Integrate BoldDesk with Retently

Trigger NPS/CSAT surveys after support ticket resolution to gather feedback on customer service, sync customer contact and support history with Retently, and use feedback scores to improve support processes and customer satisfaction.

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About BoldDesk

BoldDesk provides tools for customer support including ticketing, contact management, and note-taking functionalities.

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BoldDesk to Retently

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Retently to BoldDesk

1

Create Contact

Creates a new contact.
2

Update Contact Group

Updates an existing contact group.
3

Create Ticket Note

Creates a note for an existing ticket.
4

Create Ticket

Creates a new support ticket.
5

Create Contact

Creates a new contact.
6

Update Contact Group

Updates an existing contact group.
7

Create Ticket Note

Creates a note for an existing ticket.
8

Create Ticket

Creates a new support ticket.
9

Find Contact Group by External Reference Id

Finds contact group by external reference ID.
10

Find Contact by External Reference Id

Finds contact by external reference ID.
11

Find Ticket by External Reference Id

Finds ticket by external reference ID.
12

Create Contact Group

Creates a new contact group.
13

Update Contact

Updates an existing contact.
14

Create Ticket Reply

Creates a reply to an existing ticket.
15

Update Ticket

Updates an existing ticket.
16

Create Contact Group

Creates a new contact group.
17

Update Contact

Updates an existing contact.
18

Create Ticket Reply

Creates a reply to an existing ticket.
19

Update Ticket

Updates an existing ticket.
20

Find Contact Group

Finds contact group by name.
21

Find Contact

Finds contact by email ID.
22

Find Ticket

Finds ticket by ticket ID.

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