Measure and Improve Customer Satisfaction

Send the single question Net Promoter Score® survey to your clients and start collecting, analyzing and acting on the invaluable customer feedback

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What is Net Promoter Score?

Net Promoter Score® surveys ask your customers a single question: How likely are you to recommend our company to a friend or colleague? The response is a score from 0 to 10. Based on it, the respondents are segmented into three categories: Promoters, Passives and Detractors.

whatisnps

An NPS product designed for your business

Simplesegmentation

Simple segmentation

Split your audience into segments, send targeted surveys and visualize the insights in advanced reports.

Customizabletemplates

Customizable templates

Fully customize your survey look and personalize the Open-ended question and Thank You page based on customer segments.

Multiplesurveychannels

Multiple survey channels

Survey customers by email or trigger in-app surveys in your web application. Mix channels for a higher response rate.

TransactionalNPS

Transactional NPS

Set up and run Transactional NPS campaigns to send surveys every time customers trigger specific events.

Automationscenarios

Automation scenarios

Create complex NPS automation scenarios. Access and connect to other 1000+ services and products through Zapier.

NativeintegrationsandAPI

Native integrations

Integrate with CRM, email, helpdesk, marketing automation and billing services. Build custom integrations using API.

37%

Average response rate

3,360,000

Surveys sent

2,100,000

Customers surveyed

350,000

Closed feedback loops

Integrate with services you use

Connect Retently to your favorite business products and services. Use integrations to import your customers, keep your list synced and export NPS data to other services.

Zapier

Zapier

A single integration with over 1,000 services.

Intercom

Intercom

Sync and survey contacts and export NPS data.

Hubspot

Hubspot

Synchronize and survey your subscribers.

Salesforce

Salesforce

Synchronize and survey your leads and customers.

MailChimp

MailChimp

Synchronize and survey your Mailchimp contacts.

Constant Contact

Constant Contact

Synchronize and survey your subscriber lists.

Shopify

Shopify

Synchronize and survey your Shopify customers.

Microsoft Dynamics

Microsoft Dynamics

Sync and survey your contacts, export NPS data

Slack

Slack

Real-time notifications for your NPS score updates.

Campaign Monitor

Campaign Monitor

Sync and survey your Campaign Monitor contacts

AWeber

AWeber

Synchronize and survey your AWeber contact lists.

GetResponse

GetResponse

Sync and survey your GetResponse contact lists.

Retently is trusted by

pepsico GlaxoSmithKline Qantas
Saudia Zendesk Mailtrack

What customers are saying

Read more Retently reviews on Capterra

Try Retently 7 days for free

Personalize your survey template, import your customers from various services, completely automate the process and start your first NPS campaign right away.

No contracts or obligations. No credit card required to start.