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The Complete Guide to Detractors - How to Turn Them into Promoters

Detractors are kind of a “taboo” topic in the business world - nobody re...

Greg Raileanu Aug 21, 2024 19 min read
The Complete Guide to Detractors - How to Turn Them into Promoters
Net Promoter Score as an Ultimate Growth Hacking Metric

Net Promoter Score as an Ultimate Growth Hacking Metric

Alex Bitca Aug 20, 2024 5 min read
Beyond CSAT: The Power of Customer Experience Score (XSAT) for Long-Term Customer Insights

Beyond CSAT: The Power of Customer Experience Score (XSAT) for Long-Term Customer Insights

Greg Raileanu Aug 14, 2024 6 min read

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Understanding the Service Recovery Paradox: How to Turn Challenges into Opportunities

Understanding the Service Recovery Paradox: How to Turn Challenges into Opportunities

Alex Bitca Aug 13, 2024 7 min
9 Examples of Advocacy Marketing Strategies Used by Top Brands

9 Examples of Advocacy Marketing Strategies Used by Top Brands

Greg Raileanu Aug 8, 2024 11 min
How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

Alex Bitca Jul 31, 2024 9 min
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Should You Use NPS For Your Exit Survey?

Should You Use NPS For Your Exit Survey?

Alex Bitca Jul 30, 2024 9 min
16 Proven Tactics to Increase Your Customer Lifetime Value (CLV)

16 Proven Tactics to Increase Your Customer Lifetime Value (CLV)

Alex Bitca Jul 24, 2024 21 min
The Three Leading Causes of Customer Churn

The Three Leading Causes of Customer Churn

Alex Bitca Jul 23, 2024 10 min