NPS Software Pricing and Plans

10-day free trial. No credit card required

Bill yearly - Save 20%

Bill monthly

Compare plan features Compare plan features

Basic

$ 39 / mo

billed monthly

A basic NPS service for companies that start tracking and improving customer sentiment.

Monthly surveys 1,000
Campaigns 1
Users 1

Premium

$ 199 / mo

billed monthly

Designed for companies that need to automate the processing of high volume customer feedback.

Monthly surveys 10,000
Campaigns 10
Users 10

Enterprise

Custom

contact for pricing

Customer experience management for companies looking for tailored solutions and custom integrations.

Monthly surveys custom
Campaigns custom
Users custom

Compare subscriptions

Features

Basic

Growth

Premium

Enterprise

Main

Email surveys

Clean and responsive surveys sent to your customers' inbox

Multi-language survey templates

Survey your customers in their native language

In-app surveys

Customize, set up and trigger NPS surveys in your web app

Transactional surveys

Send NPS surveys when customers trigger an event in your app

Automation workflows, webhooks

Create custom automation scenarios and workflows

Conversations

Close the feedback loop without leaving the app

Customer segmentation

Segment your customers and their feedback

Data export

Export your customers, their feedback and conversation data

AI-powered response analytics

Automatically analyze and tag your NPS qualitative feedback

Integrations

Email Marketing Integrations

Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse

Slack

Be notified of new customer feedback and other events

Zapier

Create custom workflows by integrating with over 1,300 services

Intercom

Import and automatically synchronize your customers from Intercom

Shopify

Synchronize and survey your Shopify store customers

CRM Integrations

Salesforce, Hubspot, Microsoft Dynamics CRM

Integrations data sync

The frequency customer data will be syncronized from integrations

24 hours

12 hours

6 hours

custom

Retently API

Build custom integrations, workflows and scenarios using Retently API

Premium features

Import of existing NPS data

Import customers, their feedback and NPS scores from another service

Data warehousing

Export your data into Amazon Redshift, Google BigQuery, and Postgres

On-premise, white-label service

Deploy Retently NPS on-premise for advanced security & compliance

Subscription limits

Daily survey limit

The maximum amount of surveys you can send per day

200

1,000

3,000

custom

Monthly survey limit

The maximum amount of surveys you can send per month

1,000

5,000

10,000

custom

Customers limit

The maximum amount of customers in your account

5,000

25,000

50,000

custom

Team members

The number of team members you can invite to join

1

5

10

custom

Campaigns

The number of campaigns with unique settings

1

5

10

custom

Integrations data sync

The frequency customer data will be syncronized from the integrations

24 hours

12 hours

6 hours

custom

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Compare subscriptions

Main

Email surveys

Clean and responsive surveys sent to your customers' inbox

Multi-language survey templates

Survey your customers in their native language

In-app surveys

Customize, set up and trigger NPS surveys in your web app

Transactional surveys

Send NPS surveys when customers trigger an event in your app

Automation workflows, webhooks

Create custom automation scenarios and workflows

Conversations

Close the feedback loop without leaving the app

Customer segmentation

Segment your customers and their feedback

Data export

Export your customers, their feedback and conversation data

AI-powered response analytics

Automatically analyze and tag your NPS qualitative feedback

Integrations

Email Marketing Integrations

Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse

Slack

Be notified of new customer feedback and other events

Zapier

Create custom workflows by integrating with over 1,300 services

Intercom

Import and automatically synchronize your customers from Intercom

Shopify

Synchronize and survey your Shopify store customers

CRM Integrations

Salesforce, Hubspot, Microsoft Dynamics CRM

Integrations data sync

The frequency customer data will be syncronized from integrations

24 hours

Retently API

Build custom integrations, workflows and scenarios using Retently API

Premium features

Import of existing NPS data

Import customers, their feedback and NPS scores from another service

Data warehousing

Export your data into Amazon Redshift, Google BigQuery, and Postgres

On-premise, white-label service

Deploy Retently NPS on-premise for advanced security & compliance

Subscription limits

Daily survey limit

The maximum amount of surveys you can send per day

200

Monthly survey limit

The maximum amount of surveys you can send per month

1,000

Customers limit

The maximum amount of customers in your account

5,000

Team members

The number of team members you can invite to join

1

Campaigns

The number of campaigns with unique settings

1

Integrations data sync

The frequency customer data will be syncronized from the integrations

24 hours

Main

Email surveys

Clean and responsive surveys sent to your customers' inbox

Multi-language survey templates

Survey your customers in their native language

In-app surveys

Customize, set up and trigger NPS surveys in your web app

Transactional surveys

Send NPS surveys when customers trigger an event in your app

Automation workflows, webhooks

Create custom automation scenarios and workflows

Conversations

Close the feedback loop without leaving the app

Customer segmentation

Segment your customers and their feedback

Data export

Export your customers, their feedback and conversation data

AI-powered response analytics

Automatically analyze and tag your NPS qualitative feedback

Integrations

Email Marketing Integrations

Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse

Slack

Be notified of new customer feedback and other events

Zapier

Create custom workflows by integrating with over 1,300 services

Intercom

Import and automatically synchronize your customers from Intercom

Shopify

Synchronize and survey your Shopify store customers

CRM Integrations

Salesforce, Hubspot, Microsoft Dynamics CRM

Integrations data sync

The frequency customer data will be syncronized from integrations

12 hours

Retently API

Build custom integrations, workflows and scenarios using Retently API

Premium features

Import of existing NPS data

Import customers, their feedback and NPS scores from another service

Data warehousing

Export your data into Amazon Redshift, Google BigQuery, and Postgres

On-premise, white-label service

Deploy Retently NPS on-premise for advanced security & compliance

Subscription limits

Daily survey limit

The maximum amount of surveys you can send per day

1,000

Monthly survey limit

The maximum amount of surveys you can send per month

5,000

Customers limit

The maximum amount of customers in your account

25,000

Team members

The number of team members you can invite to join

5

Campaigns

The number of campaigns with unique settings

5

Integrations data sync

The frequency customer data will be syncronized from the integrations

12 hours

Main

Email surveys

Clean and responsive surveys sent to your customers' inbox

Multi-language survey templates

Survey your customers in their native language

In-app surveys

Customize, set up and trigger NPS surveys in your web app

Transactional surveys

Send NPS surveys when customers trigger an event in your app

Automation workflows, webhooks

Create custom automation scenarios and workflows

Conversations

Close the feedback loop without leaving the app

Customer segmentation

Segment your customers and their feedback

Data export

Export your customers, their feedback and conversation data

AI-powered response analytics

Automatically analyze and tag your NPS qualitative feedback

Integrations

Email Marketing Integrations

Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse

Slack

Be notified of new customer feedback and other events

Zapier

Create custom workflows by integrating with over 1,300 services

Intercom

Import and automatically synchronize your customers from Intercom

Shopify

Synchronize and survey your Shopify store customers

CRM Integrations

Salesforce, Hubspot, Microsoft Dynamics CRM

Integrations data sync

The frequency customer data will be syncronized from integrations

6 hours

Retently API

Build custom integrations, workflows and scenarios using Retently API

Premium features

Import of existing NPS data

Import customers, their feedback and NPS scores from another service

Data warehousing

Export your data into Amazon Redshift, Google BigQuery, and Postgres

On-premise, white-label service

Deploy Retently NPS on-premise for advanced security & compliance

Subscription limits

Daily survey limit

The maximum amount of surveys you can send per day

3,000

Monthly survey limit

The maximum amount of surveys you can send per month

10,000

Customers limit

The maximum amount of customers in your account

50,000

Team members

The number of team members you can invite to join

10

Campaigns

The number of campaigns with unique settings

10

Integrations data sync

The frequency customer data will be syncronized from the integrations

6 hours

Main

Email surveys

Clean and responsive surveys sent to your customers' inbox

Multi-language survey templates

Survey your customers in their native language

In-app surveys

Customize, set up and trigger NPS surveys in your web app

Transactional surveys

Send NPS surveys when customers trigger an event in your app

Automation workflows, webhooks

Create custom automation scenarios and workflows

Conversations

Close the feedback loop without leaving the app

Customer segmentation

Segment your customers and their feedback

Data export

Export your customers, their feedback and conversation data

AI-powered response analytics

Automatically analyze and tag your NPS qualitative feedback

Integrations

Email Marketing Integrations

Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse

Slack

Be notified of new customer feedback and other events

Zapier

Create custom workflows by integrating with over 1,300 services

Intercom

Import and automatically synchronize your customers from Intercom

Shopify

Synchronize and survey your Shopify store customers

CRM Integrations

Salesforce, Hubspot, Microsoft Dynamics CRM

Integrations data sync

The frequency customer data will be syncronized from integrations

custom

Retently API

Build custom integrations, workflows and scenarios using Retently API

Premium features

Import of existing NPS data

Import customers, their feedback and NPS scores from another service

Data warehousing

Export your data into Amazon Redshift, Google BigQuery, and Postgres

On-premise, white-label service

Deploy Retently NPS on-premise for advanced security & compliance

Subscription limits

Daily survey limit

The maximum amount of surveys you can send per day

custom

Monthly survey limit

The maximum amount of surveys you can send per month

custom

Customers limit

The maximum amount of customers in your account

custom

Team members

The number of team members you can invite to join

custom

Campaigns

The number of campaigns with unique settings

custom

Integrations data sync

The frequency customer data will be syncronized from the integrations

custom

Frequently Asked Questions

What are survey credits?

+

Every time you send a survey, email or in-app (web), a survey credit will be spent. Survey credits will be also spent if you survey the same customer multiple times.

Do survey credits reset every month?

+

In our default subscription model, paid monthly or yearly, your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.

Is my plan limited on responses?

+

No, Retently doesn’t limit the number of responses you receive. You are only limited to the number of surveys you can send on a daily and monthly base.

Can I translate the survey?

+

Yes, you can edit and translate the NPS rating question, the open-ended question, the thank you message, and the Unsubscribe page.

Can I ask multiple questions?

+

Retently’s NPS survey has only one rating question and the open-ended question, which can be personalized based on the customer’s response. The original NPS methodology advises against adding multiple questions to get a higher survey response rate.

Can I use another rating scale?

+

Retently follows the original NPS framework which allows respondents to choose a score on the 0 to 10 scale.

Can I embed the survey template?

+

You can not embed the survey template on a webpage, but you can trigger in-app (web) surveys which will be displayed in your web application as a pop-up.

Can I export my NPS data?

+

Yes, you can export all your collected NPS responses and customer data while your Retently subscription is active.

Try Retently 10 days for free

Personalize your survey template, import your customers from various services, completely automate the process and start your first NPS campaign right away.

No contracts or obligations. No credit card required to start.