Customer Experience for Real Estate & Property Management
Measure and improve satisfaction across owners and residents, at every step of the leasing and resident lifecycle.
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How property management teams use Retently
Owners & Clients
Run relationship NPS with the property owners and clients who pay for your management. Survey them after onboarding, at renewal, and on a recurring schedule, then route unhappy owners to your team before the contract is up for review.
Survey the entire resident lifecycle
Most teams only hear from residents when something breaks. Retently captures sentiment at every stage, automatically, from the first application to the final move-out.
Application & Leasing
CESMeasure how easy it was to apply, tour, and sign.
Move-In
Onboarding NPSCheck in through the first 30 days, while impressions are still forming.
Maintenance
CSATFollow every work order to confirm it was actually resolved.
Lease Renewal
Relationship NPSSee who is likely to renew, and who is quietly on the way out.
Move-Out
Exit SurveyLearn why residents leave, so fewer of them do.
Trigger surveys from move-in to move-out
Send branded NPS, CSAT, CES, and star-rating surveys automatically from leasing, work-order, and renewal events.
Reach owners and residents by email, on the web, or through a shareable link, with no developer time required.
Separate owner and resident feedback
Segment every response by property, portfolio, region, and audience.
Auto-categorize verbatim comments by topic and sentiment to see what is driving move-outs and contract risk.
Hand each team a view of the metrics they actually own.
Close the loop before they leave
Route unhappy owners and at-risk residents to the right person the moment feedback lands.
Trigger personalized follow-ups and same-day Slack or email alerts so no detractor slips through.
Act before a renewal date or a contract review, not after.
Deeply Integrated With Your Stack
Retently does not need a native plugin for your PMS. Connect AppFolio, Buildium, Yardi, Rent Manager, Propertyware, or DoorLoop through the API, a webhook, or Zapier to trigger surveys from move-in, work-order, and renewal events.
Native integrations with HubSpot, Salesforce, Pipedrive, Intercom, and Zendesk keep contacts and responses in one place, and detractor alerts reach your team in Slack or email the same day.
Let’s talk CX
Join property management companies using Retently to measure and improve owner and resident experience and drive retention.
