Blog on Net Promoter Score (NPS) and Customer Success - Page 3 of 8

How to Create Your Customer Journey Map and Optimize the Touchpoints

Research from Vision Critical shows that the total annual cost of unhapp...

by Tim October 2, 2018 8 min read

How to Create Your Customer Journey Map and Optimize the Touchpoints

How to Create Your Customer Journey Map and Optimize the Touchpoints

19 Great Customer Service Tips To Improve Your Customer Satisfaction

19 Great Customer Service Tips To Improve Your Customer Satisfaction

by Tim September 27, 2018 18 min read

19 Great Customer Service Tips To Improve Your Customer Satisfaction

The Reasons Behind Apple’s Customer Loyalty and High NPS

The Reasons Behind Apple’s Customer Loyalty and High NPS

by Tim September 18, 2018 10 min read

The Reasons Behind Apple’s Customer Loyalty and High NPS

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

by Grigore September 13, 2018 4 min read

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

A Guide to Customer Satisfaction Metrics - NPS vs CSAT and CES

A Guide to Customer Satisfaction Metrics - NPS vs CSAT and CES

by Tim September 12, 2018 11 min read

A Guide to Customer Satisfaction Metrics - NPS vs CSAT and CES

The Difference Between Transactional and Relationship NPS (Updated)

The Difference Between Transactional and Relationship NPS (Updated)

by Alex August 31, 2018 5 min read

The Difference Between Transactional and Relationship NPS (Updated)

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

by Alex August 22, 2018 8 min read

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

Voice of the Customer - Gain Valuable Insights From Customer Feedback

Voice of the Customer - Gain Valuable Insights From Customer Feedback

by Tim August 9, 2018 7 min read

Voice of the Customer - Gain Valuable Insights From Customer Feedback

26 Actionable Tips to Improve Your Survey Response Rate

26 Actionable Tips to Improve Your Survey Response Rate

by Grigore July 30, 2018 15 min read

26 Actionable Tips to Improve Your Survey Response Rate