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Analyze Trends in Customer Satisfaction

Transform customer feedback into actionable insights and seamlessly integrate it with your CRM to drive satisfaction and growth.

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Analyze Trends in Customer Satisfaction

Here’s how different teams use Retently to power their work

Customer Success

Customer Success

Collect valuable data - NPS, CSAT, and CES feedback - across all channels. Analyze sentiment, easily spot trends, and understand the key drivers impacting CX.

Marketing

Marketing

Track changes in customer satisfaction over time and use the insights to refine marketing strategies and messaging.

Customer Support

Customer Support

Help frontline teams stay engaged and empower them to deliver great customer experiences. Analyze customer satisfaction after support interactions.

Personalize and Automate Survey Campaigns

Personalize and Automate Survey Campaigns

Send branded and personalized surveys on a schedule or triggered by external events.

Get valuable insights by automatically asking relevant questions.

Analyze Collected Feedback

Easily segment and analyze your customer feedback by leveraging a variety of data points.

Gain actionable insights and make data-informed decisions.

Close the Feedback Loop

Close the Feedback Loop

Send personalized auto-replies based on the received feedback.

Follow up with unsatisfied customers to learn more about the challenges they’re facing.

Miss no feedback with immediate Slack and email notifications.

Deeply Integrated With Your Stack

Your valuable data should not be siloed but flow freely across different systems.

Retently is designed to integrate seamlessly with your CRM, BI, marketing automation, and help desk platforms.

All of your data is easily accessible and can be used to gain precious insights and improve your business operations.

Deeply Integrated With Your Stack
ArcBest Leverages Retently CX to Understand Customer Preferences and Drive Growth

ArcBest Leverages Retently CX to Understand Customer Preferences and Drive Growth

(customer study coming soon)

Let’s talk CX

Join other logistics and transport companies that are using Retently to transform their Customer Experience and drive growth.

Let’s talk CX