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Net Promoter Score
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Customer Success
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Is the Net Promoter Score Metric Outdated?
In a 2003 Harvard Business Review article, Fred Reichheld introduced Net...
Alex Bitca
Oct 16, 2023
5 min read
The Anatomy of a Customer: Understanding and Acting on NPS
Christina Sol
Oct 5, 2023
7 min read
Customer Feedback - A Handy Guide to Understanding Your Audience
Greg Raileanu
Sep 27, 2023
12 min read
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16 Unique Retently Features - Things That Only This CX Service Can Do
Greg Raileanu
Sep 12, 2023
9 min
Behind the Scenes of Airbnb’s Net Promoter Survey
Christina Sol
Sep 4, 2023
7 min
Should You Consider The Scores From Mistaken Signups In Your NPS?
Alex Bitca
Aug 30, 2023
6 min
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Does Net Promoter Score Work for B2B Companies? You Bet It Does!
Alex Bitca
Aug 24, 2023
9 min
7 Reasons Why Customer Experience is the Next Competitive Battleground
Alex Bitca
Aug 3, 2023
12 min
Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?
Greg Raileanu
Jul 28, 2023
8 min
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