What Retently Will Do for You
Retently combines smart Net Promoter Score® survey delivery and AI-powered feedback analysis, so you can reduce churn and scale customer success without adding headcount.
Collect Feedback at the Right Moments
Reach customers when it matters most and get higher response rates without survey fatigue.
- Event-based surveys: Trigger NPS after key customer actions, such as onboarding, purchases, renewals, or support interactions.
- Multi-channel delivery: Send surveys via email, in-app widgets, or shareable links, whatever fits your customer touchpoints.
- Smart throttling: Prevent survey fatigue with cooldown rules while maintaining inbox-first delivery that stays out of spam.
Understand What's Really Driving Your NPS
Stop guessing what customers mean. AI analyzes every response and surfaces the issues instantly.
- AI theme & sentiment analysis: Automatically categorize feedback into actionable themes without manual tagging or spreadsheets.
- Driver analysis: See exactly which factors are pushing your NPS up or pulling it down, segmented by customer tier, lifecycle stage, or any attribute.
- Trend spotting across segments: Track how satisfaction shifts over time for different plans, regions, or cohorts so you know where to focus.
Built to Work With Your Existing Stack
Trust every data point and eliminate manual work with enterprise-grade accuracy and seamless integrations.
- Reliable deliverability & bot protection: Custom sender domains and excellent IP reputation keep surveys out of spam, while AI filters out bot responses for cleaner data.
- Capture every signal: Partial-response tracking logs ratings the moment they're clicked, so you never miss feedback, even if customers don't finish the survey.
- Three-way integrations: Import contacts, trigger surveys based on external events, and push results back to your tools.
The most powerful Customer Experience teams are powered by Retently
Lucas Shipsides
Business Intelligence Analyst - Customer Experience, Symbio
"Retently is a product that is constantly being made better and is at a great price point for the value it provides. Also, the Customer Success team is super responsive to any questions or requests."
Keith Hayden
Customer Marketing, Roomex
"Retently has played a big role in helping us to reduce churn by acting quickly on the feedback provided and get quotes and testimonials. Fantastic support team, which is always on hand to help with any questions. I would highly recommend it!"
Elizabeth Lang
Digital Marketing, Taxfix
"Retently is the only tool that we have reviewed that scored 95% on our scorecard, and we have been left extremely satisfied and surprised about the genuine greatness of this product. I will definitely recommend Retently."
Chris Brubaker
SVP, Marketing, Suki
"We've been blown away by the response rate of in-app surveys. Using our old solution, our response rate was about 13%. Over the last 24 hours, our response rate has been 52%.This has been a fantastic result and I really appreciate how responsive and helpful Retently has been."
Nicolas Costa
Director of Customer Operations, Koombea
"The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges."
Kellie Andrews
Founder and Chief Connector, Huntsville Hub
"I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!"
How to Get Started
- Book a live demo: Chat with one of our NPS experts and see Retently in action, tailored to your use case.
- Start a free trial: Spin up an account in minutes; you’ll get all the support you need to send your first test survey.
- Onboarding call: Once you activate, our Customer Success team jumps on a quick call with you to fine-tune your survey.
- Seamless migration: Coming from another tool? We’ll import your historical responses and will help you make sure there’s zero survey downtime.
- Launch in under a day: Most teams send their first NPS survey and get actionable feedback within 24 hours of sign-up.
