Blog on Net Promoter Score (NPS) and Customer Success

6 Examples of Advocacy Marketing Strategies Used by Top Companies

Do you know how many customers talk about your brand to...

by Tim November 21, 2018 7 min read

6 Examples of Advocacy Marketing Strategies Used by Top Companies

Do It Yourself Net Promoter Score: Is it Worth It?

Do It Yourself Net Promoter Score: Is it Worth It?

by Alex November 7, 2018 7 min read

What is a Good Net Promoter Score? (Latest 2018 NPS Benchmark)

What is a Good Net Promoter Score? (Latest 2018 NPS Benchmark)

by Grigore October 25, 2018 8 min read

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

by Tim October 19, 2018 7 min read

How to Create Your Customer Journey Map and Optimize the Touchpoints

How to Create Your Customer Journey Map and Optimize the Touchpoints

by Tim October 2, 2018 8 min read

19 Great Customer Service Tips To Improve Your Customer Satisfaction

19 Great Customer Service Tips To Improve Your Customer Satisfaction

by Tim September 27, 2018 18 min read

The Reasons Behind Apple’s Customer Loyalty and High NPS

The Reasons Behind Apple’s Customer Loyalty and High NPS

by Tim September 18, 2018 10 min read

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

by Grigore September 13, 2018 4 min read

A Guide to Customer Satisfaction Metrics - NPS vs CSAT and CES

A Guide to Customer Satisfaction Metrics - NPS vs CSAT and CES

by Tim September 12, 2018 11 min read