Integrate Iptelecom with Retently

Trigger NPS/CSAT surveys after customer support calls to gather feedback on service quality, sync call interaction data with customer profiles in Retently to enhance customer experience management.

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About Iptelecom

Iptelecom provides call tracking services, enabling users to monitor and manage call activities through various triggers and actions related to inbound and outbound calls.

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Iptelecom to Retently

1

Queue: Agent Answered Call

Triggers when the call in the queue is answered.
2

Queue: Agent Log In

Triggers when a new agent logs into the queue.
3

Queue: Agent Marked Away

Triggers when the agent changes status to 'away'.
4

Queue: Missed Call

Triggers when the call in the queue is missed.
5

Incoming Call Hung Up

Triggers when you finish the incoming call.
6

Outbound Call Answered

Triggers when outbound call is answered.
7

Outbound Call Hung Up

Triggers when you finish the outbound call.
8

Queue: Call Left

Triggers when a call leaves the queue.
9

Queue: Agent Hung Up Call

Triggers when an agent finishes the call.
10

Queue: Agent Log Out

Triggers when an agent logs out of the queue.
11

Queue: Agent Marked Ready

Triggers when the agent changes status to 'ready'.
12

Queue: Agent Is Offered Call

Triggers when an agent can receive a call from the queue.
13

Call Picked Up

Triggers when you receive a call from a parked slot.
14

Incoming Call Answered

Triggers when you answer an incoming call.
15

Missed Call

Triggers when you miss a call.
16

Outbound Call Started

Triggers when you start making an outbound call.
17

Queue: Call Entered

Triggers when a call enters the queue.
18

New Voicemail Received

Triggers when you receive a voice message.
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Retently to Iptelecom

1

Call Parked

Creates a parked call.
2

New Call Recording

Creates a new call recording.
3

Make Call

Initiates a new call to a specified number, needing Click To Call enabled.

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