Blog on Net Promoter Score (NPS) and Customer Success - Page 2 of 8

Product
surveys
- NPS
  Measure customer loyalty by asking how likely are they to recommend your brand
- CSAT
  Measure customer satisfaction and the effectiveness of your customer support
- CES
  Measure how easy it is for your clients to interact with your product or service
- 5-STAR
  Measure customer satisfaction in a quick and interactive way
- eNPS
  Measure employee loyalty by asking how likely are they to recommend you
experiences
- Customer Experience
  Build loyalty and lasting relationships across the entire customer journey
- Employee Experience
  Measure and improve employee engagement to unleash innovation
analytics
- Text & Sentiment Analytics
  Turn customer feedback into actionable insights
Integrations
- Salesforce
- Hubspot
- Zendesk
- Intercom
- Segment
- Slack
- Zapier
- Integromat
- All Integrations
Solutions
Roles
- Customer Success
  Increase customer satisfaction, reduce churn and boost customer retention
- Customer Support
  Measure customer satisfaction after each support interaction
- Marketing
  Understand your audience to craft marketing campaigns that convert
- Product
  Capture and analyze customer feedback to build products people would love
- Human Resources
  Turn employees into brand advocates
Industries
Customers
Pricing
Resources
- Blog
- Customer Knowledge Center
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8 Practical Customer Feedback Workflow Automation Ideas

Almost any business process improvement can be stripped down to a pretty...

by Tim Jul 29, 2019 9 min read

8 Practical Customer Feedback Workflow Automation Ideas

Choose the Best NPS Software for Your Business (2019 Buyer's Guide)

Choose the Best NPS Software for Your Business (2019 Buyer's Guide)

by Grigore Jul 3, 2019 8 min read

The Confidence Question - What Is It & What Does It Mean for NPS?

The Confidence Question - What Is It & What Does It Mean for NPS?

by Tim May 2, 2019 8 min read

Try Retently 7 days for free

Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.

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What is the Best Channel for Customer Surveys - Email, Text or In-app?

What is the Best Channel for Customer Surveys - Email, Text or In-app?

by Alex Apr 11, 2019 14 min read

What Do Companies with High Net Promoter Score Have in Common?

What Do Companies with High Net Promoter Score Have in Common?

by Alex Mar 19, 2019 12 min read

12 Proven Tactics to Increase Your Customer Lifetime Value (CLV)

12 Proven Tactics to Increase Your Customer Lifetime Value (CLV)

by Alex Feb 28, 2019 16 min read

5 Actionable Strategies To Drive More Sales Using Net Promoter Score

5 Actionable Strategies To Drive More Sales Using Net Promoter Score

by Alex Feb 7, 2019 5 min read

9 Practical Tips for an Effective NPS Data Analysis and Reporting

9 Practical Tips for an Effective NPS Data Analysis and Reporting

by Alex Jan 14, 2019 7 min read

What is Customer Effort Score (CES) & How to Measure It?

What is Customer Effort Score (CES) & How to Measure It?

by Tim Dec 6, 2018 7 min read