans include Company-level CX scores and recurring survey campaigns, which are not available in Ecommerce plans.

If your current subscription doesn't fit your industry or business model, we will proactively switch you to an equivalent subscription in the other category to ensure that our product fully meets your business needs and you receive the appropriate assistance.

Can I ask multiple questions?

open/close faq

Yes, besides the main rating and open-ended questions, Retently allows adding additional rating, multiple-option and open-ended questions, to gain more insight into the customer feedback. The questions can be personalized based on the customer’s response.

What is a survey campaign?

open/close faq

A survey campaign includes its own survey template, will target a particular segment of your audience, will deliver surveys on its own schedule or trigger, and will include its own set of notifications and autoresponders.

Survey campaigns are ideal if you want to survey customers in different languages, if you want to survey your audience on different products, or to measure your customers' experience at different stages in their lifecycle journey.

Can I use another rating scale?

open/close faq

Retently gives you the possibility to measure different customer experience metrics, and each of them has it's own survey template with a different rating scale: NPS (0 - 10), CSAT (1 - 5), CES (1 - 7), and 5-STAR (1 - 5).

Can I embed the survey template?

open/close faq

Apart from triggering in-app (web) surveys which will be displayed in your web application as a pop-up, you can easily distribute the link to your survey by email or via any platform you find most suitable for your audience and business goals, be it Intercom, MailChimp, HubSpot, social media, etc.

Can I export the data?

open/close faq

You can export all your customer and survey data from the Dashboard, Feedback, Outbox and Audience pages, as well as via Zapier, webhooks, and API while your Retently subscription is active. Some native integrations such as Intercom, HubSpot, or Salesforce, will automatically export a customer's last rating and feedback and add it to their profile.

Once canceled, your data will be deleted within 30 days.

Can I buy additional user seats and campaigns?

open/close faq

Yes, you can get extra users for $10 per month and additional campaigns for $20 per month.

Can I pay per month instead of a yearly commitment?

open/close faq

Yes, you can choose the monthly version of our plans, which means that you will be charged for the subscription on a monthly basis without a yearly commitment.

Exceptions are the yearly-only plans, such as Enterprise, that do not have a "month-by-month" payment option. Such plans will be labeled accordingly.

The most powerful Customer Experience teams are powered by Retently

Taryn Stark Taryn Stark Product Design Manager,
Chargify
“Retently is easy to use, cost-effective, and delivers the results we need. It provides us with valuable feedback and information about our services, highlighting what works and what doesn’t and helps us enhance our customers’ experience.” Read Customer Study
Pablo Hoffman Pablo Hoffman Co-Founder and Director,
Zyte
“Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner.” Read Customer Study
Lucas Shipsides Lucas Shipsides Business Intelligence Analyst - Customer
Experience, Symbio
“Retently is a product that is constantly being made better and is at a great price point for the value it provides. Also, the Customer Success team is super responsive to any questions or requests.”
Henrik Eriksson Henrik Eriksson Admin Specialist,
Precis Digital
“Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction!” Read Customer Study
Keith Hayden Keith Hayden Customer Marketing,
Roomex
“Retently has played a big role in helping us to reduce churn by acting quickly on the feedback provided and get quotes and testimonials. Fantastic support team, which is always on hand to help with any questions. I would highly recommend it!”
Elizabeth Lang Elizabeth Lang Digital Marketing,
Taxfix
“Retently is the only tool that we have reviewed that scored 95% on our scorecard, and we have been left extremely satisfied and surprised about the genuine greatness of this product. I will definitely recommend Retently.”
Chris Brubaker Chris Brubaker SVP, Marketing,
Suki
“We've been blown away by the response rate of in-app surveys. Using our old solution, our response rate was about 13%. Over the last 24 hours, our response rate has been 52%.This has been a fantastic result and I really appreciate how responsive and helpful Retently has been.”
Nicolas Costa Nicolas Costa Director of Customer Operations,
Koombea
“The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges.”
Kellie Andrews Kellie Andrews Founder and Chief Connector,
Huntsville Hub
“I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!”

Read more Retently reviews

Start your free 7-day trial

Get started with the world’s most trusted CX software, in days, not months.

Try Retently 7 days for free