Quick Summary
SatisMeter is good for B2B SaaS requiring in-app survey capabilities, but it has been largely abandoned with no new features added for the past 5 years since being acquired by ProductBoard. There's a significant risk that ProductBoard might discontinue the product entirely, similar to how Medallia killed Promoter.io or how Qualtrics discontinued Delighted. Consider this carefully before committing to SatisMeter for your long-term survey needs.
Which Type of Business Does Each Service Work Best for?
Both Retently and SatisMeter work well for similar business models, but Retently is a better choice for businesses interested in saving time with automation, more integrations, and a better campaign management.
Retently 
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Ecommerce & B2B SaaS
Retail, subscription-based businesses, and B2B SaaS companies looking for a comprehensive way to manage NPS & CSAT campaigns with advanced automations & reporting.
SatisMeter
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B2B SaaS with In-App Focus
B2B SaaS companies requiring strong in-app survey capabilities for web applications and mobile apps.
SatisMeter & Retently - Features Comparison
Both Retently and SatisMeter offer somewhat similar features, but you get to also survey your customers through Intercom, and save plenty of time with Workflows if you pick Retently.
Features
Retently
SatisMeter
Retently
SatisMeter
Campaigns
✓ Yes
✗ Limited*
Survey Channels
Email, In-App (Web), Intercom
Email, In-App (Web), In-App (Mobile)
Campaign Types
Regular, Transactional
Regular, Transactional
Automations
✓ Yes
✗ No
Team Members
10
Unlimited
Customer Limits
Unlimited
10,000 users**
Monthly Surveys
10,000 sent surveys
1,000 received responses
Features
Retently
Retently
Campaigns
✓ Yes
Survey Channels
Email, In-App (Web), Intercom
Campaign Types
Regular, Transactional
Automations
✓ Yes
Team Members
10
Customer Limits
Unlimited
Monthly Surveys
10,000 sent surveys
Features
SatisMeter
SatisMeter
Campaigns
✗ Limited*
Survey Channels
Email, In-App (Web), In-App (Mobile)
Campaign Types
Regular, Transactional
Automations
✗ No
Team Members
Unlimited
Customer Limits
10,000 users**
Monthly Surveys
1,000 received responses
*While SatisMeter allows you to create campaigns, the options you can tweak and the level of survey management is overall very limited.
**SatisMeter limits to 10,000 active users and charges based on received responses, while Retently has no customer limits and charges based on sent surveys.
Retently Unique Features
Amazing UX/UI
All our Promoters agree that Retently offers a one-of-a-kind UI and UX. We made sure our UI is extremely intuitive, and that you have a very easy time getting the hang of it. While SatisMeter offers decent NPS data visualization with their UI, it feels cumbersome at times.
Excellent Campaign Management
SatisMeter lets you set up NPS campaigns so that you can better track your surveys, however you’re very limited regarding how you can customize them, beside minor targeting options, and language preferences.
Retently, on the other hand, gives you a clear overview for each NPS campaign, lets you decide what type of campaign you want to run (Transactional, Regular, In-App), and an easy way to customize survey templates, audience, schedule, notifications, and workflows.
Time-Saving Automations
SatisMeter lets you enjoy a certain level of automation thanks to their integrations, but you’re a limited in the available options.
With Retently, you can save a lot of time and effort by setting up automation and workflows. For example, you can set up an automation scenario where bounced surveys are automatically unsubscribed, or where a conversation is automatically started with customers who don’t leave feedback or give you a poor score.
Highly Customizable Survey Templates
With SatisMeter, you’re very limited in terms of how much you can customize your in-app and email surveys. You can tweak the background, text, and button colors, change the position on the screen for in-app surveys, and edit your product/service name, but that’s about it. You can’t change the question, edit the open-ended question, or use another font - just to name a few things.
Retently lets you do much more. You can color-code the buttons to make them more intuitive, change their shape, edit the questions (main rating and open-ended questions), subject line, tweak the fonts, and even change the text for the “Not Likely/Very Likely” and “Unsubscribe” sections.
Multi-Language Support
SatisMeter offers decent language support since you can choose from up to 27 languages for your surveys. Retently, however, goes the extra mile and gives you full reign over how you want to customize the language in your surveys. You aren’t limited by any language selectors or predefined translations. Instead, you can fully customize your NPS survey texts and translate them as you need.
No Vendor Survey Branding
When you send surveys with SatisMeter, you’ll always have the little “Powered by SatisMeter” link at the bottom of the survey. The only way to get rid of it is to pay an extra $50/month
With Retently, you don’t need to worry about that. We removed all Retently branding from our surveys, so you can easily make sure they make respondents only think of your brand.
Custom Data Properties
With SatisMeter, you can’t upload CSV files with default or custom properties for your customers. Instead, the service uses an HTML snippet to keep track of users and offer some basic default properties about them (company, position, email, etc.) in your Dashboard.
Retently offers support for CSV files with tons of default and custom data properties, and you can also add customers manually or import them through supported integrations. Plus, you can map default properties with customers imported from integrations.
Full Data Segmentation
SatisMeter doesn’t really offer an easy way to segment your survey audience. When you’re tweaking audience targeting options for your surveys, you can only segment respondents by sign-up date, or the last or first time they saw a survey.
Retently lets you segment your audience by default and custom properties with ease, and you can also use tags for further segmentation. What’s more, when setting up a campaign, you can segment your audience by setting up filters based on tags, custom properties, or custom integration segments.
24/7 Live Support
SatisMeter offers live chat support, but it’s not round-the-clock. You might sometimes have to wait up to a few hours or more to get a reply. With Retently, that’s not a concern since we offer prompt 24/7 live chat support.
Measure your company's NPS
Personalize your survey template, import your customers from various services and start your first Net Promoter campaign right away.
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Retently UI
Retently's UI is very easy to understand and get used to. Pretty much no onboarding is needed (not even for new users), and you have all the information you need in one place.
SatisMeter UI
SatisMeter's UI earns praise for its intuitive layout, simple survey builder, and metric-focused dashboard that speeds onboarding, but reviewers note limited customization, clunky exports, intrusive pop-ups, and no meaningful updates in five years.
SatisMeter vs Retently - Pricing Plans
Retently and SatisMeter pricing is mostly similar, except that SatisMeter charge based on the amount of received feedback, while Retently's billing model is based on the amount of sent surveys.
Retently
Monthly Billing
Basic (no in-app)
$50/month
Pro (in-app)
$299/month
Retently
Monthly Billing
Basic (no in-app)
$50/month
Pro (in-app)
$299/month
SatisMeter
Monthly Billing
Free
$0/month
Growth
$199/month
SatisMeter
Monthly Billing
Free
$0/month
Growth
$199/month
SatisMeter vs. Retently -
The Bottom Line
Retently is a better fit if you want to take advantage of automation scenarios and be able to fully customize your surveys and NPS campaigns.
While SatisMeter works well for B2B SaaS companies needing in-app survey functionality, the platform has seen minimal development since ProductBoard acquired it five years ago. This lack of innovation raises concerns about its long-term viability, especially considering how other survey tools like Promoter.io and Delighted were eventually discontinued by their acquirers.
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Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.
