Redefine Customer Experience for Telecom and Media
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Here’s how different teams use Retently to power their work
Automate multi-channel NPS, CSAT, and CES survey campaigns. Understand the key drivers impacting CX. Identify the most satisfied customers, and convert them into brand advocates.
Help frontline teams stay engaged and empower them to deliver great customer experiences. Analyze customer satisfaction after support interactions. Build support agent scorecards and track CSAT trends.
Use survey results to better understand your target audience, improve marketing programs, optimize advertising campaigns and reduce customer acquisition costs.
Personalize and Automate Survey Campaigns
Send branded and personalized surveys on a schedule or triggered by external events.
Get valuable insights by automatically asking relevant questions.
Analyze Collected Feedback
Automatically categorize text feedback by topic and sentiment using machine learning.
Segment the CX data by product, customer demographics, behaviors, geography, and other relevant attributes.
Easily understand what matters most to your customers and what you can do about it.
Close the Feedback Loop
Send personalized auto-replies based on the received feedback.
Follow up with unsatisfied customers to learn more about the challenges they’re facing.
Miss no feedback with immediate Slack and email notifications.
Deeply Integrated With Your Stack
Data shouldn’t be siloed. Retently is designed to work seamlessly with your CRM, BI, marketing automation, and help desk platforms.