Gorgias customer satisfaction surveys

Send transactional surveys triggered by Gorgias events, and collect and analyze customer feedback in Retently.

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Gorgias customer satisfaction surveys

Track and improve customer satisfaction

Use Retently to get a constant pulse on your customer satisfaction and gain an accurate understanding of how your company, product, or service is perceived.

Uncover areas that require improvements or strengths that put you ahead of your competition.

Send surveys triggered by Gorgias events

Add a Retently webhook link in a Gorgias trigger or Automatically send transactional email surveys to contacts when a new ticket is created, updated, or closed. You can survey contacts when their ticket is marked as closed or when their properties are changed.

Adjust the survey schedule to sample your audience, delay, or throttle surveys to avoid over-surveying customers.

Send automated, personalized surveys

Send customized and highly personalized email surveys to your Gorgias contacts.

Automatically follow-up or send reminder surveys to the ones who did not provide feedback.

Close the feedback loop

Send survey reminders and automatically trigger personalized autoresponders based on the received survey score and feedback.

Follow up with unsatisfied customers to learn more about the challenges they’re facing, or invite Promoters to your referral program.

Integrate code-free, no developers required

Integrate Gorgias and Retently quickly and hassle-free!

The integration setup is code-free and doesn’t require developers. Just add a Retently webhook link as a Gorgias trigger or Automation action.

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Gorgias contacts

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Survey your Gorgias contacts