NPS 
Software Pricing and Plans
7-day free trial. No credit card required.
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Zapier & CSV import
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Email surveys
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1 survey campaign
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1 user
PROFESSIONAL
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14 native integrations view all
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Email & Intercom surveys
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3 survey campaigns
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3 users
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Custom domain
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Survey variables
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16 native integrations view all
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Email, Intercom & in-app surveys
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Unlimited campaigns
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Unlimited users
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Custom domain
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Survey variables
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Salesforce & Dynamics CRM
Need a custom subscription?
PROFESSIONAL
ENTERPRISE
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Main featuresESSENTIAL PROFESSIONAL
ENTERPRISE
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Monthly surveys included
1,000 5,000 unlimited
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Email surveys
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Survey reminders
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Multi-language survey templates
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Templates A/B testing
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Transactional surveys
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Automation workflows, webhooks
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Close feedback loop in the app
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Audience and feedback segmentation
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Data export
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AI-powered response analytics
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Email cleanup
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Survey outbox
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Benchmarks
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Customer lifecycle surveys
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Survey variables
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Custom domain
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Rest API
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In-app surveys (web pop-up)
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Integrations
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Slack
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Zapier integrations
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CSV
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MailChimp
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ActiveCampaign
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ConstantContact
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AWeber
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Campaign Monitor
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ConvertKit
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GetResponse
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Intercom
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Hubspot
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Pipedrive
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Freshsales
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Salesforce
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Microsoft Dynamics CRM
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Custom integrations
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Premium features
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Import of historical survey data
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Data warehousing
-
On-premise, white-label service
- Main features
-
Monthly surveys included1,000
-
Email surveys
-
Survey reminders
-
Multi-language survey templates
-
Templates A/B testing
-
Transactional surveys
-
Automation workflows, webhooks
-
Close feedback loop in the app
-
Audience and feedback segmentation
-
Data export
-
AI-powered response analytics
-
Email cleanup
-
Survey outbox
-
Benchmarks
-
Customer lifecycle surveys
-
Survey variables
-
Custom domain
-
Rest API
-
In-app surveys (web pop-up)
- Integrations
-
Slack
-
Zapier integrations
-
CSV
-
MailChimp
-
ActiveCampaign
-
ConstantContact
-
AWeber
-
Campaign Monitor
-
ConvertKit
-
GetResponse
-
Intercom
-
Hubspot
-
Pipedrive
-
Freshsales
-
Salesforce
-
Microsoft Dynamics CRM
-
Custom integrations
- Premium features
-
Import of historical survey data
-
Data warehousing
-
On-premise, white-label service
PROFESSIONAL
- Main features
-
Monthly surveys included5,000
-
Email surveys
-
Survey reminders
-
Multi-language survey templates
-
Templates A/B testing
-
Transactional surveys
-
Automation workflows, webhooks
-
Close feedback loop in the app
-
Audience and feedback segmentation
-
Data export
-
AI-powered response analytics
-
Email cleanup
-
Survey outbox
-
Benchmarks
-
Customer lifecycle surveys
-
Survey variables
-
Custom domain
-
Rest API
-
In-app surveys (web pop-up)
- Integrations
-
Slack
-
Zapier integrations
-
CSV
-
MailChimp
-
ActiveCampaign
-
ConstantContact
-
AWeber
-
Campaign Monitor
-
ConvertKit
-
GetResponse
-
Intercom
-
Hubspot
-
Pipedrive
-
Freshsales
-
Salesforce
-
Microsoft Dynamics CRM
-
Custom integrations
- Premium features
-
Import of historical survey data
-
Data warehousing
-
On-premise, white-label service
- Main features
-
Monthly surveys includedunlimited
-
Email surveys
-
Survey reminders
-
Multi-language survey templates
-
Templates A/B testing
-
Transactional surveys
-
Automation workflows, webhooks
-
Close feedback loop in the app
-
Audience and feedback segmentation
-
Data export
-
AI-powered response analytics
-
Email cleanup
-
Survey outbox
-
Benchmarks
-
Customer lifecycle surveys
-
Survey variables
-
Custom domain
-
Rest API
-
In-app surveys (web pop-up)
- Integrations
-
Slack
-
Zapier integrations
-
CSV
-
MailChimp
-
ActiveCampaign
-
ConstantContact
-
AWeber
-
Campaign Monitor
-
ConvertKit
-
GetResponse
-
Intercom
-
Hubspot
-
Pipedrive
-
Freshsales
-
Salesforce
-
Microsoft Dynamics CRM
-
Custom integrations
- Premium features
-
Import of historical survey data
-
Data warehousing
-
On-premise, white-label service
Frequently Asked Questions
What are survey credits?
Every time you send a survey, email or in-app (web), a survey credit will be spent. Survey credits will be also spent if you survey the same customer multiple times.
Do survey credits reset every month?
In our default subscription model, paid monthly or yearly, your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.
Is my plan limited on responses?
No, Retently doesn’t limit the number of responses you receive. You are only limited to the number of surveys you can send on a daily and monthly base.
Can I translate the survey?
Yes, you can edit and translate the NPS rating question, the open-ended question, the thank you message, and the Unsubscribe page.
Can I ask multiple questions?
Retently’s NPS survey has only one rating question and the open-ended question, which can be personalized based on the customer’s response. The original NPS methodology advises against adding multiple questions to get a higher survey response rate.
Can I use another rating scale?
Retently follows the original NPS framework which allows respondents to choose a score on the 0 to 10 scale.
Can I embed the survey template?
You can not embed the survey template on a webpage, but you can trigger in-app (web) surveys which will be displayed in your web application as a pop-up.
Can I export my NPS data?
Yes, you can export all your collected NPS responses and customer data while your Retently subscription is active.
What customers are saying
Companies from across the globe choose Retently to fuel their business growth
Try Retently 7 days for free
Personalize your survey template, import your customers from various services, completely automate the process and start your first NPS campaign right away.
