SatisMeter Alternative - Retently

See how Retently compares against SatisMeter & which NPS software is better for your business.

Looking for a SatisMeter alternative? Read what extra features, integrations, and benefits you get to enjoy if you pick Recently as your NPS survey platform..

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Which Type of Business Does Each Service Work Best for?

Both Retently and SatisMeter work well for similar business models, but Retently is a better choice for businesses interested in saving time with automation, more integrations, and a better NPS campaign management.

Retently logo blue-dot
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SaaS and eCommerce

Retail and subscription-based businesses looking for a decent way to manage NPS campaigns and send branded surveys.

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SMB

Businesses like call centers and consulting firms that want to send highly-customized NPS surveys.

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Mid-Market

Hospitality, leasing, shipping, and any other businesses that need a cost-efficient, feature-rich NPS solution.

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Asknicely logo blue-dot
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SaaS and eCommerce

Online businesses that want to survey customers on their websites, web applications, and mobile applications.

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SMB

Startups that are looking for a simple survey management platform that can help them monitor customer satisfaction.

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Mid-Market

Mid-market businesses looking for a basic platform that lets them quickly survey their client base.

SatisMeter & Retently - Features Comparison

Both Retently and SatisMeter offer somewhat similar features, but you get to also survey your customers through Intercom, and save plenty of time with Workflows if you pick Retently.

Features

Retently logo

Asknicely logo

NPS Campaigns

yes

Limited*

Survey Channels

Email, In-App (Web), Intercom

Email, In-App (Web), In-App (Mobile)

Campaign Types

Regular, Transactional

Regular, Transactional

Workflows

Yes

No

Team Members

15

Unlimited

Monthly Surveys

15,000 (Custom for Enterprise Plan)

50,000**

Features

Retently logo

NPS Campaigns

yes

Survey Channels

Email, In-App (Web), Intercom

Campaign Types

Regular, Transactional

Workflows

Yes

Team Members

15

Monthly Surveys

15,000 (Custom for Enterprise Plan)

Features

SatisMeter logo

NPS Campaigns

Limited*

Survey Channels

Email, In-App (Web), In-App (Mobile)

Campaign Types

Regular, Transactional

Workflows

No

Team Members

Unlimited

Monthly Surveys

50,000**

Retently Unique Features

Amazing UX/UI

Amazing UX/UI

All our Promoters agree that Retently offers a one-of-a-kind UI and UX. We made sure our UI is extremely intuitive, and that you have a very easy time getting the hang of it. While SatisMeter offers decent NPS data visualization with their UI, it feels cumbersome at times.

Excellent NPS Campaign Management

Excellent NPS Campaign Management

SatisMeter lets you set up NPS campaigns so that you can better track your surveys, however you’re very limited regarding how you can customize them, beside minor targeting options, and language preferences.

Retently, on the other hand, gives you a clear overview for each NPS campaign, lets you decide what type of campaign you want to run (Transactional, Regular, In-App), and an easy way to customize survey templates, audience, schedule, notifications, and workflows.

Time-Saving Automations

Time-Saving Automations

SatisMeter lets you enjoy a certain level of automation thanks to their integrations, but you’re a limited in the available options.

With Retently, you can save a lot of time and effort by setting up automation and workflows. For example, you can set up an automation scenario where bounced surveys are automatically unsubscribed, or where a conversation is automatically started with customers who don’t leave feedback or give you a poor score.

Highly Customizable Survey Templates

Highly Customizable Survey Templates

With SatisMeter, you’re very limited in terms of how much you can customize your in-app and email surveys. You can tweak the background, text, and button colors, change the position on the screen for in-app surveys, and edit your product/service name, but that’s about it. You can’t change the question, edit the open-ended question, or use another font - just to name a few things.

Retently lets you do much more. You can color-code the buttons to make them more intuitive, change their shape, edit the questions (main rating and open-ended questions), subject line, tweak the fonts, and even change the text for the “Not Likely/Very Likely” and “Unsubscribe” sections.

Multi-Language Support

Multi-Language Support

SatisMeter offers decent language support since you can choose from up to 27 languages for your surveys. Retently, however, goes the extra mile and gives you full reign over how you want to customize the language in your surveys. You aren’t limited by any language selectors or predefined translations. Instead, you can fully customize your NPS survey texts and translate them as you need.

No Vendor Survey Branding

No Vendor Survey Branding

When you send surveys with SatisMeter, you’ll always have the little “Powered by SatisMeter” link at the bottom of the survey. The only way to get rid of it is to pay an extra $50/month

With Retently, you don’t need to worry about that. We removed all Retently branding from our surveys, so you can easily make sure they make respondents only think of your brand.

Custom Data Properties

Custom Data Properties

With SatisMeter, you can’t upload CSV files with default or custom properties for your customers. Instead, the service uses an HTML snippet to keep track of users and offer some basic default properties about them (company, position, email, etc.) in your Dashboard.

Retently offers support for CSV files with tons of default and custom data properties, and you can also add customers manually or import them through supported integrations. Plus, you can map default properties with customers imported from integrations.

Full Data Segmentation

Full Data Segmentation

SatisMeter doesn’t really offer an easy way to segment your survey audience. When you’re tweaking audience targeting options for your surveys, you can only segment respondents by sign-up date, or the last or first time they saw a survey.

Retently lets you segment your audience by default and custom properties with ease, and you can also use tags for further segmentation. What’s more, when setting up a campaign, you can segment your audience by setting up filters based on tags, custom properties, or custom integration segments.

24/7 Live Support

24/7 Live Support

SatisMeter offers live chat support, but it’s not round-the-clock. You might sometimes have to wait up to a few hours or more to get a reply. With Retently, that’s not a concern since we offer prompt 24/7 live chat support.

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Retently UI

Retently’s UI is very easy to understand and get used to. Pretty much no onboarding is needed (not even for new users), and you have all the information you need in one place:

  • The icons are intuitive, and the tooltips eliminates any potential confusion.
  • You can filter the NPS dashboard by various criteria.
  • You can easily access survey delivery metrics like delivery, bounce, and scoring rates.

SatisMeter UI

SatisMeter features a simple design, but the UX can be poor for some:

  • You get a clear overview of your NPS score, response rate, the number of responses, and the number of Promoters, Passives, and Detractors.
  • NPS campaign management isn’t obvious from the get-go. You have to visit Settings and setup it.
  • The lack of icons makes the overall UI less intuitive. New users might require some training and onboarding.
SatisMeter UI

SatisMeter & Retently - Integrations Comparison

Retently gives you access to more native integrations. Our Zapier integration allows more automation scenarios (3 Triggers and 4 Actions) compared to SatisMeter (just 1 Trigger - New Survey Response).

Retently

Native initegrations

12

Zapier integrations

+1300

Custom Integrations

API

SatisMeter

Native initegrations

6

Zapier integrations

+1300

Custom Integrations

API

Besides the standard integrations, you get to enjoy more possible automation scenarios, due to the extra Zapier integration capabilities with Retently:

Retently Zapier Triggers

NPS score updated (can filter by campaign)

New survey response (can filter by score)

Customer unsubscribed from surveys

Send transactional survey

SatisMeter Zapier Triggers

New survey response

Retently Zapier Actions

Create or update customer

Tag a survey response

Unsubscribe customer from surveys

SatisMeter Zapier Actions

SatisMeter vs Retently - Pricing Plans

Retently and SatisMeter pricing is mostly similar, except that SatisMeter charge based on the amount of received feedback, while Retently’s billing model is based on the amount of sent surveys.

Retently logo Monthly Billing

Basic

$39/month

Growth

$99/month

Premium

$249/month

SatisMeter logo Monthly Billing

Startup

$49/month

Growth

$99/month

Business

$299/month

Read More Reviews about SatisMeter Alternatives and Retently

Check out what other people have to say about Retently and SatisMeter on the Internet:

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The bottom line

SatisMeter vs. Retently - The Bottom Line

Retently is a better fit if you want to take advantage of automation scenarios and be able to fully customize your surveys and NPS campaigns.

SatisMeter is a better option if you really need to send out a very large volume of surveys regularly, or if you need to survey mobile app users.

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Check Out Other Retently Comparisons

See what exclusive perks set Retently apart from other NPS survey software on the market.