Measure customer satisfaction using Net Promoter Score

What is Net Promoter Score?

Net Promoter Score® surveys ask your customers a single question: How likely are you to recommend our company to a friend or colleague? The response is a score from 0 to 10. Based on it, the respondents are segmented into three categories: Promoters, Passives and Detractors.

An NPS product designed for your business

Simple segmentation

Split your audience into segments, send targeted surveys and visualize the insights in advanced reports.

Customizable templates

Fully customize your survey look and personalize the Open-ended question and Thank You page based on customer segments.

Multiple survey channels

Survey customers by email or trigger in-app surveys in your web application. Mix channels for a higher response rate.

Transactional NPS

Set up and run Transactional NPS campaigns to send surveys every time customers trigger specific events.

Automation scenarios

Create complex NPS automation scenarios. Access and connect to other 1000+ services and products through Zapier.

Native integrations

Integrate with CRM, email, helpdesk, marketing automation and billing services. Build custom integrations using API.

37%

Average response rate

3,360,000

Surveys sent

2,100,000

Customers surveyed

350,000

Closed feedback loops

Integrate with services you use

Connect Retently to your favorite business products and services. Use integrations to import your customers, keep your list synced and export NPS data to other services.

Zapier

A single integration with over 1,000 services.

Intercom

Sync and survey contacts and export NPS data.

Hubspot

Synchronize and survey your subscribers.

Salesforce

Synchronize and survey your leads and customers.

MailChimp

Synchronize and survey your Mailchimp contacts.

Constant Contact

Synchronize and survey your subscriber lists.

Shopify

Synchronize and survey your Shopify customers.

Microsoft Dynamics

Sync and survey your contacts, export NPS data

Slack

Real-time notifications for your NPS score updates.

Campaign Monitor

Sync and survey your Campaign Monitor contacts

AWeber

Synchronize and survey your AWeber contact lists.

GetResponse

Sync and survey your GetResponse contact lists.

Retently is trusted by

What customers are saying

Eric W.

CFO at Weddle and Sons, Inc.

“Fair pricing, easy to integrate with other apps through Zapier, which was a deciding factor for us.”

Justin M.

Product Manager @ Forgood

“Clean design, intuitive to use, and high value. Focuses solely on NPS, which made them the obvious choice for me.”

Mark D

Marketing @ Eat Well Nashville

“The support is outstanding and will often implement suggestions. I feel like my voice and concerns are being heard.”

Sharoon T.

CEO @ Fulfil.IO Inc.

“Retently does exactly what it's supposed to do without clutter, and has helped us improve our product.”

John L.

COO @ Spearmint LOVE

“Super quick on-boarding. Very competitive pricing. Having a NPS process in place is a must for our business.”

Try Retently 7 days for free

Personalize your survey template, import your customers from various services, completely automate the process and start your first NPS campaign right away.

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