On the path to creating a sustainable Net Promoter Score framework

Retently started its journey in early 2015, when a group of successful entrepreneurs from the data science, customer success and telecom industries came together to build a framework that would change the way companies measure and improve their customer satisfaction.

Located in Palo Alto, California and Chisinau, Moldova, we are changing the way businesses understand and interact with their customers using Net Promoter Score®.


We believe in Customer Satisfaction

We got together because we believe in what we do. We believe in having a good time while doing what we love. And what we love is nurturing our relationships with our customers and inspiring them to do the same with their customers.

Together, we exist to create things that generate results and promote growth. We choose to act on the data and do things that deliver the maximum value to our customers. Our dedication, enthusiasm and knowledge in the business gives our clients the confidence in our product and service.

How Retently can help your business grow

Retently NPS® can give a huge competitive edge to your business, as it allows you to understand why your customers love or hate your product or service. By gathering and acting on this valuable feedback you will eventually be able to retain more satisfied customers and also benefit from the positive word of mouth recommendations.

As a result, satisfied clients won’t just help your company generate more leads and acquire more business. They will help you increase the customer lifetime value, reduce your churn rate and finally generate more revenue.

Start measuring customer satisfaction