SatisMeter Alternative - Retently
See how Retently compares against SatisMeter & which NPS software is better for your business.
Looking for a SatisMeter alternative? Read what extra features, integrations, and benefits you get to enjoy if you pick Recently as your NPS survey platform.
Which Type of Business Does Each Service Work Best for?
Both Retently and SatisMeter work well for similar business models, but Retently is a better choice for businesses interested in saving time with automation, more integrations, and a better NPS campaign management.
Retently 
SaaS and eCommerce
Retail and subscription-based businesses looking for a decent way to manage NPS campaigns and send branded surveys.
SMB
Businesses like call centers and consulting firms that want to send highly-customized NPS surveys.
Mid-Market
Hospitality, leasing, shipping, and any other businesses that need a cost-efficient, feature-rich NPS solution.
SatisMeter
SaaS and eCommerce
Online businesses that want to survey customers on their websites, web applications, and mobile applications.
SMB
Startups that are looking for a simple survey management platform that can help them monitor customer satisfaction.
Mid-Market
Mid-market businesses looking for a basic platform that lets them quickly survey their client base.
SatisMeter & Retently - Features Comparison
Both Retently and SatisMeter offer somewhat similar features, but you get to also survey your customers through Intercom, and save plenty of time with Workflows if you pick Retently.
Features Retently SatisMeter
Retently 
SatisMeter NPS Campaigns yes Limited*
Survey Channels Email, In-App (Web), Intercom Email, In-App (Web), In-App (Mobile)
Campaign Types Regular, Transactional Regular, Transactional
Workflows Yes No
Team Members 10 Unlimited
Monthly Surveys 10,000 (Custom for Enterprise Plan) 50,000**
Features Retently
Retently NPS Campaigns yes
Survey Channels Email, In-App (Web), Intercom
Campaign Types Regular, Transactional
Workflows Yes
Team Members 10
Monthly Surveys 10,000 (Custom for Enterprise Plan)
Features SatisMeter
SatisMeter NPS Campaigns Limited*
Survey Channels Email, In-App (Web), In-App (Mobile)
Campaign Types Regular, Transactional
Workflows No
Team Members Unlimited
Monthly Surveys 50,000**
*While SatisMeter allows you to create NPS campaigns, the options you can tweak and the level of survey management is overall very limited.
**SatisMeter billing model is based on the amount of received feedback, and not surveys sent.
Retently Unique Features
Amazing UX/UI
Amazing UX/UI All our Promoters agree that Retently offers a one-of-a-kind UI and UX. We made sure our UI is extremely intuitive, and that you have a very easy time getting the hang of it. While SatisMeter offers decent NPS data visualization with their UI, it feels cumbersome at times.
Excellent NPS Campaign Management
SatisMeter lets you set up NPS campaigns so that you can better track your surveys, however you’re very limited regarding how you can customize them, beside minor targeting options, and language preferences.
Retently, on the other hand, gives you a clear overview for each NPS campaign, lets you decide what type of campaign you want to run (Transactional, Regular, In-App), and an easy way to customize survey templates, audience, schedule, notifications, and workflows.
Time-Saving Automations
SatisMeter lets you enjoy a certain level of automation thanks to their integrations, but you’re a limited in the available options. With Retently, you can save a lot of time and effort by setting up automation and workflows. For example, you can set up an automation scenario where bounced surveys are automatically unsubscribed, or where a conversation is automatically started with customers who don’t leave feedback or give you a poor score.
Highly Customizable Survey Templates
With SatisMeter, you’re very limited in terms of how much you can customize your in-app and email surveys. You can tweak the background, text, and button colors, change the position on the screen for in-app surveys, and edit your product/service name, but that’s about it. You can’t change the question, edit the open-ended question, or use another font - just to name a few things.
Retently lets you do much more. You can color-code the buttons to make them more intuitive, change their shape, edit the questions (main rating and open-ended questions), subject line, tweak the fonts, and even change the text for the “Not Likely/Very Likely” and “Unsubscribe” sections.
Multi-Language Support
SatisMeter offers decent language support since you can choose from up to 27 languages for your surveys. Retently, however, goes the extra mile and gives you full reign over how you want to customize the language in your surveys. You aren’t limited by any language selectors or predefined translations. Instead, you can fully customize your NPS survey texts and translate them as you need.
No Vendor Survey Branding
When you send surveys with SatisMeter, you’ll always have the little “Powered by SatisMeter” link at the bottom of the survey. The only way to get rid of it is to pay an extra $50/month With Retently, you don’t need to worry about that. We removed all Retently branding from our surveys, so you can easily make sure they make respondents only think of your brand.
Custom Data Properties
With SatisMeter, you can’t upload CSV files with default or custom properties for your customers. Instead, the service uses an HTML snippet to keep track of users and offer some basic default properties about them (company, position, email, etc.) in your Dashboard. Retently offers support for CSV files with tons of default and custom data properties, and you can also add customers manually or import them through supported integrations. Plus, you can map default properties with customers imported from integrations.
Full Data Segmentation
SatisMeter doesn’t really offer an easy way to segment your survey audience. When you’re tweaking audience targeting options for your surveys, you can only segment respondents by sign-up date, or the last or first time they saw a survey. Retently lets you segment your audience by default and custom properties with ease, and you can also use tags for further segmentation. What’s more, when setting up a campaign, you can segment your audience by setting up filters based on tags, custom properties, or custom integration segments.
24/7 Live Support
SatisMeter offers live chat support, but it’s not round-the-clock. You might sometimes have to wait up to a few hours or more to get a reply. With Retently, that’s not a concern since we offer prompt 24/7 live chat support.
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Personalize your survey template, import your customers from various services and start your first Net Promoter campaign right away.
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Retently UI
Retently’s UI is very easy to understand and get used to. Pretty much no onboarding is needed (not even for new users), and you have all the information you need in one place:
- The icons are intuitive, and the tooltips eliminates any potential confusion.
- You can filter the NPS dashboard by various criteria.
- You can easily access survey delivery metrics like delivery, bounce, and scoring rates.
SatisMeter UI
SatisMeter features a simple design, but the UX can be poor for some:
- You get a clear overview of your NPS score, response rate, the number of responses, and the number of Promoters, Passives, and Detractors.
- NPS campaign management isn’t obvious from the get-go. You have to visit Settings and setup it.
- The lack of icons makes the overall UI less intuitive. New users might require some training and onboarding.
SatisMeter & Retently - Integrations Comparison
Retently gives you access to more native integrations. Our Zapier integration allows more automation scenarios (3 Triggers and 4 Actions) compared to SatisMeter (just 1 Trigger - New Survey Response).
Integrations Retently SatisMeter
Retently SatisMeter Native integrations 12 6
Zapier integrations +1300 +1300
Custom integrations API API
Besides the standard integrations, you get to enjoy more possible automation scenarios, due to the extra Zapier integration capabilities with Retently:
Integrations Retently
Retently Native integrations 12
Zapier integrations +1300
Custom integrations API
Integrations SatisMeter
SatisMeter Native integrations 6
Zapier integrations +1300
Custom integrations API
Zapier Triggers Retently SatisMeter
Retently SatisMeter NPS score updated (can filter by campaign)
New survey response (can filter by score) New survey response
Customer unsubscribed from surveys
Send transactional survey
Zapier Triggers Retently
Retently NPS score updated (can filter by campaign)
New survey response (can filter by score)
Customer unsubscribed from surveys
Send transactional survey
Zapier Triggers SatisMeter
SatisMeter New survey response
Zapier Actions Retently SatisMeter
Retently SatisMeter Create or update customer
Tag a survey response
Unsubscribe customer from surveys
Zapier Actions Retently
Retently Create or update customer
Tag a survey response
Unsubscribe customer from surveys
Zapier Actions SatisMeter
SatisMeter SatisMeter vs Retently - Pricing Plans
Retently and SatisMeter pricing is mostly similar, except that SatisMeter charge based on the amount of received feedback, while Retently’s billing model is based on the amount of sent surveys.
Retently Monthly Billing Basic $39/month
Growth $99/month
Premium $199/month
Retently Monthly Billing Basic $39/month
Growth $99/month
Premium $199/month
SatisMeter Monthly Billing Startup $49/month
Growth $99/month
Business $299/month
SatisMeter Monthly Billing Startup $49/month
Growth $99/month
Business $299/month
SatisMeter vs. Retently -
The Bottom Line
Retently is a better fit if you want to take advantage of automation scenarios and be able to fully customize your surveys and NPS campaigns.
SatisMeter is a better option if you really need to send out a very large volume of surveys regularly, or if you need to survey mobile app users.
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