NPS® is the best investment in your customer satisfaction
Basic
- Yearly surveys 12,000
- Campaigns 1
- Users 1
- Survey channels email
- Campaign types regular
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Integrations
Growth
- Yearly surveys 60,000
- Campaigns 5
- Users 5
- Survey channels email, in-app
- Campaign types + transactional
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Basic integrations
Premium
- Yearly surveys 120,000
- Campaigns 10
- Users 10
- Survey channels email, in-app
- Campaign types + transactional
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Growth integrations
Compare subscriptions
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Email surveys Clean and responsive surveys sent to your customers' inbox |
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Multi-language survey templates Survey your customers in their native language |
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In-app surveys Customize, set up and trigger NPS surveys in your web app |
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Transactional surveys Send NPS surveys when customers trigger an event in your app |
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Automation workflows, webhooks Create custom automation scenarios and workflows |
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Conversations Close the feedback loop without leaving the app |
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Customer segmentation Segment your customers and their feedback |
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Data export Export your customers, their feedback and conversation data |
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AI-powered response analytics Automatically analyze and tag your NPS qualitative feedback |
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Custom Domain Send email surveys from your own domain |
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Integrations |
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Email Marketing Integrations Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse |
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Slack Be notified of new customer feedback and other events |
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Zapier Create custom workflows by integrating with over 1,300 services |
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Intercom Import and automatically synchronize your customers from Intercom |
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Shopify Synchronize and survey your Shopify store customers |
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Growth CRM Integrations Hubspot, Pipedrive, Freshsales (coming soon) |
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Premium CRM Integrations Salesforce, Microsoft Dynamics CRM |
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Retently API Build custom integrations, workflows and scenarios using Retently API |
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Premium features |
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Import of existing NPS data Import customers, their feedback and NPS scores from another service |
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Data warehousing Export your data into Amazon Redshift, Google BigQuery, and Postgres |
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On-premise, white-label service Deploy Retently NPS on-premise for advanced security & compliance |
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Compare subscriptions
Basic
Main
Email surveys
Clean and responsive surveys sent to your customers' inbox
Multi-language survey templates
Survey your customers in their native language
In-app surveys
Customize, set up and trigger NPS surveys in your web app
Transactional surveys
Send NPS surveys when customers trigger an event in your app
Automation workflows, webhooks
Create custom automation scenarios and workflows
Conversations
Close the feedback loop without leaving the app
Customer segmentation
Segment your customers and their feedback
Data export
Export your customers, their feedback and conversation data
AI-powered response analytics
Automatically analyze and tag your NPS qualitative feedback
Custom Domain
Send email surveys from your own domain
Integrations
Email Marketing Integrations
Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse
Slack
Be notified of new customer feedback and other events
Zapier
Create custom workflows by integrating with over 1,300 services
Intercom
Import and automatically synchronize your customers from Intercom
Shopify
Synchronize and survey your Shopify store customers
Growth CRM Integrations
Hubspot, Pipedrive, Freshsales (coming soon)
Premium CRM Integrations
Salesforce, Microsoft Dynamics CRM
Retently API
Build custom integrations, workflows and scenarios using Retently API
Premium features
Import of existing NPS data
Import customers, their feedback and NPS scores from another service
Data warehousing
Export your data into Amazon Redshift, Google BigQuery, and Postgres
On-premise, white-label service
Deploy Retently NPS on-premise for advanced security & compliance
Growth
Main
Email surveys
Clean and responsive surveys sent to your customers' inbox
Multi-language survey templates
Survey your customers in their native language
In-app surveys
Customize, set up and trigger NPS surveys in your web app
Transactional surveys
Send NPS surveys when customers trigger an event in your app
Automation workflows, webhooks
Create custom automation scenarios and workflows
Conversations
Close the feedback loop without leaving the app
Customer segmentation
Segment your customers and their feedback
Data export
Export your customers, their feedback and conversation data
AI-powered response analytics
Automatically analyze and tag your NPS qualitative feedback
Custom Domain
Send email surveys from your own domain
Integrations
Email Marketing Integrations
Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse
Slack
Be notified of new customer feedback and other events
Zapier
Create custom workflows by integrating with over 1,300 services
Intercom
Import and automatically synchronize your customers from Intercom
Shopify
Synchronize and survey your Shopify store customers
Growth CRM Integrations
Hubspot, Pipedrive, Freshsales (coming soon)
Premium CRM Integrations
Salesforce, Microsoft Dynamics CRM
Retently API
Build custom integrations, workflows and scenarios using Retently API
Premium features
Import of existing NPS data
Import customers, their feedback and NPS scores from another service
Data warehousing
Export your data into Amazon Redshift, Google BigQuery, and Postgres
On-premise, white-label service
Deploy Retently NPS on-premise for advanced security & compliance
Premium
Main
Email surveys
Clean and responsive surveys sent to your customers' inbox
Multi-language survey templates
Survey your customers in their native language
In-app surveys
Customize, set up and trigger NPS surveys in your web app
Transactional surveys
Send NPS surveys when customers trigger an event in your app
Automation workflows, webhooks
Create custom automation scenarios and workflows
Conversations
Close the feedback loop without leaving the app
Customer segmentation
Segment your customers and their feedback
Data export
Export your customers, their feedback and conversation data
AI-powered response analytics
Automatically analyze and tag your NPS qualitative feedback
Custom Domain
Send email surveys from your own domain
Integrations
Email Marketing Integrations
Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse
Slack
Be notified of new customer feedback and other events
Zapier
Create custom workflows by integrating with over 1,300 services
Intercom
Import and automatically synchronize your customers from Intercom
Shopify
Synchronize and survey your Shopify store customers
Growth CRM Integrations
Hubspot, Pipedrive, Freshsales (coming soon)
Premium CRM Integrations
Salesforce, Microsoft Dynamics CRM
Retently API
Build custom integrations, workflows and scenarios using Retently API
Premium features
Import of existing NPS data
Import customers, their feedback and NPS scores from another service
On-premise, white-label service
Deploy Retently NPS on-premise for advanced security & compliance
Frequently Asked Questions
What are survey credits?
Every time you send a survey, email or in-app (web), a survey credit will be spent. Survey credits will be also spent if you survey the same customer multiple times.
Do survey credits reset every month?
In our default subscription model, paid monthly or yearly, your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.
Is my plan limited on responses?
No, Retently doesn’t limit the number of responses you receive. You are only limited to the number of surveys you can send on a daily and monthly base.
Can I translate the survey?
Yes, you can edit and translate the NPS rating question, the open-ended question, the thank you message, and the Unsubscribe page.
Can I ask multiple questions?
Retently’s NPS survey has only one rating question and the open-ended question, which can be personalized based on the customer’s response. The original NPS methodology advises against adding multiple questions to get a higher survey response rate.
Can I use another rating scale?
Retently follows the original NPS framework which allows respondents to choose a score on the 0 to 10 scale.
Can I embed the survey template?
You can not embed the survey template on a webpage, but you can trigger in-app (web) surveys which will be displayed in your web application as a pop-up.
Can I export my NPS data?
Yes, you can export all your collected NPS responses and customer data while your Retently subscription is active.
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