CustomerGauge Alternative for B2B & Ecommerce CX

Get NPS, CSAT, CES, and eNPS with pricing you can see upfront, a free trial to prove the fit, and onboarding measured in days. Built for B2B SaaS and Ecommerce teams, not enterprise manufacturing account programs.
CustomerGauge vs Retently

CX for SaaS & Ecommerce vs Enterprise Account Experience

Both platforms take B2B NPS seriously. The difference is who they are built for: Retently serves B2B SaaS and Ecommerce teams that want transparent pricing and a launch measured in days, while CustomerGauge is a deliberate enterprise specialist focused on account experience programs for large B2B organizations, with manufacturing as its flagship vertical.

RetentlyDown Arrow

A dedicated CX platform since 2016 with separate Ecommerce and B2B editions. NPS, CSAT, CES, and eNPS surveys with AI-powered analytics, a documented read and write REST API, transparent public pricing with a monthly option, and white-glove onboarding from a Success Manager on every plan.

CustomerGaugeDown Arrow

A B2B account experience platform with nearly two decades in market, built around account-centric and revenue-linked NPS for enterprise organizations. Strongest in manufacturing, distribution, and B2B services, it pairs its platform with industry benchmark data and is sold through custom annual contracts with scoped implementations.

CustomerGauge vs Retently at a Glance

Pricing & Commitment

Retently publishes full pricing with monthly or annual billing and a real free trial. CustomerGauge does not publish pricing; engagements are custom annual contracts that start with enterprise sales.

Time to Value

Retently programs launch in days with ready templates, native integrations, and onboarding done in two 30-minute calls. A CustomerGauge rollout is a scoped, expert-led implementation sized for enterprise account programs.

Built for Your Segment

CustomerGauge is deliberately focused on enterprise B2B account experience, with manufacturing as its flagship vertical. Retently is built for B2B SaaS and Ecommerce teams that need results without an enterprise project.

Ecommerce Fit

Retently ships native Shopify, Klaviyo, and Gorgias integrations with order-data enrichment and lifecycle-triggered surveys. CustomerGauge's integration set centers on enterprise CRMs and ERPs; no Shopify or Klaviyo connectors are listed.

CX Metric Coverage

Retently covers NPS, CSAT, CES, and eNPS in one suite. CustomerGauge centers on account-level NPS plus CSAT, with revenue-linked dashboards; CES and employee NPS are not part of its marketed platform.

Team Size Assumptions

Retently is designed so one owner can run surveys, analytics, and follow-ups. CustomerGauge assumes a staffed account experience operation mapping dozens of stakeholder voices per account.

What Retently Does Better

Retently gives you serious B2B and Ecommerce CX measurement with the commercial terms of a modern SaaS product: pricing you can see, a trial you can run with your own customers, and onboarding that takes days instead of a scoped enterprise implementation.

Pricing You Can See, Onboarding That Is Included

  • Public Plans, Monthly Option: Every Retently plan is published with monthly or annual billing, so you can budget and get sign-off before talking to anyone.
  • A Real Free Trial: Run an actual campaign with your own customers and data and see results before you pay.
  • White-Glove Onboarding on Every Plan: A Success Manager handles setup, template matching, and migration in two 30-minute calls, at no extra fee.
  • CustomerGauge publishes no pricing and offers no self-serve trial; engagements begin with enterprise sales and a scoped implementation (per customergauge.com, July 2026).
Retently CX dashboard with NPS, CSAT and CES metrics available on transparent public plans
Retently survey campaign setup showing same-week launch on a free trial

Built for SaaS and Ecommerce, Not Enterprise Account Programs

  • Two Purpose-Built Editions: Dedicated Ecommerce and B2B products, each with its own templates, integrations, and reporting.
  • Ecommerce-Native Data Enrichment: Pull Shopify order data, spend, and support tags into every response, then segment CX metrics by store or any attribute.
  • Account-Level NPS Without the Overhead: Aggregate scores per account for B2B SaaS, trigger surveys off lifecycle events, and route detractor alerts to the owner, no stakeholder-mapping project required.
  • CustomerGauge's platform and benchmark database center on enterprise B2B account programs, with manufacturing as the flagship vertical; it has no ecommerce edition, and its integrations page lists no Shopify or Klaviyo connectors (per customergauge.com/integrations, July 2026).
Retently touchpoint tracking across the customer journey for SaaS and Ecommerce teams
Retently NPS report grouped by store, comparing scores, trends and respondent distribution across storefronts
Retently feedback view enriched with Shopify order data and customer attributes

Complete CX Metrics That Close the Loop

  • Four Metrics in One Suite: NPS, CSAT, CES, and eNPS with multi-question surveys and branching logic, so every touchpoint gets the right question.
  • AI Analytics Matured In-Product: Topic and sentiment classification, issue spike detection, product-level reports, and weekly digests wired into your workflows.
  • Open Platform: A documented read and write REST API plus native connectors to HubSpot, Intercom, Salesforce, Slack, and Zapier for the long tail of your stack.
  • CustomerGauge markets NPS and CSAT with revenue-linked dashboards; CES and eNPS are not part of its marketed platform, and its integrations page lists no Zapier for tools outside the enterprise set (per customergauge.com, July 2026).
Retently issue detection showing automated complaint spike alerts and anomaly trends
Retently product intelligence report linking negative sentiment to specific products
Retently AI-generated weekly digest with top complaints and actionable insights

Trusted by Customer Success & Product Teams

Discover how growth-stage startups and global enterprises swapped Delighted for Retently, unlocked AI-powered insights, and now drive retention.

Chargify tracks customer satisfaction at every stage of the customer journey

Chargify Achieved 3x Survey Response Rate Through Multi-Channel Customer Feedback

The B2B SaaS billing platform tripled its survey response rate by running NPS, CSAT, and CES across email and in-app channels, tracking satisfaction at every stage of the customer journey.

Read the Chargify story
Zyte Increased NPS by 38% Through Multi-Platform Integration

Zyte Increased NPS by 38% Through Multi-Platform Integration

The web-data extraction leader lifted NPS by 38% after connecting Retently across its support and product stack, turning feedback into a shared signal for every team.

Read the Zyte story

Switching From CustomerGauge Is an Export and a Guided Rebuild

Moving your NPS program does not mean starting over. Export your data from CustomerGauge, and we take it from there:

  • White-glove migration: export your responses and customer data from CustomerGauge; we import them via CSV or the Retently API so your NPS baseline and trends carry over
  • Dedicated Success Manager: hands-on onboarding, survey template matching, and campaign setup, at no extra fee
  • No double-sending: data syncs first, delivery rules switch second, so customers never get the same survey twice during the changeover
  • Integrations included: HubSpot, Salesforce, Intercom, Slack, Shopify, and Zapier connections come with every paid plan
Switching From CustomerGauge Is an Export and a Guided Rebuild

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