Quick Summary
SatisMeter is good for B2B SaaS requiring in-app survey capabilities, but it has been largely abandoned with no new features added for the past 5 years since being acquired by ProductBoard. There's a significant risk that ProductBoard might discontinue the product entirely, similar to how Medallia killed Promoter.io or how Qualtrics discontinued Delighted. Consider this carefully before committing to SatisMeter for your long-term survey needs.
Which Type of Business Does Each Service Work Best for?
Both Retently and SatisMeter work well for similar business models, but Retently is a better choice for businesses interested in saving time with automation, more integrations, and a better campaign management.
Retently
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Ecommerce & B2B SaaS
Retail, subscription-based businesses, and B2B SaaS companies looking for a comprehensive way to manage NPS & CSAT campaigns with advanced automations & reporting.
SatisMeter
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B2B SaaS with In-App Focus
B2B SaaS companies requiring strong in-app survey capabilities for web applications and mobile apps.