Customer Experience Software Pricing and Plans

7-day free trial. No credit card required.

All plans include:

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NPS, CSAT & CES
Multi-channel surveys

Custom FROM domain
Email & Slack alerts

Free data migration
Custom survey design

Yearly Monthly

Basic

$25 per month, paid yearly

Collect valuable customer experience
data - NPS, CSAT and CES feedback - across all communication channels.

Basic:

Data export
Basic NPS, CSAT & CES reports
Slack & CSV integrations
Email support

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Ultimate 10

$299 per month, paid yearly

Analyze client sentiment, spot trends in customer satisfaction, and understand the key drivers impacting the overall CX.

Everything in Pro plus:

Salesforce integration
Automated feedback tagging
Onboarding & implementation
Pro integrations + Salesforce & API
Zoom, chat, dedicated CSM

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Main features

Basic Pro 5 Ultimate 10
Survey types

NPS, CSAT, CES NPS, CSAT, CES NPS, CSAT, CES
Monthly surveys included

12,000 5,000 10,000
Email surveys
Link surveys
Intercom messenger surveys
In-app surveys (web pop-up)
Kiosk surveys
Anonymous employee surveys (eNPS)
Transactional surveys
Embed survey
Survey sampling
Survey delay
Survey throttling
Feedback management
Feedback import
Email addresses cleanup
Antivirus detection
Data residency
Custom FROM domain
Custom survey URL
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions

Automation features
Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack alerts

Analytics & reporting
Survey queue
Survey outbox
Audience and feedback segmentation
Data export
NPS benchmarks
Trend groups

5 10
Trends in group

10 20
Feedback analytics
AI-powered sentiment analysis
AI-powered text-analysis

Integrations
Rest API
Slack
Zapier integrations
Make integrations
CSV
Mailchimp
Klaviyo
ActiveCampaign
Zendesk
Freshdesk
Shopify
Gorgias
Chargebee
Intercom
Pipedrive
HubSpot
Segment
Salesforce
Custom integrations

Customer support
Email support
Live chat support
Priority chat queue
Zoom support
Dedicated account manager
Dedicated onboarding & implementation

Compare subscriptions

Basic

Subscription

Main features
Survey types

NPS, CSAT, CES
Monthly surveys included

12,000
Email surveys
Link surveys
Intercom messenger surveys
In-app surveys (web pop-up)
Kiosk surveys
Anonymous employee surveys (eNPS)
Transactional surveys
Embed survey
Survey sampling
Survey delay
Survey throttling
Feedback management
Feedback import
Email addresses cleanup
Antivirus detection
Data residency
Custom FROM domain
Custom survey URL
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions
Automation features
Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack alerts
Analytics & reporting
Survey queue
Survey outbox
Audience and feedback segmentation
Data export
NPS benchmarks
Trend groups
Trends in group
Feedback analytics
AI-powered sentiment analysis
AI-powered text-analysis
Integrations
Rest API
Slack
Zapier integrations
Make integrations
CSV
Mailchimp
Klaviyo
ActiveCampaign
Zendesk
Freshdesk
Shopify
Gorgias
Chargebee
Intercom
Pipedrive
HubSpot
Segment
Salesforce
Custom integrations
Customer support
Email support
Live chat support
Priority chat queue
Zoom support
Dedicated account manager
Dedicated onboarding & implementation

Subscription

Main features
Survey types

NPS, CSAT, CES
Monthly surveys included

5,000
Email surveys
Link surveys
Intercom messenger surveys
In-app surveys (web pop-up)
Kiosk surveys
Anonymous employee surveys (eNPS)
Transactional surveys
Embed survey
Survey sampling
Survey delay
Survey throttling
Feedback management
Feedback import
Email addresses cleanup
Antivirus detection
Data residency
Custom FROM domain
Custom survey URL
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions
Automation features
Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack alerts
Analytics & reporting
Survey queue
Survey outbox
Audience and feedback segmentation
Data export
NPS benchmarks
Trend groups

5
Trends in group

10
Feedback analytics
AI-powered sentiment analysis
AI-powered text-analysis
Integrations
Rest API
Slack
Zapier integrations
Make integrations
CSV
Mailchimp
Klaviyo
ActiveCampaign
Zendesk
Freshdesk
Shopify
Gorgias
Chargebee
Intercom
Pipedrive
HubSpot
Segment
Salesforce
Custom integrations
Customer support
Email support
Live chat support
Priority chat queue
Zoom support
Dedicated account manager
Dedicated onboarding & implementation

$149 per month, paid yearly

Ultimate 10

Subscription

Main features
Survey types

NPS, CSAT, CES
Monthly surveys included

10,000
Email surveys
Link surveys
Intercom messenger surveys
In-app surveys (web pop-up)
Kiosk surveys
Anonymous employee surveys (eNPS)
Transactional surveys
Embed survey
Survey sampling
Survey delay
Survey throttling
Feedback management
Feedback import
Email addresses cleanup
Antivirus detection
Data residency
Custom FROM domain
Custom survey URL
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions
Automation features
Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack alerts
Analytics & reporting
Survey queue
Survey outbox
Audience and feedback segmentation
Data export
NPS benchmarks
Trend groups

10
Trends in group

20
Feedback analytics
AI-powered sentiment analysis
AI-powered text-analysis
Integrations
Rest API
Slack
Zapier integrations
Make integrations
CSV
Mailchimp
Klaviyo
ActiveCampaign
Zendesk
Freshdesk
Shopify
Gorgias
Chargebee
Intercom
Pipedrive
HubSpot
Segment
Salesforce
Custom integrations
Customer support
Email support
Live chat support
Priority chat queue
Zoom support
Dedicated account manager
Dedicated onboarding & implementation

$299 per month, paid yearly

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Frequently Asked Questions

What are survey credits?

Survey credits indicate the number of surveys you can send to your customers within one month. Every time you send an email survey, or every time a customer opens an in-app (web), link, or Intercom survey, a survey credit will be spent.

Survey credits will be also spent if you survey the same customer multiple times or if you send them reminder surveys.

What happens when I reach the survey limit?

If you run out of survey credits, email and in-app (web) surveys will be queued and will resume when your survey credits quota will reset the next month. The link and Intercom surveys, on the other hand, will be unaccessible for your customers until your survey credits are replenished.

You can request a one-time survey credits add-on for an extra payment to ensure that your survey process will not stop.

Do survey credits reset every month?

In our default subscription model your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.

Is my plan limited on responses?

Retently doesn’t limit the number of responses you receive. You are only limited by the number of survey credits included in your subscription.

Can I translate the survey?

Yes, you can edit and translate a survey's rating question, the open-ended question, the multiple-options question, the thank you message, and the Unsubscribe page.

How many customers can I import?

Retently doesn't limit the number of customers you upload manually from CSV files, sync automatically via native integrations, or import using our API.

Can I ask multiple questions?

Yes, besides the main rating and open-ended questions, Retently allows adding additional rating, multiple-option and open-ended questions, to gain more insight into the customer feedback. The questions can be personalized based on the customer’s response.

What is a survey campaign?

A survey campaign includes its own survey template, will target a particular segment of your audience, will deliver surveys on its own schedule or trigger, and will include its own set of notifications and autoresponders.

Survey campaigns are ideal if you want to survey customers in different languages, if you want to survey your audience on different products, or to measure your customers' experience at different stages in their lifecycle journey.

Can I use another rating scale?

Retently gives you the possibility to measure different customer experience metrics, and each of them has it's own survey template with a different rating scale: NPS (0 - 10), CSAT (1 - 5), CES (1 - 7), and 5-STAR (1 - 5).

Can I embed the survey template?

Apart from triggering in-app (web) surveys which will be displayed in your web application as a pop-up, you can easily distribute the link to your survey by email or via any platform you find most suitable for your audience and business goals, be it Intercom, MailChimp, HubSpot, social media, etc.

Can I export the data?

You can export all your customer and survey data from the Dashboard, Feedback, Outbox and Audience pages, as well as via Zapier, webhooks, and API while your Retently subscription is active. Some native integrations such as Intercom, HubSpot, or Salesforce, will automatically export a customer's last rating and feedback and add it to their profile.

Once canceled, your data will be deleted within 30 days.

Can I buy additional user seats and campaigns?

Yes, you can get extra users for $10 per month and additional campaigns for $20 per month.

What customers are saying

Companies from across the globe choose Retently to fuel their business growth

Retently has played a big role in helping us to reduce churn by acting quickly on the feedback provided and get quotes and testimonials. Fantastic support team, which is always on hand to help with any questions. I would highly recommend it!

Keith Hayden Customer Marketing @ Roomex

Retently is the only tool that we have reviewed that scored 95% on our scorecard, and we have been left extremely satisfied and surprised about the genuine greatness of this product. I will definitely recommend Retently.

Elizabeth Lang Digital Marketing @ Taxfix

We've been blown away by the response rate of in-app surveys.

Using our old solution, our response rate was about 13%. Over the last 24 hours, our response rate has been 52%.

This has been a fantastic result and I really appreciate how responsive and helpful Retently has been.

Chris Brubaker SVP, Marketing @ Suki

The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required.

Anja Hartzell Customer Success Officer @ Wizdom Intranet

The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges.

Nicolas Costa Director of Customer Operations @ Koombea

I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!

Kellie Andrews Founder and Chief Connector @ Huntsville Hub

Everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement, I feel like my voice and concerns are being heard.

Nerissa Roberts Senior Operations Manager @ Forgood