Category: Customer Success

5 Failproof Tips For Dealing With Angry or Disappointed Customers

5 Failproof Tips For Dealing With Angry or Disappointed Customers

Eventually, every business will have to face an angry customer. Clients become upset with businesses for a variety of reasons, from justified misunderstandings to expectations that don’t match up with reality.

Dealing with an angry or disappointed customer can be a challenging experience, especially if you’ve grown accustomed to satisfied ones. Luckily, you’re not the first business to face this problem, and the interaction might not be as bad as it first seems.

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The Advantages of NPS Over CSAT, CES and Other Customer Satisfaction Metrics

The Advantages of NPS Over CSAT, CES and Other Customer Satisfaction Metrics

Since it was first introduced in 2003, Net Promoter Score® has established itself as the primary metric for measuring customer satisfaction, retention and potential growth.

However, it’s certainly not the only customer satisfaction metric out there. From CSAT and CES to alternative methods of measuring customer satisfaction, the world of market research is full of useful methods of recording customer sentiment.

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[Infographic] 7 Customer Service Hacks to Improve Your Customer Satisfaction

Customers can have different needs and wants but one thing remains the same – they want excellent customer service.

Data from Oracle’s 2011 Customer Experience Impact Report shows that 89% of customers start to do business with a competitor following a poor customer experience. In today’s highly competitive world customers have a variety of products and services they can choose from. One small mistake can cost you a customer.

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