Customer Experience Software Pricing and Plans

7-day free trial. No credit card required.

ESSENTIAL
$99 per month
  • NPS, 5-STAR surveys
    NPS, 5-STAR surveys
  • Email, web, link surveys
    Email, web, link surveys
  • Intercom, Hubspot, Zendesk <a href=# class=scroll-to-integrations data-scroll=1>view all</a>
    Intercom, Hubspot, Zendesk view all
  • 3 survey campaigns
    3 survey campaigns
  • 3 user seats
    3 user seats
  • Multiple survey questions
    Multiple survey questions
  • Custom FROM domain
    Custom FROM domain
Start Free Trial
PROFESSIONAL
$299 per month
  • NPS, CSAT, CES, 5-STAR surveys
    NPS, CSAT, CES, 5-STAR surveys
  • Email, web, link, kiosk surveys
    Email, web, link, kiosk surveys
  • Salesforce, Dynamics, Segment <a href=# class=scroll-to-integrations data-scroll=1>view all</a>
    Salesforce, Dynamics, Segment view all
  • 10 survey campaigns
    10 survey campaigns
  • 10 user seats
    10 user seats
  • Multiple survey questions
    Multiple survey questions
  • Custom FROM domain & survey url
    Custom FROM domain & survey url
  • Role-based permissions
    Role-based permissions
Start Free Trial
ENTERPRISE
Let's Talk
  • NPS, CSAT, CES, 5-STAR surveys
    NPS, CSAT, CES, 5-STAR surveys
  • Email, web, link, kiosk surveys
    Email, web, link, kiosk surveys
  • Custom integrations
    Custom integrations
  • Custom survey campaigns
    Custom survey campaigns
  • Custom user seats
    Custom user seats
  • Multiple survey questions
    Multiple survey questions
  • Custom FROM domain & survey url
    Custom FROM domain & survey url
  • Role-based permissions
    Role-based permissions
  • AI-powered sentiment & text-analysis
    AI-powered sentiment & text-analysis
  • B2B Customer Experience
    B2B Customer Experience
Let's Talk
custom subscription Compare subscriptions

Custom Plan

Need a custom subscription with custom limits, additional support services, enhanced security features or add-ons? Request a demo call and let's tailor Retently to your needs.

Request Demo
  • HIPAA compliance & custom BAA HIPAA compliance & custom BAA tooltip
  • Data warehousing Data warehousing tooltip
  • Single sign-on & 2FA Single sign-on & 2FA tooltip
  • Custom SLA, DPA, PO, invoicing Custom SLA, DPA, PO, invoicing tooltip
  • Dedicated account manager Dedicated account manager tooltip
  • Phone support & priority chat queue Phone support & priority chat queue tooltip
  • Dedicated onboarding & implementation Dedicated onboarding & implementation tooltip
  • On-premise, white-label implementation On-premise, white-label implementation tooltip
Request Demo

Compare subscriptions

Premium Features
ESSENTIAL PROFESSIONAL ENTERPRISE
  • Main features
    ESSENTIAL PROFESSIONAL ENTERPRISE
  • Email surveys tooltip
  • Link surveys tooltip
  • Intercom messenger surveys tooltip
  • In-app surveys (web pop-up) tooltip
  • Kiosk surveys tooltip
  • Anonymous employee surveys (eNPS) tooltip
  • Transactional surveys tooltip
  • Survey sampling tooltip
  • Survey delay tooltip
  • Survey throttling tooltip
  • Close feedback loop in the app tooltip
  • Email cleanup tooltip
  • Antivirus detection tooltip
  • Feedback management tooltip
  • Data residency tooltip
  • Custom FROM domain tooltip
  • Custom survey url tooltip
  • Import of historical survey data tooltip
  • Survey template features
  • No Retently branding tooltip
  • Multi-language survey templates tooltip
  • Template merge fields tooltip
  • Templates A/B testing tooltip
  • Multiple survey questions tooltip
  • Automation features
  • Automated recurring surveys tooltip
  • Survey reminders tooltip
  • Automated email follow-ups tooltip
  • Webhook events tooltip
  • Question routing tooltip
  • Page redirect tooltip
  • Customer lifecycle surveys tooltip
  • Email & Slack notifications tooltip
  • Analytics & reporting
  • Survey outbox tooltip
  • Audience and feedback segmentation tooltip
  • Data export tooltip
  • NPS benchmarks tooltip
  • AI-powered sentiment analysis tooltip
  • AI-powered text-analysis tooltip
  • Integrations
  • Rest API tooltip
  • Slack tooltip
  • Zapier integrations tooltip
  • CSV tooltip
  • Mailchimp tooltip
  • ActiveCampaign tooltip
  • ConstantContact tooltip
  • AWeber tooltip
  • Campaign Monitor tooltip
  • ConvertKit tooltip
  • GetResponse tooltip
  • Intercom tooltip
  • Zendesk tooltip
  • HubSpot tooltip
  • Pipedrive tooltip
  • Freshsales tooltip
  • Segment tooltip
  • Salesforce tooltip
  • Microsoft Dynamics CRM tooltip
  • Custom integrations tooltip

Compare subscriptions

Frequently Asked Questions

What are survey credits?

open/close faq

Survey credits indicate the number of surveys you can send to your customers within one month. Every time you send an email survey, or every time a customer opens an in-app (web), link, or Intercom survey, a survey credit will be spent.

Survey credits will be also spent if you survey the same customer multiple times or if you send them reminder surveys.

What happens when I reach the survey limit?

open/close faq

If you run out of survey credits, email and in-app (web) surveys will be queued and will resume when your survey credits quota will reset the next month. The link and Intercom surveys, on the other hand, will be unaccessible for your customers until your survey credits are replenished.

You can request a one-time survey credits add-on for an extra payment to ensure that your survey process will not stop.

Do survey credits reset every month?

open/close faq

In our default subscription model your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.

Is my plan limited on responses?

open/close faq

Retently doesn’t limit the number of responses you receive. You are only limited by the number of survey credits included in your subscription.

Can I translate the survey?

open/close faq

Yes, you can edit and translate a survey's rating question, the open-ended question, the multiple-options question, the thank you message, and the Unsubscribe page.

How many customers can I import?

open/close faq

Retently doesn't limit the number of customers you upload manually from CSV files, sync automatically via native integrations, or import using our API.

Can I ask multiple questions?

open/close faq

Yes, besides the main rating and open-ended questions, Retently allows adding additional rating, multiple-option and open-ended questions, to gain more insight into the customer feedback. The questions can be personalized based on the customer’s response.

What is a survey campaign?

open/close faq

A survey campaign includes its own survey template, will target a particular segment of your audience, will deliver surveys on its own schedule or trigger, and will include its own set of notifications and autoresponders.

Survey campaigns are ideal if you want to survey customers in different languages, if you want to survey your audience on different products, or to measure your customers' experience at different stages in their lifecycle journey.

Can I use another rating scale?

open/close faq

Retently gives you the possibility to measure different customer experience metrics, and each of them has it's own survey template with a different rating scale: NPS (0 - 10), CSAT (1 - 5), CES (1 - 7), and 5-STAR (1 - 5).

Can I embed the survey template?

open/close faq

Apart from triggering in-app (web) surveys which will be displayed in your web application as a pop-up, you can easily distribute the link to your survey by email or via any platform you find most suitable for your audience and business goals, be it Intercom, MailChimp, HubSpot, social media, etc.

Can I export the data?

open/close faq

You can export all your customer and survey data from the Dashboard, Feedback, Outbox and Audience pages, as well as via Zapier, webhooks, and API while your Retently subscription is active. Some native integrations such as Intercom, HubSpot, or Salesforce, will automatically export a customer's last rating and feedback and add it to their profile.

Once canceled, your data will be deleted within 30 days.

Can I buy additional user seats and campaigns?

open/close faq

Yes, you can get extra users for $10 per month and additional campaigns for $20 per month.

What customers are saying

Companies from across the globe choose Retently to fuel their business growth

Anja Hartzell
The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required.
Anja Hartzell Customer Success Officer @ Wizdom Intranet
Nicolas Costa
The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges.
Nicolas Costa Director of Customer Operations @ Koombea
Kellie Andrews
I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!
Kellie Andrews Founder and Chief Connector @ Huntsville Hub
Nerissa Roberts
Everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement, I feel like my voice and concerns are being heard.
Nerissa Roberts Senior Operations Manager @ Forgood
Christian Arzt
Great customer service! Really fast and solution oriented. Just keep on going.
Christian Arzt Business Development Manager @ Dr. Peters Group
Martin Guindon
We've been really happy with the software AND the support provided by your team!
Martin Guindon Director, Systems & Business Intelligence @ Absolunet
Derk Ihler
It's easy to set up and use. And it simply works. 💪
Derk Ihler Head of Customer Success @ HQLabs GmbH
Tim Niziak
Great customer experience, very accommodating to our company's ever-changing list of requirements.
Tim Niziak Digital Marketing Manager @ PureCars
Read more Retently reviews capterra

Try Retently 7 days for free

Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.

Try retently