NPS r Software Pricing and Plans

7-day free trial. No credit card required.

$29 per month, billed yearly
A basic survey service for companies that start tracking and improving customer satisfaction.
  • Zapier & CSV import
    Zapier & CSV import
  • Email, link surveys
    Email, link surveys
  • 2 survey campaigns
    2 survey campaigns
  • 1 user
    1 user
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$69 per month, billed yearly
Great for SaaS, eCommerce, and SMBs that need multi-channel regular and transactional surveys.
  • 14 native integrations <a href=# class=scroll-to-integrations data-scroll=1>view all</a>
    14 native integrations view all
  • Email, in-app, link, Intercom surveys
    Email, in-app, link, Intercom surveys
  • 5 survey campaigns
    5 survey campaigns
  • 5 users
    5 users
  • Custom domain
    Custom domain
  • Survey variables
    Survey variables
  • Multiple questions
    Multiple questions
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For companies that need to automate the processing of high volume feedback.
  • 16 native integrations <a href=# class=scroll-to-integrations data-scroll=1>view all</a>
    16 native integrations view all
  • Email, in-app, link, Intercom surveys
    Email, in-app, link, Intercom surveys
  • Unlimited campaigns
    Unlimited campaigns
  • Unlimited users
    Unlimited users
  • Custom domain
    Custom domain
  • Survey variables
    Survey variables
  • Multiple questions
    Multiple questions
  • Salesforce & Dynamics CRM
    Salesforce & Dynamics CRM
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custom subscription Need a custom subscription?
Premium Features
  • Main features
  • Survey by link tooltip
  • Email surveys tooltip
  • In-app surveys (web pop-up) tooltip
  • Survey reminders tooltip
  • Antivirus detection tooltip
  • Multiple questions tooltip
  • Multi-language survey templates tooltip
  • Templates A/B testing tooltip
  • Transactional surveys tooltip
  • Automation workflows, webhooks tooltip
  • Question routing tooltip
  • Close feedback loop in the app tooltip
  • Audience and feedback segmentation tooltip
  • Data export tooltip
  • AI-powered response analytics tooltip
  • Email cleanup tooltip
  • Survey outbox tooltip
  • Benchmarks tooltip
  • Customer lifecycle surveys tooltip
  • Survey variables tooltip
  • Custom domain tooltip
  • Rest API tooltip
  • Integrations
  • Slack tooltip
  • Zapier integrations tooltip
  • CSV tooltip
  • MailChimp tooltip
  • ActiveCampaign tooltip
  • ConstantContact tooltip
  • AWeber tooltip
  • Campaign Monitor tooltip
  • ConvertKit tooltip
  • GetResponse tooltip
  • Intercom tooltip
  • Hubspot tooltip
  • Pipedrive tooltip
  • Freshsales tooltip
  • Salesforce tooltip
  • Microsoft Dynamics CRM tooltip

Frequently Asked Questions

What are survey credits?

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Every time you send a survey, email or in-app (web), a survey credit will be spent. Survey credits will be also spent if you survey the same customer multiple times.

Do survey credits reset every month?

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In our default subscription model, paid monthly or yearly, your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.

Is my plan limited on responses?

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For email, Intercom and in-app surveys, Retently doesn’t limit the number of responses you receive. You are only limited by the number of surveys included in your subscription. As to the survey by link, since the survey is sent outside the Retently platform, you can share it with no limitations, however, you are bound to a specific number of received responses determined by the available survey credits.

Can I translate the survey?

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Yes, you can edit and translate the NPS rating question, the open-ended question, the thank you message, and the Unsubscribe page.

Can I ask multiple questions?

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Besides the main rating and open-ended questions, Retently allows adding additional rating (0-10), multiple options and open-ended questions, to gain more insight into the customer feedback. The questions can be personalized based on the customer’s response.

Can I use another rating scale?

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Retently follows the original NPS framework which allows respondents to choose a score on the 0 to 10 scale.

Can I embed the survey template?

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Apart from triggering in-app (web) surveys which will be displayed in your web application as a pop-up, you can easily distribute the link to your survey by email or via any platform you find most suitable for your audience and business goals, be it Intercom, Mailchimp, Hubspot, social media, etc.

Can I export my NPS data?

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You can export all your collected NPS feedback, customer and survey data from the Dashboard, Feedback, Outbox and Audience pages, as well as via Zapier, webhooks, and API while your Retently subscription is active. Once canceled, your data will be deleted within 30 days.

What customers are saying

Companies from across the globe choose Retently to fuel their business growth

Anja Hartzell
The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required.
Anja Hartzell Customer Success Officer @ Wizdom Intranet
Nicolas Costa
The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges.
Nicolas Costa Director of Customer Operations @ Koombea
Kellie Andrews
I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!
Kellie Andrews Founder and Chief Connector @ Huntsville Hub
Nerissa Roberts
Everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement, I feel like my voice and concerns are being heard.
Nerissa Roberts Senior Operations Manager @ Forgood
Christian Arzt
Great customer service! Really fast and solution oriented. Just keep on going.
Christian Arzt Business Development Manager @ Dr. Peters Group
Martin Guindon
We've been really happy with the software AND the support provided by your team!
Martin Guindon Director, Systems & Business Intelligence @ Absolunet
Derk Ihler
It's easy to set up and use. And it simply works. 💪
Derk Ihler Head of Customer Success @ HQLabs GmbH
Tim Niziak
Great customer experience, very accommodating to our company's ever-changing list of requirements.
Tim Niziak Digital Marketing Manager @ PureCars
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