Outsourcing becomes more and more popular these days, as more companies all over the world are turning to different destinations for outsourcing their business activities, and it’s no wonder. There are many advantages of outsourcing, and in today’s global economy, it becomes a common practice.Read full article →
Category: Customer Success
Customers can have different needs and wants but one thing remains the same – they want excellent customer service.
Data from Oracle’s 2011 Customer Experience Impact Report shows that 89% of customers start to do business with a competitor following a poor customer experience. In today’s highly competitive world customers have a variety of products and services they can choose from. One small mistake can cost you a customer.Read full article →
When it comes to business growth many companies are often more focused on acquiring new customers than retaining them. Even though the data shows that it is far more expensive to acquire a new customer. Moreover, it’s far more likely that an existing customer will buy from you than a new prospect.Read full article →
There’s no better feeling than acquiring a new customer for your startup. Your metrics, from gross monthly revenue to net profit, tick upwards, and your product goes from a viable concept into an actual business.Read full article →
Pricing strategy is one of the most important aspects of business. In some ways, we are rational when it comes to making decision. In other ways, we aren’t. Placed next to each other, most people would select the more expensive product as the better one, even if it isn’t.Read full article →
You’ve built a great product, perfected your customer acquisition process and even started to poll your customers to learn more about what they think of you. There’s only one problem: the Net Promoter Score® and feedback you received wasn’t as good as you expected.Read full article →
There’s no better measure of your business overall health and ability to grow than customer satisfaction.
Satisfied customers mean growth, through word of mouth. They mean that your product or service has significant, measurable benefits. They mean that your business – is capable of growing into an even larger, more profitable operation than it is now.Read full article →
Research shows that you have about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer for your product.
The reason first impressions matter is that customers remember them. In fact, customers are far more likely to form an opinion of your product or service based on their first impression, rather than any actions you take at a later date, making it essential that you get things right the first time.Read full article →
“Customers are no longer buying products and services– they are buying experiences delivered via the products and services.” – Gregory Yankelovich
In a world where your potential competitors are just a ‘click’ away, customer experience is the new marketing battleground. Customers no longer pick brands for individual products or services; instead, they choose the business that delivers the best experiences.Read full article →
In nearly every industry, SaaS-based businesses are becoming the norm. And with this rising popularity comes rising demand for top-notch Customer Success. If your company offers a subscription-based delivery model for its products, it’s crucial that you understand what makes great Customer Success so powerful.Read full article →