Integrate HelpdeskAdvanced with Retently

Trigger NPS/CSAT surveys after ticket resolution or updates, sync customer contact details and interaction history with Retently, use feedback scores to improve support processes and customer satisfaction.

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About HelpdeskAdvanced

Helpdesk Advanced allows users to manage assets, sites, tickets, contacts, and tasks. It triggers events when these entities are created or updated.

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HelpdeskAdvanced to Retently

1

New Asset

Triggers when a new asset is created.
2

New Site

Triggers when a new site is created.
3

New Ticket

Triggers when a new ticket is created.
4

Update Contact

Triggers when a contact is updated.
5

Update Task

Triggers when a task is updated.
6

New Contact

Triggers when a new contact is created.
7

New Task

Triggers when a new task is created.
8

Update Asset

Triggers when an asset is updated.
9

Update Site

Triggers when a site is updated.
10

Update Ticket

Triggers when a ticket is updated.
RetentlyHelpdeskAdvanced logo

Retently to HelpdeskAdvanced

1

Create Asset

Creates an asset in Helpdesk Advanced.
2

Create Site

Creates a site in Helpdesk Advanced.
3

Create Ticket

Creates a ticket in Helpdesk Advanced.
4

Update Contact

Updates a contact in Helpdesk Advanced.
5

Update Task

Updates a task in Helpdesk Advanced.
6

Create Contact

Creates a contact in Helpdesk Advanced.
7

Create Task

Creates a task in Helpdesk Advanced.
8

Update Asset

Updates an asset in Helpdesk Advanced.
9

Update Site

Updates a site in Helpdesk Advanced.
10

Update Ticket

Updates an existing ticket in Helpdesk Advanced.

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