Blog on Net Promoter Score (NPS) and Customer Success - Page 5 of 9

A Guide to NPS for Brand Management and Customer Success Consultants

If you’re part of a brand management or customer success consultancy, Ne...

by Alex December 14, 2017 4 min read

Is the Net Promoter Score Metric Outdated?

Is the Net Promoter Score Metric Outdated?

by Alex November 29, 2017 5 min read

Is the Net Promoter Score Metric Outdated?

When Does an NPS Response Expire and can be Dismissed?

When Does an NPS Response Expire and can be Dismissed?

by Alex November 16, 2017 6 min read

When Does an NPS Response Expire and can be Dismissed?

How Much Time Do You Have Until a Detractor Leaves? (Not So Much!)

How Much Time Do You Have Until a Detractor Leaves? (Not So Much!)

by Alex October 11, 2017 4 min read

How Much Time Do You Have Until a Detractor Leaves? (Not So Much!)

How SaaS Companies Can Project Their MRR Using NPS (4 Actionable Tips)

How SaaS Companies Can Project Their MRR Using NPS (4 Actionable Tips)

by Alex September 13, 2017 4 min read

How SaaS Companies Can Project Their MRR Using NPS (4 Actionable Tips)

Who Should B2B Companies Survey: Key Contacts or Product Users?

Who Should B2B Companies Survey: Key Contacts or Product Users?

by Alex August 8, 2017 4 min read

Who Should B2B Companies Survey: Key Contacts or Product Users?

Send Your Transactional Surveys Using Retently's Zapier Integration

Send Your Transactional Surveys Using Retently's Zapier Integration

by Alex June 29, 2017 5 min read

Send Your Transactional Surveys Using Retently's Zapier Integration

Does Net Promoter Score Work for B2B Companies? You Bet It Does!

Does Net Promoter Score Work for B2B Companies? You Bet It Does!

by Alex April 25, 2017 4 min read

Does Net Promoter Score Work for B2B Companies? You Bet It Does!

Is Your Net Promoter Score Biased?

Is Your Net Promoter Score Biased?

by Alex April 11, 2017 4 min read

Is Your Net Promoter Score Biased?