The independent customer feedback platform, since 2015
Retently is an independent customer feedback platform, founded in 2015, that helps Ecommerce brands and B2B companies measure NPS, CSAT and CES across email, SMS, link, website embed, in-app and kiosk surveys, and act on the results inside the tools they already use.
Founded, independent ever since
People on the Retently team
Brands are running surveys with Retently
Surveys sent each month
What Retently does
Retently collects customer feedback on every channel, turns it into metrics and topics, and routes it to the teams who act on it.
Surveys on every channel
Send surveys by email, SMS or link, show them in your web app, embed them directly in a web page, keep a feedback button always on, or run them on a tablet kiosk in stores, clinics or at front desks. Customers answer where they already are.
NPS, CSAT and CES in one place
Run Net Promoter Score®, customer satisfaction and customer effort surveys side by side, with star, emoji and thumbs formats for quick checks. Track each metric per touchpoint.
Topics from open-ended answers
Retently groups written feedback into topics, so you can see what drives promoters and detractors without reading every comment. B2B teams also get scores rolled up per account.
Wired into your stack
Trigger surveys from Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias and 30+ other tools, and send responses back to them.
API, webhooks and MCP server
Send surveys and pull feedback through the REST API and webhooks. The Retently MCP server lets AI clients such as Claude query scores, search feedback and send surveys from your account.
Close the loop
Get notified in Slack or Microsoft Teams when new responses come in, and push feedback into your helpdesk or CRM so the right person follows up while the experience is still fresh.
What makes Retently different
Independent while the category consolidates
Retently has been self-funded since 2015, with no investors or private-equity owners, so product decisions answer to customers. Delighted stopped operating in June 2026, and Wootric and InMoment are now part of Qualtrics. Retently also owns the promoter.io domain, which redirects to retently.com.
Published pricing, monthly or yearly
Plans and prices are on retently.com/pricing. Basic and Pro bill monthly or yearly, and a free trial starts without a sales call. Enterprise and custom contracts are yearly.
Feedback across the whole customer journey
Retently measures post-purchase, post-support and relationship moments in one program. For Ecommerce, surveys trigger from Shopify orders and Gorgias tickets, and results sync to Klaviyo.
Account-level scores for B2B
Retently rolls NPS and CSAT up to the company level, not only the individual respondent. Customer success teams see which accounts are at risk before renewal.
Compare Retently side by side with AskNicely, CustomerGauge, Medallia, Okendo, Zenloop and SatisMeter.
Who uses Retently
More than 1,000 brands are running surveys with Retently, sending around 10 million a month. Most fall into four groups.
Ecommerce brands
Shopify and Shopify Plus direct-to-consumer brands in apparel, home, beauty and health, typically running Klaviyo and Gorgias.
Stories: Everlane, Jones Road Beauty, Epic Gardening, PSD Underwear, Mabel's Labels, Bouclair.
B2B SaaS
Software companies tracking NPS per account across onboarding, adoption and renewal.
Financial services
Financial services and insurance teams measuring client relationships and service moments.
Stories: PensionBee, Splitit, Ruralins.
Property management
Property managers measuring resident and owner satisfaction across the lease lifecycle.
Stories: Colorado Realty, FIG Property Management, BlueSky Property Management.
The team behind Retently
Retently is a remote team of 14 covering product, engineering, customer success and content. The name comes from “retention”, the problem the product was built to solve.
How it started
Retently started in 2015 as a simple way for service teams to hear from customers before they leave. In early 2016 it exhibited at SaaStr and launched instant NPS surveys you could send within seconds of signing up. It has since grown into a multi-metric feedback platform used by Ecommerce and B2B teams worldwide.
We filmed this in early 2016, the year we launched at SaaStr. Same mission, same focus on retention, a decade more of product.
Greg Raileanu
Founder and CEOGreg founded Retently in 2015 and has run it ever since. He sets product direction and writes about customer feedback strategy and CX trends on the Retently blog.
Alex Bitca
Senior Product ManagerAlex leads product at Retently, with a background in product development and customer experience. He writes Retently's product updates, usage tips and how-to guides.
How Retently works
- Step 1
Start a free trial
7 days on B2B plans, 14 days on Ecommerce plans. No sales call needed.
- Step 2
Connect your tools
Link Shopify, your CRM or your helpdesk, or import contacts by CSV or API.
- Step 3
Launch your first survey
Pick a metric and channel, use a ready template, and set when it sends.
- Step 4
Act on the results
Route responses to Slack, your helpdesk or CRM, and track topics and trends in the dashboard.
Every plan
Help center and email support. Emails are usually answered within a few hours.
Pro plans
Live chat with the customer success team. Chat questions are usually answered within minutes.
Enterprise
Onboarding calls, yearly contracts and custom terms.
Key facts about Retently
- Company name
- Retently
- Type
- Customer feedback and customer experience (CX) software, SaaS
- Founded
- 2015
- Founder
- Greg Raileanu (Founder and CEO)
- Offices
- Austin, Texas (US) and Chisinau, Moldova (Europe)
- Ownership
- Independent, self-funded, profitable
- Team size
- 14
- Core offering
- NPS, CSAT and CES surveys with feedback analytics
- Survey channels
- Email, SMS, link, in-app, website embed, feedback button, kiosk, Intercom Messenger
- Pricing
- Basic and Pro plans from $99/month, Enterprise on request
- Contract terms
- Basic and Pro bill monthly or yearly (yearly about 10% cheaper). Enterprise and custom contracts are yearly
- Free trial
- 7 days (B2B), 14 days (Ecommerce)
- Integrations
- Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack and 25+ more, plus Zapier, API and webhooks
- Customers
- 1,000+ brands across Ecommerce, B2B SaaS, financial services and property management
- Survey volume
- About 10 million surveys sent per month
- Notable customers
- Everlane, Epic Gardening, Jones Road Beauty, PensionBee, Zyte
- Compared with
- AskNicely, CustomerGauge, Medallia, Okendo, Zenloop, SatisMeter
- Last updated
- September 2026
Where to find details
Retently elsewhere
Contact us
The contact form is the quickest way to reach us. We usually reply within a few hours. Already a customer? Use live chat inside the app or the help center for the fastest answer.
North America
1606 Headway Cir STE 9078Austin, TX 78754United StatesPhone: +1 650 396 9091Europe
72 Mihai Eminescu st, of 206Chisinau, MD-2012R. MoldovaPhone: +373 22 456565