Redefine Customer Experience for Healthcare
Measure patient satisfaction, build trust and increase loyalty.
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Here’s how different teams use Retently to power their work
Customer Experience
Automate multi-channel NPS and CSAT survey campaigns. Understand the key drivers impacting CX while ensuring compliance with HIPAA regulations. Identify the most satisfied patients, and enroll them into advocacy programs.
Marketing
Use survey results to improve marketing programs, optimize advertising campaigns and reduce customer acquisition costs.
Customer Support
Help frontline teams stay engaged and empower them to deliver great customer experiences. Analyze customer satisfaction after support interactions. Build support agent scorecards and track CSAT trends.
Analyze Collected Feedback
Automatically categorize text feedback by topic and sentiment using machine learning.
Segment the CX data by product, customer demographics, behaviors, geography, and other relevant attributes.
Easily understand what matters most to your customers and what you can do about it.
Deeply Integrated With Your Stack
Data shouldn’t be siloed. Retently is designed to work seamlessly with your CRM, BI, marketing automation, and help desk platforms.
Case Study
Lively Streamlines HSA Management with Retently CX
(customer study coming soon)Let’s talk CX
Join other healthcare organizations that are using Retently to transform their Customer Experience and drive growth.
