What is Net Promoter Score?
Net Promoter Score® surveys ask your customers a single question: How likely are you to recommend our company to a friend or colleague? The response is a score from 0 to 10. Based on it, the respondents are segmented into three categories: Promoters, Passives and Detractors.
An NPS product designed for your business
Simple segmentation
Split your audience into segments, send targeted surveys and visualize the insights in advanced reports.
Customizable templates
Fully customize your survey look and personalize the Open-ended question and Thank You page based on customer segments.
Multiple survey channels
Survey customers by email or trigger in-app surveys in your web application. Mix channels for a higher response rate.
Transactional NPS
Set up and run Transactional NPS campaigns to send surveys every time customers trigger specific events.
Automation scenarios
Create complex NPS automation scenarios. Access and connect to other 1000+ services and products through Zapier.
Native integrations
Integrate with CRM, email, helpdesk, marketing automation and billing services. Build custom integrations using API.
37%
Average response rate
5,040,000
Surveys sent
3,150,000
Customers surveyed
525,000
Closed feedback loops
Integrate with services you use
Connect Retently to your favorite business products and services. Use integrations to import your customers, keep your list synced and export NPS data to other services.
Zapier
A single integration with over 1,000 services.
Intercom
Sync and survey contacts and export NPS data.
Hubspot
Synchronize and survey your subscribers.
Salesforce
Synchronize and survey your leads and customers.
MailChimp
Synchronize and survey your Mailchimp contacts.
Constant Contact
Synchronize and survey your subscriber lists.
Shopify
Synchronize and survey your Shopify customers.
Microsoft Dynamics
Sync and survey your contacts, export NPS data
Slack
Real-time notifications for your NPS score updates.
Campaign Monitor
Sync and survey your Campaign Monitor contacts
AWeber
Synchronize and survey your AWeber contact lists.
GetResponse
Sync and survey your GetResponse contact lists.
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Personalize your survey template, import your customers from various services, completely automate the process and start your first NPS campaign right away.
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