Wootric Alternative - Retently

See how Retently compares against Wootric and which NPS service is better for your business.

If you’re looking for Wootric alternatives, consider Retently. Check out how it can offer you better Customer Experience management, and what benefits you can enjoy by choosing Retently over Wootric.

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Which Type of Business Does Each Service Work Best for?

Retently is a better Wootric alternative for businesses of all sizes that are looking to focus solely on NPS, and also save time and effort with a great array of automation options.

Wootric & Retently - Subscriptions Comparison

Wootric and Retently offer relatively similar features, but Retently’s features are more NPS-oriented.

Features

Retently logo

Wootric logo

Monthly surveys

10,000
(Custom for Enterprise Plan)

No built-in solution
(Up to 25,000 users)

Responses

Unlimited

Unlimited

NPS Campaigns

10

No such feature

Team Members

10

5

Survey Channels

Email, In-App, Intercom

Email, In-App, SMS, App, Intercom

Campaign Types

Regular, Transactional

Regular, Transactional

Features

Retently logo

Monthly surveys

10,000
(Custom for Enterprise Plan)

Responses

Unlimited

NPS Campaigns

10

Team Members

10

Survey Channels

Email, In-App, Intercom

Campaign Types

Regular, Transactional

Features

Wootric logo

Monthly surveys

No built-in solution
(Up to 25,000 users)

Responses

Unlimited

NPS Campaigns

No such feature

Team Members

5

Survey Channels

Email, In-App, SMS, App, Intercom

Campaign Types

Regular, Transactional

Retently Unique Features

Our platform specializes in NPS campaigns. See what exclusive features you get to enjoy by choosing Retently over Wootric.

Product UI & UX

Product UI & UX

Retently features a visually-pleasing UI that ensures running NPS surveys and campaigns doesn’t feel like a chore. Most of our own Promoters have told us, on multiple occasions, how much they love the clean design and the streamlined user experience.

Highly Customizable Survey Templates

Highly Customizable Survey Templates

Unlike Wootric, you can edit how your surveys look and read - from the background image and company logo to the font family, style, and colors. You can also add extra texts or links, and even customize the question(s) as you wish.

NPS Campaigns

NPS Campaigns

With Wootric, you can only set up the surveys and send them out. Retently, on the other hand, lets you set up NPS campaigns (Regular + Transactional) where you can assign a set of surveys to a specific customer segment or customer lifecycle stage. Each campaign comes with its own options for:

  • Audience
  • Scheduling
  • Workflows
  • Survey Template
  • Notifications
  • Auto-responders
Multi-Language Setup

Multi-Language Setup

With Wootric, you need to either use a Javascript SDK to add a custom language setting, or use the Survey Language selector that only supports 25 languages. With Retently, you can fully customize your survey texts and translate them in any language you want.

Workflows & Automation Scenarios

Workflows & Automation Scenarios

Here’s just one example: Retently lets you automatically follow up and start a conversation with people who don’t leave feedback - and it only takes a few clicks with our Workflow system that is integrated in our NPS campaigns. Hundreds of other Workflows and Automation scenarios are possible thanks to our integrations.

Default and Custom Data Properties

Default and Custom Data Properties

Sync and access the data related to your respondents - name, company, region (just to name a few examples). You can also create your own custom properties for your respondents, use the properties for advanced audience segmentation, and sync all that information between integrations, databases or data warehouses.

Full Data Segmentation and Export

Full Data Segmentation and Export

With Retently, you can easily segment your audience with any of our plans. Wootric requires you to get the Premium plan to enjoy that feature. Exporting data (like users and responses) also isn’t a premium feature with Retently - everyone can use it.

No Survey Branding

No Survey Branding

Unlike competitors, we removed all branding from our surveys to make sure they only resemble your own brand.

24/7 Customer Support

24/7 Customer Support

If you ever need any help or have a question for us, we’re right there for you - our support team works round-the-clock to offer you the best experience.

BOOST CUSTOMER SATISFACTION

Try Retently 10 Days for Free

Retently UI

Retently features a slick, easy-to-use, and highly intuitive UI. It’s actually one of the only Wootric alternatives on the market to have such a visually-pleasing interface.

  • All the data and information you need is in one place.
  • Data visualization that’s easy to follow and understand.
  • Self-explanatory menus - no time wasted on wondering where they’ll take you.
  • Pretty much no onboarding needed (not even for new, unfamiliar users).

Wootric UI

Wootric’s UI is pretty good, and it features an easy onboarding process too. Although it’s quite intuitive, getting used to it might take a while. Plus, the aesthetics are a bit bland, and can become tiresome.

  • The UI is relatively intuitive, and setting up NPS surveys isn’t too hard.
  • The design isn’t too appealing, and onboarding might be necessary (especially for new users).
  • The NPS score Dashboard is separate from the standard UI. In order to access it, you will have to click on the “Dashboard” button, which will open a new tab where you can visualize the NPS score.
  • The Dashboard data can be a bit confusing and difficult to sort.
Wootric UI

Wootric & Retently - Integrations Comparison

Besides the standard integrations most NPS services have, you get to enjoy more possible automation scenarios, due to extra Zapier integration capabilities with Retently.

Retently Zapier Triggers

NPS score updated

New survey response
(can filter by score)

Customer unsubscribed from surveys

Send transactional survey

Wootric Zapier Triggers

New survey response
Promoter response
Detractor response

Retently Zapier Actions

Create or update customer

Tag a survey response

Unsubscribe customer from surveys

Wootric Zapier Actions

Create end user

Wootric & Retently - Pricing Plans Comparison

Retently offers competitive pricing plans, so you don’t need to worry about extra costs. And while Wootric offers a Free plan, it’s essentially the trial version of the service since you can only use it with one product.

Retently logo Monthly Billing

Basic

$39/month

Growth

$99/month

Premium

$199/month

Enterprise

Custom

Wootric UI Monthly Billing

Free

$0/month

Essential

$99/month

Pro

$249/month

Enterprise

Custom

Read More Reviews about Wootric Alternatives and Retently

See what other people are saying online about Wootric and Retently, and why many of them prefer using Retently to achieve their NPS business goals.

Reviews
The bottom line

Wootric vs. Retently - The Bottom Line

Overall, you’re better off with Retently if you’re looking for an actionable, data-rich, and easy-to-use NPS solution that has features specifically built to help you monitor and drive customer loyalty.

Wootric is suitable if you want to run multiple types of surveys (NPS, CSAT, CES) at the cost of not having a specialized platform.

Try Retently for Free

10-Day Trial - No Credit Card Details Needed & No Contract Obligations

Check Out Other Retently Comparisons

Looking for more than just a Wootric alternative? See how Retently compares to other survey software: