Integrate Alloy Navigator Express with Retently

Trigger NPS/CSAT surveys after support ticket resolution or change request completion, sync customer profiles to ensure up-to-date contact information, and use survey feedback to improve service management processes.

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About Alloy Navigator Express

Alloy Navigator Express is a service management platform that helps organizations manage support tickets and change requests efficiently.

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Alloy Navigator Express to Retently

1

New Change Request

Triggers when a Change Request is created.
2

Change Request Status Change

Triggers when the status of a Change Request is changed.
3

New Ticket Activity

Triggers when a new Activity is added to any Ticket.
4

New Change Request Activity

Triggers when a new Activity is added to any Change Request.
5

New Ticket

Triggers when a Ticket is created.
6

Ticket Status Change

Triggers when the status of a Ticket is changed.
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Retently to Alloy Navigator Express

1

Create Ticket

Creates a ticket.
2

Search Person

Searches for a Person by Email.
3

Find Ticket

Searches for a Ticket record by ID or OID.
4

Find Change Request

Searches for a Change Request record by ID or OID.
5

Find Person

Searches for a Person record by ID or OID.

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