Customer Experience Software Pricing and Plans

7-day free trial. No credit card required.

All plans include:

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NPS, CSAT & CES
Multi-channel surveys

Custom FROM domain
Email & Slack alerts

Free data migration
Custom survey design

For Ecommerce & Retail For B2B Businesses

Billed monthly

Billed yearly

SAVE 10%

Ecommerce Basic (14-day free trial)

$49 per month

Start your NPS, CSAT, or CES surveys and make use of collected CX data with self-service basic reporting.

Limited support: Knowledge base, email
All Ecommerce integrations & API
NPS, CSAT & CES campaign automations
Survey branding & personalization
Advanced reporting, trends, and benchmarking
AI-powered feedback classification & topic analytics
Notifications and alerts via Email, Slack, and Teams

Start Free Trial Upgrade anytime • Downgrade anytime • Cancel anytime

Basic (7-day free trial)

$100 per month

A self-service plan with limited support that gives you access to essential Retently features, reporting & analytics.

Limited support: Knowledge base, email, live chat
Basic B2B integrations (no CRM & no API)
Email & Link surveys
NPS, CSAT & CES campaign automations
Survey branding & personalization
Advanced reporting and trends
AI-powered feedback classification & topic analytics
Notifications and alerts via Email, Slack, and Teams

Start Free Trial Upgrade anytime • Downgrade anytime • Cancel anytime

Looking for Enterprise features and Salesforce integration? Check our Enterprise plan.

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Premium Features

Basic

Pro

Enterprise

Main features

Basic Pro Enterprise
Survey types

NPS, CSAT, CES NPS, CSAT, CES NPS, CSAT, CES
Surveys included

1,000 / month 10,000 / month custom
Email surveys
Link surveys
Embed survey
Kiosk surveys
In-app surveys (web pop-up)
Anonymous employee surveys (eNPS)
Transactional surveys
Survey sampling
Survey delay
Survey throttling
Feedback management
Feedback import
Email addresses cleanup
Antivirus detection
Data residency
Custom FROM domain
No Retently branding
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions

Automation features
Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack alerts

Analytics & reporting
Survey queue
Survey outbox
Outbox data retention

13 months 13 months 13 months
Audience and feedback segmentation
Data export
NPS benchmarks
Trend groups

1 10 custom
Trends in group

10 20 custom
Feedback analytics
AI-powered sentiment analysis
AI-powered text-analysis
Account-level exportable scores for NPS and CSAT (only B2B plans)

Integrations
Rest API
Slack
Zapier integrations
Make integrations
CSV
Zendesk
Freshdesk
Shopify (only Ecommerce plans)
Klaviyo (only Ecommerce plans)
Yotpo (only Ecommerce plans)
Gorgias (only Ecommerce plans)
Gladly (only Ecommerce plans)
Intercom
Pipedrive
HubSpot
Segment
Salesforce
Custom integrations

Customer support
Email support
Live chat support
Priority chat queue
Zoom support
Dedicated account manager
Dedicated onboarding & implementation

Compare subscriptions

Subscription

Main features
Survey types

NPS, CSAT, CES
Surveys included

1,000 / month
Email surveys
Link surveys
Embed survey
Kiosk surveys
In-app surveys (web pop-up)
Anonymous employee surveys (eNPS)
Transactional surveys
Survey sampling
Survey delay
Survey throttling
Feedback management
Feedback import
Email addresses cleanup
Antivirus detection
Data residency
Custom FROM domain
No Retently branding
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions
Automation features
Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack alerts
Analytics & reporting
Survey queue
Survey outbox
Outbox data retention

13 months
Audience and feedback segmentation
Data export
NPS benchmarks
Trend groups

1
Trends in group

10
Feedback analytics
AI-powered sentiment analysis
AI-powered text-analysis
Account-level exportable scores for NPS and CSAT (only B2B plans)
Integrations
Rest API
Slack
Zapier integrations
Make integrations
CSV
Zendesk
Freshdesk
Shopify (only Ecommerce plans)
Klaviyo (only Ecommerce plans)
Yotpo (only Ecommerce plans)
Gorgias (only Ecommerce plans)
Gladly (only Ecommerce plans)
Intercom
Pipedrive
HubSpot
Segment
Salesforce
Custom integrations
Customer support
Email support
Live chat support
Priority chat queue
Zoom support
Dedicated account manager
Dedicated onboarding & implementation

$ 100 per month

Start Free Trial

Pro

Subscription

Main features
Survey types

NPS, CSAT, CES
Surveys included

10,000 / month
Email surveys
Link surveys
Embed survey
Kiosk surveys
In-app surveys (web pop-up)
Anonymous employee surveys (eNPS)
Transactional surveys
Survey sampling
Survey delay
Survey throttling
Feedback management
Feedback import
Email addresses cleanup
Antivirus detection
Data residency
Custom FROM domain
No Retently branding
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions
Automation features
Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack alerts
Analytics & reporting
Survey queue
Survey outbox
Outbox data retention

13 months
Audience and feedback segmentation
Data export
NPS benchmarks
Trend groups

10
Trends in group

20
Feedback analytics
AI-powered sentiment analysis
AI-powered text-analysis
Account-level exportable scores for NPS and CSAT (only B2B plans)
Integrations
Rest API
Slack
Zapier integrations
Make integrations
CSV
Zendesk
Freshdesk
Shopify (only Ecommerce plans)
Klaviyo (only Ecommerce plans)
Yotpo (only Ecommerce plans)
Gorgias (only Ecommerce plans)
Gladly (only Ecommerce plans)
Intercom
Pipedrive
HubSpot
Segment
Salesforce
Custom integrations
Customer support
Email support
Live chat support
Priority chat queue
Zoom support
Dedicated account manager
Dedicated onboarding & implementation

$ 299 per month

Subscription

Main features
Survey types

NPS, CSAT, CES
Surveys included

custom
Email surveys
Link surveys
Embed survey
Kiosk surveys
In-app surveys (web pop-up)
Anonymous employee surveys (eNPS)
Transactional surveys
Survey sampling
Survey delay
Survey throttling
Feedback management
Feedback import
Email addresses cleanup
Antivirus detection
Data residency
Custom FROM domain
No Retently branding
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions
Automation features
Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack alerts
Analytics & reporting
Survey queue
Survey outbox
Outbox data retention

13 months
Audience and feedback segmentation
Data export
NPS benchmarks
Trend groups

custom
Trends in group

custom
Feedback analytics
AI-powered sentiment analysis
AI-powered text-analysis
Account-level exportable scores for NPS and CSAT (only B2B plans)
Integrations
Rest API
Slack
Zapier integrations
Make integrations
CSV
Zendesk
Freshdesk
Shopify (only Ecommerce plans)
Klaviyo (only Ecommerce plans)
Yotpo (only Ecommerce plans)
Gorgias (only Ecommerce plans)
Gladly (only Ecommerce plans)
Intercom
Pipedrive
HubSpot
Segment
Salesforce
Custom integrations
Customer support
Email support
Live chat support
Priority chat queue
Zoom support
Dedicated account manager
Dedicated onboarding & implementation

Frequently Asked Questions

What are survey credits?

Survey credits indicate the number of surveys you can send to your customers within one month. Every time you send an email survey, or every time a customer opens an in-app (web), link, or Intercom survey, a survey credit will be spent.

Survey credits will be also spent if you survey the same customer multiple times or if you send them reminder surveys.

What happens when I reach the survey limit?

If you run out of survey credits, email and in-app (web) surveys will be queued and will resume when your survey credits quota will reset the next month. The link and Intercom surveys, on the other hand, will be unaccessible for your customers until your survey credits are replenished.

You can request a one-time survey credits add-on for an extra payment to ensure that your survey process will not stop.

Do survey credits reset every month?

In our default subscription model your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.

Is my plan limited on responses?

Retently doesn't limit the number of responses you receive. However, you will be charged an additional $100 per month for every 100,000 survey responses/feedback records stored in your account. Retently's value comes from analyzing customer feedback trends, so keeping all responses is usually the best approach.

How many customers can I import?

Retently doesn't limit the number of customers you can import from CSV files, sync automatically via native integrations, or import using our API. However, it's important to note that you will be charged an additional $100 per month for every 100,000 survey responses/feedback records stored in your account. This typically translates to 1 million contacts in your account. Retently's value comes from analyzing customer feedback trends, so keeping all responses is usually the best approach.

Can I translate the survey?

Yes, you can edit and translate a survey's rating question, the open-ended question, the multiple-options question, the thank you message, and the Unsubscribe page.

Difference between B2B and Ecommerce plans

Our pricing plans are grouped into B2B and Ecommerce to provide tailored integrations and features for each customer segment. For example, B2B plans offer integrations like HubSpot and Pipedrive, while Ecommerce plans include Shopify and Gorgias. Additionally, certain features are specific to each category; for instance, B2B plans include Company-level CX scores and recurring survey campaigns, which are not available in Ecommerce plans.

If your current subscription doesn't fit your industry or business model, we will proactively switch you to an equivalent subscription in the other category to ensure that our product fully meets your business needs and you receive the appropriate assistance.

Can I ask multiple questions?

Yes, besides the main rating and open-ended questions, Retently allows adding additional rating, multiple-option and open-ended questions, to gain more insight into the customer feedback. The questions can be personalized based on the customer’s response.

What is a survey campaign?

A survey campaign includes its own survey template, will target a particular segment of your audience, will deliver surveys on its own schedule or trigger, and will include its own set of notifications and autoresponders.

Survey campaigns are ideal if you want to survey customers in different languages, if you want to survey your audience on different products, or to measure your customers' experience at different stages in their lifecycle journey.

Can I use another rating scale?

Retently gives you the possibility to measure different customer experience metrics, and each of them has it's own survey template with a different rating scale: NPS (0 - 10), CSAT (1 - 5), CES (1 - 7), and 5-STAR (1 - 5).

Can I embed the survey template?

Apart from triggering in-app (web) surveys which will be displayed in your web application as a pop-up, you can easily distribute the link to your survey by email or via any platform you find most suitable for your audience and business goals, be it Intercom, MailChimp, HubSpot, social media, etc.

Can I export the data?

You can export all your customer and survey data from the Dashboard, Feedback, Outbox and Audience pages, as well as via Zapier, webhooks, and API while your Retently subscription is active. Some native integrations such as Intercom, HubSpot, or Salesforce, will automatically export a customer's last rating and feedback and add it to their profile.

Once canceled, your data will be deleted within 30 days.

Can I buy additional user seats and campaigns?

Yes, you can get extra users for $10 per month and additional campaigns for $20 per month.

Can I pay per month instead of a yearly commitment?

Yes, you can choose the monthly version of our plans, which means that you will be charged for the subscription on a monthly basis without a yearly commitment.

Exceptions are the yearly-only plans, such as Enterprise, that do not have a "month-by-month" payment option. Such plans will be labeled accordingly.