Net Promoter Score (NPS®) is a customer satisfaction metric and an alternative to traditional loyalty surveys. The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?”. The customers answer on a scale from 0 to 10 and are further categorized into three segments: Promoters, Passives and Detractors. The score is calculated by subtracting the percentage of Detractors from the percentage of Promoters. Read more about NPS on our blog (2 min read).
What is Net Promoter Score?
Measure customer satisfaction using Net Promoter Score
Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn and turn detractors into promoters.
Retently offers you a powerful dashboard, designed to help you easily follow customer satisfaction trends and identify potential customer experience issues.
Closed Loop Feedback
Improve your customer lifetime value - analyze and close the feedback loop by engaging with your clients and resolving the reported issues.
Send personalized customer satisfaction surveys and customize follow-up messages to easily gather the most useful and valuable customer feedback.
Create a localized survey experience for your customers. Let them answer your Net Promoter satisfaction surveys in their native language.
How does Retently Sentiment work?
Retently will send your customers a single question satisfaction survey. They’ll give your business a score and provide additional feedback. Your Net Promoter Score will be calculated based on the survey responses.
Customize your customer satisfaction survey
Easily customize your NPS survey email with your logo, images, fonts, and colors so that it matches your brand's identity. Send the survey in your native language.
Import customers' data
Add your customers manually, upload a CSV file or import them via one of our integrations with various CRM, email marketing, helpdesk, marketing automation and billing products.
Measure customer satisfaction
Send the survey to all or a few customers right away. Update the automation settings to match your business requirements.
Close the feedback loop
Consider customers’ feedback seriously and differentiate your business from competitors. Turn your Promoters into brand advocates and delight your Passives and Detractors.
Turn promoters into brand advocates
Turn your promoters into brand advocates, generate word-of-mouth referrals and fuel your business growth without spending as much on traditional advertising or inbound marketing.
Why has Code Kingdom chosen Retently?
“Retently was incredibly simple and intuitive to use, easy to set up. I've used other Net Promoter services and to be honest they have not quite have the same kind of polish or intuitive way of navigate in them.”
Ross Targett, Co-Founder @ Code Kingdoms
Connect Retently to your favorite business products and services.
Visit our Integrations page for more details and usage scenarios.
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Import, automatically synchronize and survey your Hubspot leads and customers.
Get real-time notifications for your NPS score updates and conversations with customers.
A single integration to over 500 services. Integrate with your CRM, marketing or helpdesk.