Integrate Novocall with Retently

Trigger NPS/CSAT surveys after call events or appointments, sync customer call and appointment data with Retently to enhance customer profiles, and use feedback scores to improve call handling and appointment scheduling processes.

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About Novocall

Novocall provides call tracking and appointment management solutions, allowing users to manage incoming calls and appointments with triggers for various call events.

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Novocall to Retently

1

Cancel Appointment

Triggers when a customer cancels an existing appointment.
2

Incoming Call

Triggers when a customer makes a new request for a callback.
3

New Schedule

Triggers when a customer makes a new appointment for a scheduled call.
4

Successful Call

Triggers when both customer and call representative have picked up the call.
5

Failed Call

Triggers when either the customer or the call representative misses the call.
6

New Message

Triggers when a new message is submitted.
7

Reschedule Appointment

Triggers when a customer changes an existing appointment.
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Retently to Novocall

1

Create Call

Creates a call record.

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