Blog on Net Promoter Score (NPS) and Customer Success - Page 4 of 8

Why You Aren’t Receiving Qualitative NPS Feedback (And How To Fix It)

While many people think of Net Promoter Score® surveys as revolving...

by Alex March 22, 2018 5 min read

Why You Aren’t Receiving Qualitative NPS Feedback (And How To Fix It)

NPS vs. Social Media For Market Research

NPS vs. Social Media For Market Research

by Alex March 6, 2018 5 min read

Implementing Net Promoter Score (NPS) in eCommerce – Best Practices

Implementing Net Promoter Score (NPS) in eCommerce – Best Practices

by Alex January 20, 2018 4 min read

A Guide to NPS for Brand Management and Customer Success Consultants

by Alex December 14, 2017 4 min read

Is the Net Promoter Score Metric Outdated?

Is the Net Promoter Score Metric Outdated?

by Alex November 29, 2017 5 min read

When Does an NPS Response Expire and can be Dismissed?

When Does an NPS Response Expire and can be Dismissed?

by Alex November 16, 2017 6 min read

How Much Time Do You Have Until a Detractor Leaves? (Not So Much!)

How Much Time Do You Have Until a Detractor Leaves? (Not So Much!)

by Alex October 11, 2017 4 min read

How SaaS Companies Can Project Their MRR Using NPS (4 Actionable Tips)

How SaaS Companies Can Project Their MRR Using NPS (4 Actionable Tips)

by Alex September 13, 2017 4 min read

Who Should B2B Companies Survey: Key Contacts or Product Users?

Who Should B2B Companies Survey: Key Contacts or Product Users?

by Alex August 8, 2017 4 min read