Customer Experience Software Pricing and Plans

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All plans include:

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  • NPS, CSAT & CES NPS, CSAT & CES Send NPS, CSAT and CES surveys.
  • Multi-channel surveys Multi-channel surveys Survey customers via email, embed, link, in Intercom in-app messages, as kiosk survey, or trigger a pop-up survey in your web application.
  • Custom FROM domain Custom FROM domain Send email surveys from your own domain.
  • Email & Slack alerts Email & Slack alerts Receive immediate alerts, and daily or weekly digests via email or Slack.
  • Free data migration Free data migration Import customers and their feedback, as well as your survey settings from another service.
  • Custom survey design Custom survey design Change survey colors, layouts, buttons and position without coding.


starting from $599 per month, paid yearly
  • API & Salesforce 2-way integration
    API & Salesforce 2-way integration
  • Custom integrations
    Custom integrations
  • Zoom, chat, dedicated CSM
    Zoom, chat, dedicated CSM
  • Onboarding & implementation
    Onboarding & implementation
  • SSO & 2FA authentication
    SSO & 2FA authentication
  • Custom DPA & contract
    Custom DPA & contract
  • Security questionnaires
    Security questionnaires
  • No Retently branding
    No Retently branding

Frequently Asked Questions

What are survey credits?

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Survey credits indicate the number of surveys you can send to your customers within one month. Every time you send an email survey, or every time a customer opens an in-app (web), link, or Intercom survey, a survey credit will be spent.

Survey credits will be also spent if you survey the same customer multiple times or if you send them reminder surveys.

What happens when I reach the survey limit?

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If you run out of survey credits, email and in-app (web) surveys will be queued and will resume when your survey credits quota will reset the next month. The link and Intercom surveys, on the other hand, will be unaccessible for your customers until your survey credits are replenished.

You can request a one-time survey credits add-on for an extra payment to ensure that your survey process will not stop.

Do survey credits reset every month?

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In our default subscription model your survey credits are replenished every month. Custom subscriptions may include a total number of survey credits that will reset yearly.

Is my plan limited on responses?

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Retently doesn't limit the number of responses you receive. However, you will be charged an additional $100 per month for every 100,000 survey responses/feedback records stored in your account. Retently's value comes from analyzing customer feedback trends, so keeping all responses is usually the best approach.

How many customers can I import?

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Retently doesn't limit the number of customers you can import from CSV files, sync automatically via native integrations, or import using our API. However, it's important to note that you will be charged an additional $100 per month for every 100,000 survey responses/feedback records stored in your account. This typically translates to 1 million contacts in your account. Retently's value comes from analyzing customer feedback trends, so keeping all responses is usually the best approach.

Can I translate the survey?

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Yes, you can edit and translate a survey's rating question, the open-ended question, the multiple-options question, the thank you message, and the Unsubscribe page.

Can I ask multiple questions?

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Yes, besides the main rating and open-ended questions, Retently allows adding additional rating, multiple-option and open-ended questions, to gain more insight into the customer feedback. The questions can be personalized based on the customer’s response.

What is a survey campaign?

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A survey campaign includes its own survey template, will target a particular segment of your audience, will deliver surveys on its own schedule or trigger, and will include its own set of notifications and autoresponders.

Survey campaigns are ideal if you want to survey customers in different languages, if you want to survey your audience on different products, or to measure your customers' experience at different stages in their lifecycle journey.

Can I use another rating scale?

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Retently gives you the possibility to measure different customer experience metrics, and each of them has it's own survey template with a different rating scale: NPS (0 - 10), CSAT (1 - 5), CES (1 - 7), and 5-STAR (1 - 5).

Can I embed the survey template?

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Apart from triggering in-app (web) surveys which will be displayed in your web application as a pop-up, you can easily distribute the link to your survey by email or via any platform you find most suitable for your audience and business goals, be it Intercom, MailChimp, HubSpot, social media, etc.

Can I export the data?

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You can export all your customer and survey data from the Dashboard, Feedback, Outbox and Audience pages, as well as via Zapier, webhooks, and API while your Retently subscription is active. Some native integrations such as Intercom, HubSpot, or Salesforce, will automatically export a customer's last rating and feedback and add it to their profile.

Once canceled, your data will be deleted within 30 days.

Can I buy additional user seats and campaigns?

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Yes, you can get extra users for $10 per month and additional campaigns for $20 per month.

The most powerful Customer Experience teams are powered by Retently

Taryn Stark Taryn Stark Product Design Manager,
“Retently is easy to use, cost-effective, and delivers the results we need. It provides us with valuable feedback and information about our services, highlighting what works and what doesn’t and helps us enhance our customers’ experience.” Read Customer Study
Pablo Hoffman Pablo Hoffman Co-Founder and Director,
“Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner.” Read Customer Study
Lucas Shipsides Lucas Shipsides Business Intelligence Analyst - Customer
Experience, Symbio
“Retently is a product that is constantly being made better and is at a great price point for the value it provides. Also, the Customer Success team is super responsive to any questions or requests.”
Henrik Eriksson Henrik Eriksson Admin Specialist,
Precis Digital
“Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction!” Read Customer Study
Keith Hayden Keith Hayden Customer Marketing,
“Retently has played a big role in helping us to reduce churn by acting quickly on the feedback provided and get quotes and testimonials. Fantastic support team, which is always on hand to help with any questions. I would highly recommend it!”
Elizabeth Lang Elizabeth Lang Digital Marketing,
“Retently is the only tool that we have reviewed that scored 95% on our scorecard, and we have been left extremely satisfied and surprised about the genuine greatness of this product. I will definitely recommend Retently.”
Chris Brubaker Chris Brubaker SVP, Marketing,
“We've been blown away by the response rate of in-app surveys. Using our old solution, our response rate was about 13%. Over the last 24 hours, our response rate has been 52%.This has been a fantastic result and I really appreciate how responsive and helpful Retently has been.”
Nicolas Costa Nicolas Costa Director of Customer Operations,
“The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges.”
Kellie Andrews Kellie Andrews Founder and Chief Connector,
Huntsville Hub
“I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!”

Read more Retently reviews

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