Integrate Fusion Elements with Retently

Trigger NPS/CSAT surveys after ticket resolution to gather feedback on support interactions, sync customer feedback scores to prioritize and improve task handling, and use survey responses to enhance user notification strategies.

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About Fusion Elements

Fusion Elements provides task management tools that facilitate ticket handling and user notifications.

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Fusion Elements to Retently

1

New Comment

Triggers when an admin makes a public comment on a ticket.
2

Ticket Created

Triggers when a new ticket is created.
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Retently to Fusion Elements

1

Send In-App Notification

Sends an in-app notification to the specified user.
2

Look Up Ticket Type

Looks up ticket type information from a Ticket Type ID.

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