Integrate Aloware with Retently

Trigger NPS/CSAT surveys after customer support calls or text interactions, sync customer contact information and interaction history with Retently, and use survey responses to enhance customer service strategies.

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About Aloware

Aloware is a cloud-based contact center software that provides functionality for call, text, and workflow automation suitable for various teams.

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Aloware to Retently

1

Call Disposed

Triggers when a call is disposed in Aloware.
2

Communication Initiated

Triggers when a communication is initiated in Aloware.
3

Contact Disposed

Triggers when a contact's disposition status has changed in Aloware.
4

Recording Saved

Triggers when a voicemail is saved in Aloware.
5

Communication Disposed

Triggers when a communication is disposed in Aloware.
6

Contact Created

Triggers when a new contact is created in Aloware.
7

Contact Updated

Triggers when a contact is updated in Aloware.
8

Voicemail Saved

Triggers when a voicemail is saved in Aloware.
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Retently to Aloware

1

Create/Update Contact

Creates or updates a contact on your Aloware account.
2

Establish Two-Legged Call

Establishes a two-legged call with your Aloware account.
3

Send RVM

Sends an RVM with your Aloware account.
4

Enroll Contact to Sequence

Enrolls a contact to a sequence on your Aloware account.
5

Number Lookup

Searches for the number's information with your Aloware account.
6

Send SMS

Sends an SMS with your Aloware account.

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