Why Retently CSAT Solution Stands Out
Retently combines intelligent CSAT survey delivery and AI-powered analysis, so you can improve support quality and coach your team with real customer insights.
Collect Feedback at Critical Moments
Capture satisfaction scores right after interactions that matter, without annoying customers.
- Event-based triggers: Fire surveys when tickets close, features launch, or workflows complete, ensuring feedback is fresh and relevant.
- Multi-channel delivery: Send surveys via email, in-app widgets, chat, or shareable links, whatever matches your customer touchpoints.
- Smart throttling: Prevent survey fatigue with cooldown rules, and choose your rating scale (1-5 stars, emojis, numbers, or text buttons).
Understand What's Driving Satisfaction
Stop reading through hundreds of comments. AI instantly shows you what's working and what needs attention.
- AI theme & sentiment analysis: Automatically group feedback by topic so you can spot patterns across agents, cohorts, or products.
- Positive and Negative Drivers: See which issues appear most often in negative feedback and which strengths drive positive scores.
- Per-agent and segment trends: Compare performance across agents, locations, products, or any custom attribute.
Built to Work With Your Existing Stack
Trust every data point and eliminate manual work with enterprise-grade accuracy and seamless integrations.
- Reliable deliverability & bot protection: Custom sender domains and excellent IP reputation keep surveys out of spam, while AI filters out bot responses for cleaner data.
- Capture every signal: Partial-response tracking logs ratings the moment they're clicked, so you never miss feedback, even if customers don't finish the survey.
- Three-way integrations: Import contacts, trigger surveys based on external events, and push results back to your tools.
How to Get Started
- Book a live demo – our specialists show you CSAT best practices and answer questions
- Start a free trial – launch a survey from scratch or use our ready-made templates.
- Onboarding call – Success team helps set triggers, branding, and integrations
- Seamless migration – moving from another tool? We import your historical CSAT data.
- Go live in hours – most teams collect actionable CSAT feedback on day one.
