Why Retently Is the Logical Switch from AskNicely
Pricing You Can Actually See
A serious AskNicely alternative with published, self-serve pricing. Plans start at $99/month and scale to your volume, while AskNicely keeps its pricing behind a sales quote.
Only What You Need
Everything a successful survey program needs, surveys, reporting, and follow-up, without the extra modules that pad a bigger platform. You pay for what you need, not what you don't.
An Easy Switch
Moving from AskNicely is simple. Bring your contacts and past responses so your trends carry over instead of resetting, and our team helps you get set up fast.
Reporting That Goes Deep
Where AskNicely customers say they hit a wall, Retently goes deep: per-survey reports, AI topic and sentiment analysis, key drivers, emerging themes, and trends by segment, plus clean export.
Support That's Actually There
Retently support runs 7 days a week, and customers mention it constantly, especially people who came from tools where they felt unheard.
10+ Years of Stability
Independent and profitable since 2015. You're building your feedback program on a platform that's steady and here for the long run.
How your AskNicely program carries over
Switching tools sounds like starting over. It isn't. The feedback program you run in AskNicely carries over to Retently, and here's how the pieces map across.
Your surveys and history come across
- The same metrics. NPS, CSAT, and CES, with full control over survey design.
- Bring your contacts and past responses. Import them so your trends continue instead of resetting to zero.
- Every channel you use today. Email, web and in-app, and shareable links all have a home in Retently, plus integration-driven sends.
Your reporting carries over, and goes deeper
- The AI you rely on, plus more. In AskNicely, automated themes and sentiment. In Retently, topic and sentiment analysis too, plus your top positive and negative drivers and emerging themes flagged automatically.
- Reporting without the wall. Trends by segment, product, or location, anomaly detection for spikes and drops, scheduled reports, and digests to email, with clean export when you need the data elsewhere.
Your integrations stay connected
- The same core stack. AskNicely connects to Salesforce, HubSpot, Zendesk, Slack, and more. Retently connects to the same core tools, plus thousands of apps through Zapier.
- Feedback still reaches your CRM. Responses flow back onto the contact or account, the way they do for you today.
- Native Salesforce. Sync contacts, trigger surveys from events, and send responses back, so a CRM-connected program keeps working.
AskNicely vs Retently - Features Comparison
Both platforms run NPS, CSAT, and CES. Retently focuses that program around transparent pricing and deeper reporting; AskNicely is a broader, sales-led suite that adds frontline coaching and reputation management. Here's the honest side by side.
| Capability |  Retently |  AskNicely |
|---|---|---|
| Pricing | Published, self-serve, from $99/month, change anytime | Quote-only ("talk to sales"); buyers typically report annual contracts in the thousands |
| Billing model | Clear plans by survey volume | Priced by response volume, quoted by sales; onboarding and add-on fees common |
| Free trial | Yes, no credit card | No (demo-led sales) |
| Survey types | NPS, CSAT, CES, 5-star | NPS, CSAT, CES, 5-star |
| Survey channels | Email, embedded surveys, web & in-app, links, plus integrations | Email, web & in-app, links, SMS, plus integrations |
| Reporting & insight | Per-survey reports, AI topic & sentiment, top drivers, emerging themes, anomaly & trend detection, scheduled reports, easy export | Dashboards & AI themes; reviewers report limited filters and cumbersome export |
| Campaigns & audiences | Run several surveys at once, a contact can be in more than one, dynamic audience management | Templates, workflows, and schedulers |
| Setup & time to value | Self-serve, fast, no required onboarding | Reviewers often report difficult setup and assisted onboarding |
| Multi-location & multi-brand | Yes, run different surveys, schedules, and questions per brand or location with flexible campaigns and filters | Yes |
| Frontline coaching (TVs, leaderboards) | Not the focus | Yes, a core strength |
| Review & reputation management | Not included | Yes |
| Multi-language | Yes | Yes |
Two good tools, built for different teams
AskNicely and Retently are both serious platforms. The honest difference is what each one optimizes for.
Retently
Fits teams that want a focused, transparently priced NPS, CSAT, and CES program, with deep reporting and fast setup, including multi-brand and multi-location programs run through flexible survey campaigns and filters.
AskNicely
Fits teams that want frontline gamification (TVs, leaderboards), review and reputation management, and a large enterprise CX suite, and can work with quote-based pricing.
Switch to Retently: Keep Your CX Momentum
- Bring your data. Import your contacts and past responses so your NPS and CSAT trends carry over instead of restarting.
- Set up your way. Campaigns are quick to configure and easy to change on the go. Run several at once, let a contact take part in more than one, and manage your audience dynamically.
- We'll help. Our team guides you through setup so your program is live fast, and you keep collecting feedback the whole way through.
- Pricing that makes sense. Plans from $99/month scaled to your volume, no sales call, change or cancel anytime.
Teams trust Retently to run their feedback program
See how customer experience teams run NPS, CSAT, and CES on Retently, with the reporting depth and hands-on support that buyers leaving other tools tell us they were missing.
Chargify Achieved 3x Survey Response Rate Through Multi-Channel Customer Feedback
The B2B SaaS billing platform tripled its survey response rate by running NPS, CSAT, and CES across email and in-app channels, tracking satisfaction at every stage of the customer journey.
Splitit Increased NPS by 51% Through Dual-Channel Customer Feedback Across 3,000+ Merchants
The B2B payments company lifted NPS by 51% by collecting feedback over two channels across its network of 3,000+ merchants, turning scores into a metric every team works from.
