NPS Software Pricing and Plans

Every time you send a survey, email or in-app (web), a survey credit will be spent. Survey credits will be also spent if you survey the same customer multiple times.

In our default subscription model, paid monthly or yearly, your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.

No, Retently doesn’t limit the number of responses you receive. You are only limited to the number of surveys you can send on a daily and monthly base.

Yes, you can edit and translate the NPS rating question, the open-ended question, the thank you message, and the Unsubscribe page.

Retently’s NPS survey has only one rating question and the open-ended question, which can be personalized based on the customer’s response. The original NPS methodology advises against adding multiple questions to get a higher survey response rate.

Retently follows the original NPS framework which allows respondents to choose a score on the 0 to 10 scale.

You can not embed the survey template on a webpage, but you can trigger in-app (web) surveys which will be displayed in your web application as a pop-up.

Yes, you can export all your collected NPS responses and customer data while your Retently subscription is active.