Blog on Net Promoter Score (NPS) and Customer Success

Do It Yourself Net Promoter Score: Is it Worth It?

One of the biggest strengths of Net Promoter Score® is its...

by Alex November 7, 2018 7 min read

Do It Yourself Net Promoter Score: Is it Worth It?

What is a Good Net Promoter Score? (Latest 2018 NPS Benchmark)

What is a Good Net Promoter Score? (Latest 2018 NPS Benchmark)

by Grigore October 25, 2018 8 min read

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

by Tim October 19, 2018 7 min read

How to Create Your Customer Journey Map and Optimize the Touchpoints

How to Create Your Customer Journey Map and Optimize the Touchpoints

by Tim October 2, 2018 8 min read

19 Great Customer Service Tips To Improve Your Customer Satisfaction

19 Great Customer Service Tips To Improve Your Customer Satisfaction

by Tim September 27, 2018 18 min read

The Reasons Behind Apple’s Customer Loyalty and High NPS

The Reasons Behind Apple’s Customer Loyalty and High NPS

by Tim September 18, 2018 10 min read

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

by Grigore September 13, 2018 4 min read

A Guide to Customer Satisfaction Metrics - NPS vs CSAT and CES

A Guide to Customer Satisfaction Metrics - NPS vs CSAT and CES

by Tim September 12, 2018 11 min read

The Difference Between Transactional and Relationship NPS (Updated)

The Difference Between Transactional and Relationship NPS (Updated)

by Alex September 10, 2018 5 min read