Blog on Net Promoter Score (NPS) and Customer Success - Page 3 of 8

A Guide to Customer Satisfaction Metrics - NPS vs CSAT and CES

For every complaint you receive from a customer, there are approximately...

by Tim September 12, 2018 11 min read

A Guide to Customer Satisfaction Metrics - NPS vs CSAT and CES

A Guide to Customer Satisfaction Metrics - NPS vs CSAT and CES

The Difference Between Transactional and Relationship NPS (Updated)

The Difference Between Transactional and Relationship NPS (Updated)

by Alex August 31, 2018 5 min read

The Difference Between Transactional and Relationship NPS (Updated)

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

by Alex August 22, 2018 8 min read

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

Voice of the Customer - Gain Valuable Insights From Customer Feedback

Voice of the Customer - Gain Valuable Insights From Customer Feedback

by Tim August 9, 2018 7 min read

Voice of the Customer - Gain Valuable Insights From Customer Feedback

26 Actionable NPS Tips to Improve Your Survey Response Rate

26 Actionable NPS Tips to Improve Your Survey Response Rate

by Grigore July 30, 2018 15 min read

26 Actionable NPS Tips to Improve Your Survey Response Rate

Introducing NPS2: The Next Generation NPS Methodology

Introducing NPS2: The Next Generation NPS Methodology

by Tim July 11, 2018 8 min read

Introducing NPS2: The Next Generation NPS Methodology

12 Great NPS Survey Question and Response Templates (2018 Update)

12 Great NPS Survey Question and Response Templates (2018 Update)

by Grigore July 3, 2018 8 min read

12 Great NPS Survey Question and Response Templates (2018 Update)

Should You Use NPS For Your Exit Survey?

Should You Use NPS For Your Exit Survey?

by Alex June 13, 2018 5 min read

Should You Use NPS For Your Exit Survey?

Closing the Customer Feedback Loop: Turn Insights into Action

Closing the Customer Feedback Loop: Turn Insights into Action

by Grigore June 4, 2018 6 min read

Closing the Customer Feedback Loop: Turn Insights into Action