Integrate Alloy Navigator with Retently

Trigger NPS/CSAT surveys after resolving incidents or completing change requests to gather feedback on service satisfaction and identify areas for improvement. Sync customer profiles between Alloy Navigator and Retently to ensure accurate and up-to-date customer data for personalized survey distribution.

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About Alloy Navigator

Alloy Navigator is a service management tool that facilitates the management of incidents and change requests. It provides features for tracking activities and managing the status of incidents and requests.

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Alloy Navigator to Retently

1

New Change Request

Triggers when a Change Request is created.
2

Change Request Status Change

Triggers when the status of a Change Request is changed.
3

New Incident Activity

Triggers when a new Activity is added to any Incident.
4

New Change Request Activity

Triggers when a new Activity is added to any Change Request.
5

New Incident

Triggers when an Incident is created.
6

Incident Status Change

Triggers when the status of an Incident is changed.
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Retently to Alloy Navigator

1

Create Incident

Creates an incident.
2

Find Incident

Searches for an Incident record by ID or OID.
3

Find Person

Searches for a Person record by ID or OID.
4

Find Change Request

Searches for a Change Request record by ID or OID.
5

Search Person

Searches Person by Email.

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