NPS Software Pricing and Plans

Every time you send a survey, email or in-app (web), a survey credit will be spent. Survey credits will be also spent if you survey the same customer multiple times.

In our default subscription model, paid monthly or yearly, your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.

For email, Intercom and in-app surveys, Retently doesn’t limit the number of responses you receive. You are only limited by the number of surveys included in your subscription. As to the survey by link, since the survey is sent outside the Retently platform, you can share it with no limitations, however, you are bound to a specific number of received responses determined by the available survey credits.

Yes, you can edit and translate the NPS rating question, the open-ended question, the thank you message, and the Unsubscribe page.

Besides the main rating and open-ended questions, Retently allows adding additional rating (0-10), multiple options and open-ended questions, to gain more insight into the customer feedback. The questions can be personalized based on the customer’s response.

Retently follows the original NPS framework which allows respondents to choose a score on the 0 to 10 scale.

Apart from triggering in-app (web) surveys which will be displayed in your web application as a pop-up, you can easily distribute the link to your survey by email or via any platform you find most suitable for your audience and business goals, be it Intercom, Mailchimp, Hubspot, social media, etc.

You can export all your collected NPS feedback, customer and survey data from the Dashboard, Feedback, Outbox and Audience pages, as well as via Zapier, webhooks, and API while your Retently subscription is active. Once canceled, your data will be deleted within 30 days.