All plans include:
Basic
data - NPS, CSAT and CES feedback - across all communication channels.
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Data export
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Basic NPS, CSAT & CES reports
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Slack & CSV integrations
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Email support
Pro 5
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Campaign automations
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Advanced reports & Trends
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Feedback text analytics
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Account-level NPS & CSAT scores
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All integrations & API (*except Salesforce)
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Zoom, live chat support
Ultimate 10
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Salesforce integration
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Automated feedback tagging
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Onboarding & implementation
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Pro integrations + Salesforce & API
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Zoom, chat, dedicated CSM
Compare subscriptions
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Main featuresBasic Pro 5 Ultimate 10
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NPS, CSAT, CES NPS, CSAT, CES NPS, CSAT, CES
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12,000 5,000 10,000
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Automation features
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Analytics & reporting
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5 10
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10 20
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Integrations
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Customer support
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Compare subscriptions
- Main features
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Survey types
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Monthly surveys included
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Email surveys
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Link surveys
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Intercom messenger surveys
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In-app surveys (web pop-up)
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Kiosk surveys
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Anonymous employee surveys (eNPS)
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Transactional surveys
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Embed survey
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Survey sampling
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Survey delay
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Survey throttling
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Feedback management
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Feedback import
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Email addresses cleanup
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Antivirus detection
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Data residency
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Custom FROM domain
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Custom survey URL
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Multi-language survey templates
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Template merge fields
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Templates A/B testing
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Multiple survey questions
- Automation features
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Automated recurring surveys
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Survey reminders
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Automated email follow-ups
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Webhook events
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Question routing
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Page redirect
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Customer lifecycle surveys
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Email & Slack alerts
- Analytics & reporting
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Survey queue
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Survey outbox
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Audience and feedback segmentation
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Data export
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NPS benchmarks
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Trend groups
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Trends in group
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Feedback analytics
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AI-powered sentiment analysis
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AI-powered text-analysis
- Integrations
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Rest API
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Slack
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Zapier integrations
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Make integrations
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CSV
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Mailchimp
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Klaviyo
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ActiveCampaign
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Zendesk
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Freshdesk
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Shopify
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Gorgias
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Chargebee
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Intercom
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Pipedrive
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HubSpot
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Segment
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Salesforce
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Custom integrations
- Customer support
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Email support
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Live chat support
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Priority chat queue
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Zoom support
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Dedicated account manager
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Dedicated onboarding & implementation
- Main features
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Survey types
-
Monthly surveys included
-
Email surveys
-
Link surveys
-
Intercom messenger surveys
-
In-app surveys (web pop-up)
-
Kiosk surveys
-
Anonymous employee surveys (eNPS)
-
Transactional surveys
-
Embed survey
-
Survey sampling
-
Survey delay
-
Survey throttling
-
Feedback management
-
Feedback import
-
Email addresses cleanup
-
Antivirus detection
-
Data residency
-
Custom FROM domain
-
Custom survey URL
-
Multi-language survey templates
-
Template merge fields
-
Templates A/B testing
-
Multiple survey questions
- Automation features
-
Automated recurring surveys
-
Survey reminders
-
Automated email follow-ups
-
Webhook events
-
Question routing
-
Page redirect
-
Customer lifecycle surveys
-
Email & Slack alerts
- Analytics & reporting
-
Survey queue
-
Survey outbox
-
Audience and feedback segmentation
-
Data export
-
NPS benchmarks
-
Trend groups
-
Trends in group
-
Feedback analytics
-
AI-powered sentiment analysis
-
AI-powered text-analysis
- Integrations
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Rest API
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Slack
-
Zapier integrations
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Make integrations
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CSV
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Mailchimp
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Klaviyo
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ActiveCampaign
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Zendesk
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Freshdesk
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Shopify
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Gorgias
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Chargebee
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Intercom
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Pipedrive
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HubSpot
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Segment
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Salesforce
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Custom integrations
- Customer support
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Email support
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Live chat support
-
Priority chat queue
-
Zoom support
-
Dedicated account manager
-
Dedicated onboarding & implementation
- Main features
-
Survey types
-
Monthly surveys included
-
Email surveys
-
Link surveys
-
Intercom messenger surveys
-
In-app surveys (web pop-up)
-
Kiosk surveys
-
Anonymous employee surveys (eNPS)
-
Transactional surveys
-
Embed survey
-
Survey sampling
-
Survey delay
-
Survey throttling
-
Feedback management
-
Feedback import
-
Email addresses cleanup
-
Antivirus detection
-
Data residency
-
Custom FROM domain
-
Custom survey URL
-
Multi-language survey templates
-
Template merge fields
-
Templates A/B testing
-
Multiple survey questions
- Automation features
-
Automated recurring surveys
-
Survey reminders
-
Automated email follow-ups
-
Webhook events
-
Question routing
-
Page redirect
-
Customer lifecycle surveys
-
Email & Slack alerts
- Analytics & reporting
-
Survey queue
-
Survey outbox
-
Audience and feedback segmentation
-
Data export
-
NPS benchmarks
-
Trend groups
-
Trends in group
-
Feedback analytics
-
AI-powered sentiment analysis
-
AI-powered text-analysis
- Integrations
-
Rest API
-
Slack
-
Zapier integrations
-
Make integrations
-
CSV
-
Mailchimp
-
Klaviyo
-
ActiveCampaign
-
Zendesk
-
Freshdesk
-
Shopify
-
Gorgias
-
Chargebee
-
Intercom
-
Pipedrive
-
HubSpot
-
Segment
-
Salesforce
-
Custom integrations
- Customer support
-
Email support
-
Live chat support
-
Priority chat queue
-
Zoom support
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Dedicated account manager
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Dedicated onboarding & implementation
Frequently Asked Questions
What are survey credits?
Survey credits indicate the number of surveys you can send to your customers within one month. Every time you send an email survey, or every time a customer opens an in-app (web), link, or Intercom survey, a survey credit will be spent.
Survey credits will be also spent if you survey the same customer multiple times or if you send them reminder surveys.
What happens when I reach the survey limit?
If you run out of survey credits, email and in-app (web) surveys will be queued and will resume when your survey credits quota will reset the next month. The link and Intercom surveys, on the other hand, will be unaccessible for your customers until your survey credits are replenished.
You can request a one-time survey credits add-on for an extra payment to ensure that your survey process will not stop.
Do survey credits reset every month?
In our default subscription model your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.
Is my plan limited on responses?
Retently doesn’t limit the number of responses you receive. You are only limited by the number of survey credits included in your subscription.
Can I translate the survey?
Yes, you can edit and translate a survey's rating question, the open-ended question, the multiple-options question, the thank you message, and the Unsubscribe page.
How many customers can I import?
Retently doesn't limit the number of customers you upload manually from CSV files, sync automatically via native integrations, or import using our API.
Can I ask multiple questions?
Yes, besides the main rating and open-ended questions, Retently allows adding additional rating, multiple-option and open-ended questions, to gain more insight into the customer feedback. The questions can be personalized based on the customer’s response.
What is a survey campaign?
A survey campaign includes its own survey template, will target a particular segment of your audience, will deliver surveys on its own schedule or trigger, and will include its own set of notifications and autoresponders.
Survey campaigns are ideal if you want to survey customers in different languages, if you want to survey your audience on different products, or to measure your customers' experience at different stages in their lifecycle journey.
Can I use another rating scale?
Retently gives you the possibility to measure different customer experience metrics, and each of them has it's own survey template with a different rating scale: NPS (0 - 10), CSAT (1 - 5), CES (1 - 7), and 5-STAR (1 - 5).
Can I embed the survey template?
Apart from triggering in-app (web) surveys which will be displayed in your web application as a pop-up, you can easily distribute the link to your survey by email or via any platform you find most suitable for your audience and business goals, be it Intercom, MailChimp, HubSpot, social media, etc.
Can I export the data?
You can export all your customer and survey data from the Dashboard, Feedback, Outbox and Audience pages, as well as via Zapier, webhooks, and API while your Retently subscription is active. Some native integrations such as Intercom, HubSpot, or Salesforce, will automatically export a customer's last rating and feedback and add it to their profile.
Once canceled, your data will be deleted within 30 days.
Can I buy additional user seats and campaigns?
Yes, you can get extra users for $10 per month and additional campaigns for $20 per month.