Customer Experience Software Pricing and Plans

7-day free trial. No credit card required.

Monthly Yearly

ESSENTIAL

$99 per month

NPS, 5-STAR surveys
Email, web, link surveys
Intercom, Hubspot, Zendesk view all
3 survey campaigns
3 user seats
Multiple survey questions
Custom FROM domain

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PROFESSIONAL

$299 per month

NPS, CSAT, CES, 5-STAR surveys
Email, web, link, kiosk surveys
Salesforce, Dynamics, Segment view all
10 survey campaigns
10 user seats
Multiple survey questions
Custom FROM domain & survey url
Role-based permissions

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ENTERPRISE

Let's Talk

NPS, CSAT, CES, 5-STAR surveys
Email, web, link, kiosk surveys
Custom integrations
Custom survey campaigns
Custom user seats
Multiple survey questions
Custom FROM domain & survey url
Role-based permissions
AI-powered sentiment & text-analysis
B2B Customer Experience

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Custom Plan

Need a custom subscription with custom limits, additional support services, enhanced security features or add-ons? Request a demo call and let's tailor Retently to your needs.

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HIPAA compliance & custom BAA
Data warehousing
Single sign-on & 2FA
Custom SLA, DPA, PO, invoicing

Dedicated account manager
Phone support & priority chat queue
Dedicated onboarding & implementation
On-premise, white-label implementation

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Main features

ESSENTIAL PROFESSIONAL ENTERPRISE
Survey types

NPS, 5-STAR NPS, CSAT, CES, 5-STAR NPS, CSAT, CES, 5-STAR
Monthly surveys included

3,000 10,000 Custom
Email surveys
Link surveys
Intercom messenger surveys
In-app surveys (web pop-up)
Kiosk surveys
Anonymous employee surveys (eNPS)
Transactional surveys
Survey sampling
Survey delay
Survey throttling
Close feedback loop in the app
Email cleanup
Antivirus detection
Feedback management
Data residency
Custom FROM domain
Custom survey url
Import of historical survey data

Survey template features
No Retently branding
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions

Automation features
Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack notifications

Analytics & reporting
Survey outbox
Audience and feedback segmentation
Data export
NPS benchmarks
AI-powered sentiment analysis
AI-powered text-analysis

Integrations
Rest API
Slack
Zapier integrations
CSV
Mailchimp
ActiveCampaign
ConstantContact
AWeber
Campaign Monitor
ConvertKit
GetResponse
Intercom
Zendesk
HubSpot
Pipedrive
Freshsales
Segment
Salesforce
Microsoft Dynamics CRM
Custom integrations

Compare subscriptions

ESSENTIAL

Subscription

Main features
Survey types

NPS, 5-STAR
Monthly surveys included

3,000
Email surveys
Link surveys
Intercom messenger surveys
In-app surveys (web pop-up)
Kiosk surveys
Anonymous employee surveys (eNPS)
Transactional surveys
Survey sampling
Survey delay
Survey throttling
Close feedback loop in the app
Email cleanup
Antivirus detection
Feedback management
Data residency
Custom FROM domain
Custom survey url
Import of historical survey data
Survey template features
No Retently branding
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions
Automation features
Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack notifications
Analytics & reporting
Survey outbox
Audience and feedback segmentation
Data export
NPS benchmarks
AI-powered sentiment analysis
AI-powered text-analysis
Integrations
Rest API
Slack
Zapier integrations
CSV
Mailchimp
ActiveCampaign
ConstantContact
AWeber
Campaign Monitor
ConvertKit
GetResponse
Intercom
Zendesk
HubSpot
Pipedrive
Freshsales
Segment
Salesforce
Microsoft Dynamics CRM
Custom integrations

PROFESSIONAL

Subscription

Main features
Survey types

NPS, CSAT, CES, 5-STAR
Monthly surveys included

10,000
Email surveys
Link surveys
Intercom messenger surveys
In-app surveys (web pop-up)
Kiosk surveys
Anonymous employee surveys (eNPS)
Transactional surveys
Survey sampling
Survey delay
Survey throttling
Close feedback loop in the app
Email cleanup
Antivirus detection
Feedback management
Data residency
Custom FROM domain
Custom survey url
Import of historical survey data
Survey template features
No Retently branding
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions
Automation features
Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack notifications
Analytics & reporting
Survey outbox
Audience and feedback segmentation
Data export
NPS benchmarks
AI-powered sentiment analysis
AI-powered text-analysis
Integrations
Rest API
Slack
Zapier integrations
CSV
Mailchimp
ActiveCampaign
ConstantContact
AWeber
Campaign Monitor
ConvertKit
GetResponse
Intercom
Zendesk
HubSpot
Pipedrive
Freshsales
Segment
Salesforce
Microsoft Dynamics CRM
Custom integrations

ENTERPRISE

Subscription

Main features
Survey types

NPS, CSAT, CES, 5-STAR
Monthly surveys included

Custom
Email surveys
Link surveys
Intercom messenger surveys
In-app surveys (web pop-up)
Kiosk surveys
Anonymous employee surveys (eNPS)
Transactional surveys
Survey sampling
Survey delay
Survey throttling
Close feedback loop in the app
Email cleanup
Antivirus detection
Feedback management
Data residency
Custom FROM domain
Custom survey url
Import of historical survey data
Survey template features
No Retently branding
Multi-language survey templates
Template merge fields
Templates A/B testing
Multiple survey questions
Automation features
Automated recurring surveys
Survey reminders
Automated email follow-ups
Webhook events
Question routing
Page redirect
Customer lifecycle surveys
Email & Slack notifications
Analytics & reporting
Survey outbox
Audience and feedback segmentation
Data export
NPS benchmarks
AI-powered sentiment analysis
AI-powered text-analysis
Integrations
Rest API
Slack
Zapier integrations
CSV
Mailchimp
ActiveCampaign
ConstantContact
AWeber
Campaign Monitor
ConvertKit
GetResponse
Intercom
Zendesk
HubSpot
Pipedrive
Freshsales
Segment
Salesforce
Microsoft Dynamics CRM
Custom integrations

Frequently Asked Questions

What are survey credits?

Survey credits indicate the number of surveys you can send to your customers within one month. Every time you send an email survey, or every time a customer opens an in-app (web), link, or Intercom survey, a survey credit will be spent.

Survey credits will be also spent if you survey the same customer multiple times or if you send them reminder surveys.

What happens when I reach the survey limit?

If you run out of survey credits, email and in-app (web) surveys will be queued and will resume when your survey credits quota will reset the next month. The link and Intercom surveys, on the other hand, will be unaccessible for your customers until your survey credits are replenished.

You can request a one-time survey credits add-on for an extra payment to ensure that your survey process will not stop.

Do survey credits reset every month?

In our default subscription model your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.

Is my plan limited on responses?

Retently doesn’t limit the number of responses you receive. You are only limited by the number of survey credits included in your subscription.

Can I translate the survey?

Yes, you can edit and translate a survey's rating question, the open-ended question, the multiple-options question, the thank you message, and the Unsubscribe page.

How many customers can I import?

Retently doesn't limit the number of customers you upload manually from CSV files, sync automatically via native integrations, or import using our API.

Can I ask multiple questions?

Yes, besides the main rating and open-ended questions, Retently allows adding additional rating, multiple-option and open-ended questions, to gain more insight into the customer feedback. The questions can be personalized based on the customer’s response.

What is a survey campaign?

A survey campaign includes its own survey template, will target a particular segment of your audience, will deliver surveys on its own schedule or trigger, and will include its own set of notifications and autoresponders.

Survey campaigns are ideal if you want to survey customers in different languages, if you want to survey your audience on different products, or to measure your customers' experience at different stages in their lifecycle journey.

Can I use another rating scale?

Retently gives you the possibility to measure different customer experience metrics, and each of them has it's own survey template with a different rating scale: NPS (0 - 10), CSAT (1 - 5), CES (1 - 7), and 5-STAR (1 - 5).

Can I embed the survey template?

Apart from triggering in-app (web) surveys which will be displayed in your web application as a pop-up, you can easily distribute the link to your survey by email or via any platform you find most suitable for your audience and business goals, be it Intercom, MailChimp, HubSpot, social media, etc.

Can I export the data?

You can export all your customer and survey data from the Dashboard, Feedback, Outbox and Audience pages, as well as via Zapier, webhooks, and API while your Retently subscription is active. Some native integrations such as Intercom, HubSpot, or Salesforce, will automatically export a customer's last rating and feedback and add it to their profile.

Once canceled, your data will be deleted within 30 days.

Can I buy additional user seats and campaigns?

Yes, you can get extra users for $10 per month and additional campaigns for $20 per month.

What customers are saying

Companies from across the globe choose Retently to fuel their business growth

The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required.

Anja Hartzell Customer Success Officer @ Wizdom Intranet

The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges.

Nicolas Costa Director of Customer Operations @ Koombea

I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!

Kellie Andrews Founder and Chief Connector @ Huntsville Hub

Everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement, I feel like my voice and concerns are being heard.

Nerissa Roberts Senior Operations Manager @ Forgood

Great customer service! Really fast and solution oriented. Just keep on going.

Christian Arzt Business Development Manager @ Dr. Peters Group

We've been really happy with the software AND the support provided by your team!

Martin Guindon Director, Systems & Business Intelligence @ Absolunet

It's easy to set up and use. And it simply works. 💪

Derk Ihler Head of Customer Success @ HQLabs GmbH

Great customer experience, very accommodating to our company's ever-changing list of requirements.

Tim Niziak Digital Marketing Manager @ PureCars

Try Retently 7 days for free

Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.

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