Integrate 2Chat with Retently

Trigger NPS/CSAT surveys after significant customer interactions on messaging platforms, sync customer communication data to update profiles in Retently, and use survey feedback to improve automated responses and customer service strategies.

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About 2Chat

2Chat is a conversational commerce automation tool that facilitates communication through WhatsApp, Instagram, Messenger, and SMS. It allows users to manage conversations, handle business catalogs, and send various media messages.

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2Chat to Retently

1

WhatsApp Call Received

Triggers when a new WhatsApp call is received.
2

WhatsApp Audio Message Transcribed

Triggers when a new WhatsApp audio message is transcribed to text.
3

Participant Joined a WhatsApp Group

Triggers when someone joins a WhatsApp Group.
4

Participant Was Removed From a WhatsApp Group

Triggers when someone is removed from a WhatsApp Group.
5

New WhatsApp Conversation

Triggers when a new WhatsApp conversation is started on your 2Chat connected number.
6

New WhatsApp Message

Triggers when a new message is either sent or received on 2Chat. Works for messages sent by agents or sent by your users/customers.
7

WhatsApp Group Message Received

Triggers when a new WhatsApp Group Message is received.
8

Participant Left a WhatsApp Group

Triggers when someone leaves a WhatsApp Group.
9

WhatsApp Message Received

Triggers when a WhatsApp message is received on your 2Chat connected number.
10

WhatsApp Order Received

Triggers when a WhatsApp order is received on your 2Chat connected number.
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Retently to 2Chat

1

Create Contact

Creates a contact in 2Chat.
2

Add WhatsApp Business Product

Adds a product to a WhatsApp Business catalog.
3

Delete WhatsApp Business Product

Deletes an existing product from a WhatsApp Business catalog.
4

Edit WhatsApp Business Product

Edits a product that exists on your WhatsApp Business catalog.
5

Send a WhatsApp Group Media Message

Sends a multimedia message like an image, video, document, or audio to a WhatsApp Group.
6

Send a WhatsApp Media Message

Sends a multimedia message like an image, video, document, or audio to a WhatsApp-enabled phone number.
7

Set WhatsApp Profile Picture

Sets the profile picture of a 2Chat-connected WhatsApp number to the specified image.
8

Get WhatsApp Business Collections

Gets all collections in a WhatsApp Business catalog.
9

Get WhatsApp Groups

Gets all WhatsApp groups your connected number is a participant of.
10

Add WhatsApp Business Collection

Adds a new collection to your WhatsApp Business catalog.
11

Delete WhatsApp Business Collection

Deletes an existing collection from a WhatsApp Business catalog.
12

Edit WhatsApp Business Collection

Edits an existing collection in your WhatsApp Business catalog.
13

Check if a Phone Number Has WhatsApp

Checks if a given number has a WhatsApp account.
14

Send a WhatsApp Group Text Message

Sends a text message to a WhatsApp Group.
15

Send a WhatsApp Text Message

Sends a text message to a WhatsApp-enabled phone number.
16

Set WhatsApp Status

Sets the WhatsApp status of your 2Chat-connected number.
17

Get WhatsApp Business Products

Gets all products in a WhatsApp Business catalog.
18

Get WhatsApp Group Participants

Gets all participants of a WhatsApp Group you are part of.

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