Integrate Spotilla with Retently

Trigger NPS/CSAT surveys after service requests are completed or communications are handled, sync customer data related to service interactions, and use survey feedback to enhance task management and customer service processes.

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About Spotilla

Spotilla allows users to manage tasks, service requests, and communications through its platform. It includes functionalities to create and update tasks and service requests and monitor events related to messages and spots.

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Spotilla to Retently

1

New Message

Triggers when a new message is added to a Spot.
2

Completed Task

Triggers when a task is completed in Spotilla.
3

Updated Spot

Triggers when a Spot is updated in Spotilla.
4

Updated Task

Triggers when a Task is updated in Spotilla.
5

New Service Request

Triggers when a new service request is created in Spotilla.
6

Completed Service Request

Triggers when a service request is completed in Spotilla.
7

New Task

Triggers when a New Task is created in Spotilla.
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Retently to Spotilla

1

Create Service Request

Creates a Service Request in Spotilla.
2

Create Task

Creates a Task in Spotilla.
3

Update Service Request

Updates a Service Request in Spotilla.
4

Create Message

Creates a Message for the selected Spot in Spotilla.
5

Create Spot Cost

Creates a Cost for the selected Spot in Spotilla.
6

Forward Service Request

Forwards a Service Request to the chosen Category in Spotilla.
7

Update Spot

Updates a Spot in Spotilla.

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