NPS Software Pricing and Plans
10-day free trial. No credit card required
Compare plan features Compare plan featuresBasic
$ 39 / mo
billed monthly
A basic NPS service for companies that start tracking and improving customer sentiment.
popular
Growth
$ 99 / mo
billed monthly
Great for SaaS, eCommerce, and SMBs that need multi-channel regular and transactional NPS.
Premium
$ 199 / mo
billed monthly
Designed for companies that need to automate the processing of high volume customer feedback.
Enterprise
Custom
contact for pricing
Customer experience management for companies looking for tailored solutions and custom integrations.
Compare subscriptions
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Features |
Basic |
Growth |
Premium |
Enterprise |
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Main |
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Email surveys Clean and responsive surveys sent to your customers' inbox |
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Multi-language survey templates Survey your customers in their native language |
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In-app surveys Customize, set up and trigger NPS surveys in your web app |
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Transactional surveys Send NPS surveys when customers trigger an event in your app |
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Automation workflows, webhooks Create custom automation scenarios and workflows |
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Conversations Close the feedback loop without leaving the app |
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Customer segmentation Segment your customers and their feedback |
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Data export Export your customers, their feedback and conversation data |
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AI-powered response analytics Automatically analyze and tag your NPS qualitative feedback |
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Integrations |
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Email Marketing Integrations Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse |
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Slack Be notified of new customer feedback and other events |
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Zapier Create custom workflows by integrating with over 1,300 services |
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Intercom Import and automatically synchronize your customers from Intercom |
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Shopify Synchronize and survey your Shopify store customers |
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CRM Integrations Salesforce, Hubspot, Microsoft Dynamics CRM |
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Integrations data sync The frequency customer data will be syncronized from integrations |
24 hours |
12 hours |
6 hours |
custom |
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Retently API Build custom integrations, workflows and scenarios using Retently API |
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Premium features |
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Import of existing NPS data Import customers, their feedback and NPS scores from another service |
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Data warehousing Export your data into Amazon Redshift, Google BigQuery, and Postgres |
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On-premise, white-label service Deploy Retently NPS on-premise for advanced security & compliance |
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Subscription limits |
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Daily survey limit The maximum amount of surveys you can send per day |
200 |
1,000 |
3,000 |
custom |
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Monthly survey limit The maximum amount of surveys you can send per month |
1,000 |
5,000 |
10,000 |
custom |
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Customers limit The maximum amount of customers in your account |
5,000 |
25,000 |
50,000 |
custom |
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Team members The number of team members you can invite to join |
1 |
5 |
10 |
custom |
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Campaigns The number of campaigns with unique settings |
1 |
5 |
10 |
custom |
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Integrations data sync The frequency customer data will be syncronized from the integrations |
24 hours |
12 hours |
6 hours |
custom |
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| sign up | sign up | sign up | contact us | ||
Compare subscriptions
Basic 
Main
Email surveys
Clean and responsive surveys sent to your customers' inbox
Multi-language survey templates
Survey your customers in their native language
In-app surveys
Customize, set up and trigger NPS surveys in your web app
Transactional surveys
Send NPS surveys when customers trigger an event in your app
Automation workflows, webhooks
Create custom automation scenarios and workflows
Conversations
Close the feedback loop without leaving the app
Customer segmentation
Segment your customers and their feedback
Data export
Export your customers, their feedback and conversation data
AI-powered response analytics
Automatically analyze and tag your NPS qualitative feedback
Integrations
Email Marketing Integrations
Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse
Slack
Be notified of new customer feedback and other events
Zapier
Create custom workflows by integrating with over 1,300 services
Intercom
Import and automatically synchronize your customers from Intercom
Shopify
Synchronize and survey your Shopify store customers
CRM Integrations
Salesforce, Hubspot, Microsoft Dynamics CRM
Integrations data sync
The frequency customer data will be syncronized from integrations
24 hours
Retently API
Build custom integrations, workflows and scenarios using Retently API
Premium features
Import of existing NPS data
Import customers, their feedback and NPS scores from another service
Data warehousing
Export your data into Amazon Redshift, Google BigQuery, and Postgres
On-premise, white-label service
Deploy Retently NPS on-premise for advanced security & compliance
Subscription limits
Daily survey limit
The maximum amount of surveys you can send per day
200
Monthly survey limit
The maximum amount of surveys you can send per month
1,000
Customers limit
The maximum amount of customers in your account
5,000
Team members
The number of team members you can invite to join
1
Campaigns
The number of campaigns with unique settings
1
Integrations data sync
The frequency customer data will be syncronized from the integrations
24 hours
Growth
Main
Email surveys
Clean and responsive surveys sent to your customers' inbox
Multi-language survey templates
Survey your customers in their native language
In-app surveys
Customize, set up and trigger NPS surveys in your web app
Transactional surveys
Send NPS surveys when customers trigger an event in your app
Automation workflows, webhooks
Create custom automation scenarios and workflows
Conversations
Close the feedback loop without leaving the app
Customer segmentation
Segment your customers and their feedback
Data export
Export your customers, their feedback and conversation data
AI-powered response analytics
Automatically analyze and tag your NPS qualitative feedback
Integrations
Email Marketing Integrations
Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse
Slack
Be notified of new customer feedback and other events
Zapier
Create custom workflows by integrating with over 1,300 services
Intercom
Import and automatically synchronize your customers from Intercom
Shopify
Synchronize and survey your Shopify store customers
CRM Integrations
Salesforce, Hubspot, Microsoft Dynamics CRM
Integrations data sync
The frequency customer data will be syncronized from integrations
12 hours
Retently API
Build custom integrations, workflows and scenarios using Retently API
Premium features
Import of existing NPS data
Import customers, their feedback and NPS scores from another service
Data warehousing
Export your data into Amazon Redshift, Google BigQuery, and Postgres
On-premise, white-label service
Deploy Retently NPS on-premise for advanced security & compliance
Subscription limits
Daily survey limit
The maximum amount of surveys you can send per day
1,000
Monthly survey limit
The maximum amount of surveys you can send per month
5,000
Customers limit
The maximum amount of customers in your account
25,000
Team members
The number of team members you can invite to join
5
Campaigns
The number of campaigns with unique settings
5
Integrations data sync
The frequency customer data will be syncronized from the integrations
12 hours
Premium
Main
Email surveys
Clean and responsive surveys sent to your customers' inbox
Multi-language survey templates
Survey your customers in their native language
In-app surveys
Customize, set up and trigger NPS surveys in your web app
Transactional surveys
Send NPS surveys when customers trigger an event in your app
Automation workflows, webhooks
Create custom automation scenarios and workflows
Conversations
Close the feedback loop without leaving the app
Customer segmentation
Segment your customers and their feedback
Data export
Export your customers, their feedback and conversation data
AI-powered response analytics
Automatically analyze and tag your NPS qualitative feedback
Integrations
Email Marketing Integrations
Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse
Slack
Be notified of new customer feedback and other events
Zapier
Create custom workflows by integrating with over 1,300 services
Intercom
Import and automatically synchronize your customers from Intercom
Shopify
Synchronize and survey your Shopify store customers
CRM Integrations
Salesforce, Hubspot, Microsoft Dynamics CRM
Integrations data sync
The frequency customer data will be syncronized from integrations
6 hours
Retently API
Build custom integrations, workflows and scenarios using Retently API
Premium features
Import of existing NPS data
Import customers, their feedback and NPS scores from another service
Data warehousing
Export your data into Amazon Redshift, Google BigQuery, and Postgres
On-premise, white-label service
Deploy Retently NPS on-premise for advanced security & compliance
Subscription limits
Daily survey limit
The maximum amount of surveys you can send per day
3,000
Monthly survey limit
The maximum amount of surveys you can send per month
10,000
Customers limit
The maximum amount of customers in your account
50,000
Team members
The number of team members you can invite to join
10
Campaigns
The number of campaigns with unique settings
10
Integrations data sync
The frequency customer data will be syncronized from the integrations
6 hours
Enterprise
Main
Email surveys
Clean and responsive surveys sent to your customers' inbox
Multi-language survey templates
Survey your customers in their native language
In-app surveys
Customize, set up and trigger NPS surveys in your web app
Transactional surveys
Send NPS surveys when customers trigger an event in your app
Automation workflows, webhooks
Create custom automation scenarios and workflows
Conversations
Close the feedback loop without leaving the app
Customer segmentation
Segment your customers and their feedback
Data export
Export your customers, their feedback and conversation data
AI-powered response analytics
Automatically analyze and tag your NPS qualitative feedback
Integrations
Email Marketing Integrations
Mailchimp, Constant Contact, AWeber, Campaign Monitor, GetResponse
Slack
Be notified of new customer feedback and other events
Zapier
Create custom workflows by integrating with over 1,300 services
Intercom
Import and automatically synchronize your customers from Intercom
Shopify
Synchronize and survey your Shopify store customers
CRM Integrations
Salesforce, Hubspot, Microsoft Dynamics CRM
Integrations data sync
The frequency customer data will be syncronized from integrations
custom
Retently API
Build custom integrations, workflows and scenarios using Retently API
Premium features
Import of existing NPS data
Import customers, their feedback and NPS scores from another service
Data warehousing
Export your data into Amazon Redshift, Google BigQuery, and Postgres
On-premise, white-label service
Deploy Retently NPS on-premise for advanced security & compliance
Subscription limits
Daily survey limit
The maximum amount of surveys you can send per day
custom
Monthly survey limit
The maximum amount of surveys you can send per month
custom
Customers limit
The maximum amount of customers in your account
custom
Team members
The number of team members you can invite to join
custom
Campaigns
The number of campaigns with unique settings
custom
Integrations data sync
The frequency customer data will be syncronized from the integrations
custom
Frequently Asked Questions
What are survey credits?
Every time you send a survey, email or in-app (web), a survey credit will be spent. Survey credits will be also spent if you survey the same customer multiple times.
Do survey credits reset every month?
In our default subscription model, paid monthly or yearly, your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.
Is my plan limited on responses?
No, Retently doesn’t limit the number of responses you receive. You are only limited to the number of surveys you can send on a daily and monthly base.
Can I translate the survey?
Yes, you can edit and translate the NPS rating question, the open-ended question, the thank you message, and the Unsubscribe page.
Can I ask multiple questions?
Retently’s NPS survey has only one rating question and the open-ended question, which can be personalized based on the customer’s response. The original NPS methodology advises against adding multiple questions to get a higher survey response rate.
Can I use another rating scale?
Retently follows the original NPS framework which allows respondents to choose a score on the 0 to 10 scale.
Can I embed the survey template?
You can not embed the survey template on a webpage, but you can trigger in-app (web) surveys which will be displayed in your web application as a pop-up.
Can I export my NPS data?
Yes, you can export all your collected NPS responses and customer data while your Retently subscription is active.
Try Retently 10 days for free
Personalize your survey template, import your customers from various services, completely automate the process and start your first NPS campaign right away.
No contracts or obligations. No credit card required to start.