GetFeedback Is Retiring. Your CX Program Doesn't Have To
Why Retently Is the Logical Switch from GetFeedback
10+ Years of Stability
Independent and profitable since 2015. Not acquired, not mid-sunset. You're moving to a tool that's steady, not one that's winding down.
A Focused CX Tool
Retently does what GetFeedback Direct did well: NPS, CSAT, and CES surveys tied to your customer data. Just the survey program you actually run, without the extra you don't need.
Still Connected to Salesforce
A native Salesforce integration: sync your contacts, trigger surveys from Salesforce events, and send responses back into Salesforce. Your feedback keeps reaching your CRM.
Closes GetFeedback's Gaps
Alerts go to more than one person, routed by contact properties. And if the Salesforce sync ever drops, Retently emails you and retries the failed exports, so nothing is lost.
Assisted, Zero-Downtime Migration
Our team imports your past responses and guides you through setting your surveys and Salesforce flows back up. Run Retently next to GetFeedback, confirm it works, then switch when you're ready.
Clear Pricing + 2 Bonus Months Free
Published, self-serve pricing: a Salesforce-connected plan starts at $399/month, no quote needed. Sign up for any annual plan as a GetFeedback customer by the end of 2026 and we add 2 months at no cost.
How your GetFeedback program carries over
Retently and GetFeedback are two different tools, so this isn't a one-click copy. But the program you run today carries over. Here's how the most common GetFeedback setups map to Retently.
Your Salesforce surveys keep working
GetFeedback was built inside Salesforce. Retently has a native Salesforce integration that covers what most teams rely on day to day.
- Post-case CSAT from Service Cloud. In GetFeedback, a survey fires when a case closes and the result goes back to Salesforce. In Retently, trigger a CSAT survey from the case-closed event and send the score and comment back to the contact's profile in Salesforce. The same close-the-case loop.
- Relationship NPS synced to accounts. In GetFeedback, scheduled NPS campaigns with responses on the contact or account. In Retently, recurring NPS campaigns with smart scheduling, scores sent back to your CRM records, plus trend reporting by segment.
- A connection you can trust. If the Salesforce sync ever drops, Retently emails you and you can retry the failed exports, so your records catch up and nothing is lost.
Your surveys and branding come across
- The first question inside the email. Customers answer with one click right in the email, the same response experience you have today.
- Your design, your domain. You control the survey look and feel, and surveys send from your own domain.
- Every channel has a home. Link, web, and in-app surveys carry over too, so the ways you collect feedback today are all covered in Retently.
Your alerts and reporting carry over
- Detractor alerts and follow-up. In Retently, real-time alerts in Slack, Teams, or email reach more than one person, routed to the right team by contact properties.
- Dashboards your team reads. Score trends, response feeds, and segment comparisons, plus AI that surfaces your top positive and negative drivers and flags emerging themes. Weekly digest reports go to email, so nobody has to remember to log in.
GetFeedback vs Retently - Features Comparison
While GetFeedback Direct and Retently both run Salesforce-connected NPS, CSAT, and CES programs, GetFeedback Direct is being retired, and Retently closes the gaps reviewers flagged on alert routing and sync reliability, with published pricing and assisted migration.
| Capability |  Retently |  GetFeedback Direct |
|---|---|---|
| Product roadmap | Actively developed since 2015 | Retires December 31, 2026 |
| NPS, CSAT, CES surveys | Yes | Yes |
| Email surveys with in-message first question | Yes | Yes |
| Link & web surveys | Yes | Yes |
| In-app / website surveys | Included | Moved to a separate product (GetFeedback Digital) |
| Salesforce | Native integration: contact sync, survey triggers, responses sent back | Built inside Salesforce, native (retiring with the product) |
| Alert routing | Alerts to multiple people, routed by account or contact properties | Single email per response; more routing needs Salesforce rules |
| Salesforce sync failure handling | Emails you and retries the failed exports, so nothing is lost | No alert if a record change breaks the sync |
| HubSpot, Intercom, Zendesk, Slack, Zapier | Yes, all integrations plus Zapier | Limited |
| Feedback analysis | AI topic & sentiment, top drivers, emerging themes, trend reports | AI text analytics & sentiment (retiring with the product) |
| Historical data import | CSV import of past responses, done for you | n/a |
| Pricing | Published self-serve plans; Salesforce from $399/month | Quote-based enterprise contracts |
| Free trial | Yes, no credit card | No (demo-led sales) |
Switch to Retently: Keep Your CX Momentum
- No lost data. Our team imports your past responses, scores, comments, dates, and customer details included, so your reporting picks up where it left off.
- Done-with-you setup. We guide you, step by step, through rebuilding your surveys and Salesforce flows, and check the result with you before you go live.
- Feature parity, plus more. The same NPS, CSAT, and CES program connected to Salesforce, plus AI analysis, smarter alert routing, and a wider integration set.
- 2 bonus months free. Sign up for any annual plan as a GetFeedback customer by the end of 2026 and we add 2 months at no cost. The migration help is free too.
Trusted by Customer Success and Product teams
See how B2B teams run their NPS, CSAT, and CES programs on Retently, connected to their CRM and built around the metrics leadership reads.
PensionBee Achieved an NPS of 63 Through Data-Driven Customer Experience Analysis
The UK pension provider reached an NPS of 63 by making data-driven customer experience analysis part of how it serves a regulated financial market.
Zyte Increased NPS by 38% Through Multi-Platform Integration
The web-data extraction leader lifted NPS by 38% after connecting Retently across its support and product stack, turning feedback into a shared signal for every team.
