Redefine Customer Experience for Telecom and Media

Leverage data, automation, and analytics to deliver seamless experiences that drive retention.

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Redefine Customer Experience for Telecom and Media
Symbio
The Canberra Times
Daily Hive
Daily Dot
The Logic

Here’s how different teams use Retently to power their work

Customer Experience

Customer Experience

Automate multi-channel NPS, CSAT, and CES survey campaigns. Understand the key drivers impacting CX. Identify the most satisfied customers, and convert them into brand advocates.

Customer Support

Customer Support

Help frontline teams stay engaged and empower them to deliver great customer experiences. Analyze customer satisfaction after support interactions. Build support agent scorecards and track CSAT trends.

Marketing

Marketing

Use survey results to better understand your target audience, improve marketing programs, optimize advertising campaigns and reduce customer acquisition costs.

Personalize and Automate Survey Campaigns

Personalize and Automate Survey Campaigns

Send branded and personalized surveys on a schedule or triggered by external events.

Get valuable insights by automatically asking relevant questions.

Analyze Collected Feedback

Automatically categorize text feedback by topic and sentiment using machine learning.

Segment the CX data by product, customer demographics, behaviors, geography, and other relevant attributes.

Easily understand what matters most to your customers and what you can do about it.

Close the Feedback Loop

Close the Feedback Loop

Send personalized auto-replies based on the received feedback.

Follow up with unsatisfied customers to learn more about the challenges they’re facing.

Miss no feedback with immediate Slack and email notifications.

Deeply Integrated With Your Stack

Data shouldn’t be siloed. Retently is designed to work seamlessly with your CRM, BI, marketing automation, and help desk platforms.

Deeply Integrated With Your Stack
Symbio Leverages Retently CX to Stay Ahead in a Competitive Market

Symbio Leverages Retently CX to Stay Ahead in a Competitive Market

(customer study coming soon)

Let’s talk CX

Join other telecom and media companies that are using Retently to transform their Customer Experience and drive growth.

Let’s talk CX