Calculate your NPS
Enter your data
What is NPS
Net Promoter Score (NPS®) is a customer satisfaction metric that measures likelihood of recommendation. It asks customers "How likely are you to recommend our product or service to a friend?" on a scale of 0 to 10.
Net Promoter Score Calculation
NPS groups customers into three segments: Promoters (9-10), Passives (7-8) and Detractors (0-6). Your NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
What is a good Net Promoter Score
A good NPS score depends on your industry. After your Net Promoter Score calculation, benchmark your NPS to industry standards and measure trends over time. Read our blog post “What is a Good Net Promoter Score to Have?” for more.
Check your company's NPS score
Personalize your survey template, import your customers from various services, completely automate the process and start your first Net Promoter campaign right away.
No contracts or obligations. No credit card required to start.