Integrate AVANSER with Retently

Trigger NPS/CSAT surveys after customer calls or SMS interactions to gather feedback on communication experiences. Sync customer contact details from AVANSER to Retently to maintain updated profiles and improve survey targeting.

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About AVANSER

Monitors inbound and outbound calls and SMS interactions. Allows users to request calls and send SMS messages.

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AVANSER to Retently

1

Inbound Call

Triggers when a new inbound call is received.
2

Outbound Call

Triggers when a new outbound call is made.
3

Inbound SMS

Triggers when a new inbound SMS is received.
4

Outbound SMS

Triggers when a new outbound SMS is sent.
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Retently to AVANSER

1

Request Call

Requests to make a call.
2

Send SMS

Sends a new SMS.

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