Blog on Net Promoter Score (NPS) and Customer Success

5 Actionable Strategies To Drive More Sales Using Net Promoter Score

While NPS® can be an excellent loyalty and customer satisfaction metric,...

by Alex February 13, 2019 5 min read

5 Actionable Strategies To Drive More Sales Using Net Promoter Score

9 Practical Tips for an Effective NPS Data Analysis and Reporting

9 Practical Tips for an Effective NPS Data Analysis and Reporting

by Alex January 14, 2019 7 min read

8 Unique Retently Features - Things That Only This NPS Service Can Do

8 Unique Retently Features - Things That Only This NPS Service Can Do

by Grigore December 20, 2018 5 min read

What is Customer Effort Score (CES) & How to Measure It?

What is Customer Effort Score (CES) & How to Measure It?

by Tim December 6, 2018 7 min read

6 Examples of Advocacy Marketing Strategies Used by Top Companies

6 Examples of Advocacy Marketing Strategies Used by Top Companies

by Tim November 21, 2018 7 min read

Do It Yourself Net Promoter Score: Is It Worth It?

Do It Yourself Net Promoter Score: Is It Worth It?

by Alex November 7, 2018 7 min read

What is a Good Net Promoter Score? (Latest 2018 NPS Benchmark)

What is a Good Net Promoter Score? (Latest 2018 NPS Benchmark)

by Grigore October 25, 2018 8 min read

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

by Tim October 12, 2018 7 min read

How to Create Your Customer Journey Map and Optimize the Touchpoints

How to Create Your Customer Journey Map and Optimize the Touchpoints

by Tim October 2, 2018 8 min read