Blog on Net Promoter Score (NPS) and Customer Success - Page 3 of 8

Do It Yourself Net Promoter Score: Is It Worth It?

One of the biggest strengths of Net Promoter Score® is its simplicity. I...

by Alex November 7, 2018 7 min read

Do It Yourself Net Promoter Score: Is It Worth It?

Do It Yourself Net Promoter Score: Is It Worth It?

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

by Tim October 12, 2018 7 min read

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

How to Create Your Customer Journey Map and Optimize the Touchpoints

How to Create Your Customer Journey Map and Optimize the Touchpoints

by Tim October 2, 2018 8 min read

How to Create Your Customer Journey Map and Optimize the Touchpoints

19 Great Customer Service Tips To Improve Your Customer Satisfaction

19 Great Customer Service Tips To Improve Your Customer Satisfaction

by Tim September 27, 2018 18 min read

19 Great Customer Service Tips To Improve Your Customer Satisfaction

The Reasons Behind Apple’s Customer Loyalty and High NPS

The Reasons Behind Apple’s Customer Loyalty and High NPS

by Tim September 18, 2018 10 min read

The Reasons Behind Apple’s Customer Loyalty and High NPS

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

by Grigore September 13, 2018 4 min read

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

The Difference Between Transactional and Relationship NPS (Updated)

The Difference Between Transactional and Relationship NPS (Updated)

by Alex August 31, 2018 5 min read

The Difference Between Transactional and Relationship NPS (Updated)

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

by Alex August 22, 2018 8 min read

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

Voice of the Customer - Gain Valuable Insights From Customer Feedback

Voice of the Customer - Gain Valuable Insights From Customer Feedback

by Tim August 9, 2018 7 min read

Voice of the Customer - Gain Valuable Insights From Customer Feedback