Blog on Net Promoter Score (NPS) and Customer Success

How to Create Your Customer Journey Map and Optimize the Touchpoints

Research from Vision Critical shows that the total annual cost of unhappy...

by Tim October 2, 2018 8 min read

How to Create Your Customer Journey Map and Optimize the Touchpoints

19 Great Customer Service Tips To Improve Your Customer Satisfaction

19 Great Customer Service Tips To Improve Your Customer Satisfaction

by Tim September 27, 2018 18 min read

The Reasons Behind Apple’s Customer Loyalty and High NPS

The Reasons Behind Apple’s Customer Loyalty and High NPS

by Tim September 18, 2018 10 min read

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

by Grigore September 13, 2018 4 min read

A Guide to Customer Satisfaction Metrics - NPS vs CSAT and CES

A Guide to Customer Satisfaction Metrics - NPS vs CSAT and CES

by Tim September 12, 2018 11 min read

The Difference Between Transactional and Relationship NPS (Updated)

The Difference Between Transactional and Relationship NPS (Updated)

by Alex September 10, 2018 5 min read

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

by Alex August 22, 2018 8 min read

5 Examples of Excellent Customer Service (And What You Can Learn)

5 Examples of Excellent Customer Service (And What You Can Learn)

by Tim August 16, 2018 7 min read

Voice of the Customer - Gain Valuable Insights From Customer Feedback

Voice of the Customer - Gain Valuable Insights From Customer Feedback

by Tim August 9, 2018 7 min read