Which Type of Business Does Each Service Work Best for?
Retently is a better Wootric alternative for businesses of all sizes that are looking to focus solely on NPS, and also save time and effort with a great array of automation options.
Retently 
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SaaS and eCommerce Businesses
Small and big brands that provide online services and need a smooth way to collect and handle customer feedback.
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SMBs
Everything from a small consulting firm and pizza restaurants to any other medium-sized businesses that want to measure customer satisfaction.
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Mid-Market Companies
Businesses that work in retail, shipping, leasing, and other industries where an automated way of tracking customer satisfaction is paramount.
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Enterprises
Big businesses that need an automated process to handle customer feedback and brand advocates.
Wootric
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SaaS and eCommerce Businesses
Companies with an online business model that need a way to keep track of customer sentiment.
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SMBs
Small-to-medium-sized businesses (like bars and restaurants) with smaller teams dedicated to tracking customer satisfaction and feedback with surveys.
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Mid-Market Companies
Marketing agencies, banks, wholesalers, and other businesses that need to save time on gathering and analyzing customer satisfaction and feedback.
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Enterprises
Large businesses that are looking to use other survey types alongside or beside NPS to monitor customer satisfaction.
Wootric & Retently - Subscriptions Comparison
Wootric and Retently offer relatively similar features, but Retently’s features are more NPS-oriented.
Features
Retently
Wootric
Retently
Wootric
Monthly surveys
10,000
(Custom for Enterprise Plan) No built-in solution
(Up to 25,000 users)
(Custom for Enterprise Plan) No built-in solution
(Up to 25,000 users)
Responses
Unlimited
Unlimited
NPS Campaigns
10
No such feature
Team Members
10
5
Survey Channels
Email, In-App, Intercom
Email, In-App, SMS, App, Intercom
Campaign Types
Regular, Transactional
Regular, Transactional
Features
Retently
Retently
Monthly surveys
10,000
(Custom for Enterprise Plan)
(Custom for Enterprise Plan)
Responses
Unlimited
NPS Campaigns
10
Team Members
10
Survey Channels
Email, In-App, Intercom
Campaign Types
Regular, Transactional
Features
Wootric
Wootric
Monthly surveys
No built-in solution
(Up to 25,000 users)
(Up to 25,000 users)
Responses
Unlimited
NPS Campaigns
No such feature
Team Members
5
Survey Channels
Email, In-App, SMS, App, Intercom
Campaign Types
Regular, Transactional
Retently Unique Features
Our platform specializes in NPS campaigns. See what exclusive features you get to enjoy by choosing Retently over Wootric.
Product UI & UX
Retently features a visually-pleasing UI that ensures running NPS surveys and campaigns doesn’t feel like a chore. Most of our own Promoters have told us, on multiple occasions, how much they love the clean design and the streamlined user experience.
Highly Customizable Survey Templates
Unlike Wootric, you can edit how your surveys look and read - from the background image and company logo to the font family, style, and colors. You can also add extra texts or links, and even customize the question(s) as you wish.
NPS Campaigns
With Wootric, you can only set up the surveys and send them out. Retently, on the other hand, lets you set up NPS campaigns (Regular + Transactional) where you can assign a set of surveys to a specific customer segment or customer lifecycle stage. Each campaign comes with its own options for:
Multi-Language Setup
With Wootric, you need to either use a Javascript SDK to add a custom language setting, or use the Survey Language selector that only supports 25 languages. With Retently, you can fully customize your survey texts and translate them in any language you want.
Workflows & Automation Scenarios
Here’s just one example: Retently lets you automatically follow up and start a conversation with people who don’t leave feedback - and it only takes a few clicks with our Workflow system that is integrated in our NPS campaigns. Hundreds of other Workflows and Automation scenarios are possible thanks to our integrations.
Default and Custom Data Properties
Sync and access the data related to your respondents - name, company, region (just to name a few examples). You can also create your own custom properties for your respondents, use the properties for advanced audience segmentation, and sync all that information between integrations, databases or data warehouses.
Full Data Segmentation and Export
With Retently, you can easily segment your audience with any of our plans. Wootric requires you to get the Premium plan to enjoy that feature. Exporting data (like users and responses) also isn’t a premium feature with Retently - everyone can use it.
No Survey Branding
Unlike competitors, we removed all branding from our surveys to make sure they only resemble your own brand.
24/7 Customer Support
If you ever need any help or have a question for us, we’re right there for you - our support team works round-the-clock to offer you the best experience.
Measure your company's NPS
Personalize your survey template, import your customers from various services and start your first Net Promoter campaign right away.
No contracts or obligations. No credit card required to start.
Retently UI
Retently features a slick, easy-to-use, and highly intuitive UI. It’s actually one of the only Wootric alternatives on the market to have such a visually-pleasing interface.
- All the data and information you need is in one place.
- Data visualization that’s easy to follow and understand.
- Self-explanatory menus - no time wasted on wondering where they’ll take you.
- Pretty much no onboarding needed (not even for new, unfamiliar users).
Wootric UI
Wootric’s UI is pretty good, and it features an easy onboarding process too. Although it’s quite intuitive, getting used to it might take a while. Plus, the aesthetics are a bit bland, and can become tiresome.
- The UI is relatively intuitive, and setting up NPS surveys isn’t too hard.
- The design isn’t too appealing, and onboarding might be necessary (especially for new users).
- The NPS score Dashboard is separate from the standard UI. In order to access it, you will have to click on the “Dashboard” button, which will open a new tab where you can visualize the NPS score.
- The Dashboard data can be a bit confusing and difficult to sort.
Wootric & Retently - Pricing Plans Comparison
Retently offers competitive pricing plans, so you don’t need to worry about extra costs. And while Wootric offers a Free plan, it’s essentially the trial version of the service since you can only use it with one product.
Retently
Monthly Billing
Basic
$39/month
Growth
$99/month
Premium
$199/month
Enterprise
Custom
Retently
Monthly Billing
Basic
$39/month
Growth
$99/month
Premium
$199/month
Enterprise
Custom
Wootric
Monthly Billing
Free
$0/month
Essential
$99/month
Pro
$249/month
Enterprise
Custom
Wootric
Monthly Billing
Free
$0/month
Essential
$99/month
Pro
$249/month
Enterprise
Custom
Wootric vs. Retently -
The Bottom Line
Overall, you’re better off with Retently if you’re looking for a highly automated, deeply customizable NPS/CSAT solution with rich segmentation, broad integrations, and 24/7 support.
Start your free 7-day trial
Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.
