Integrate Brightcall with Retently

Trigger NPS/CSAT surveys after calls to gather feedback on communication quality, sync contact details and call summaries with Retently to enhance customer profiles, and use survey responses to improve call handling strategies.

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About Brightcall

Brightcall is a communication platform that allows users to log calls, manage contacts in Power Dialer projects, and generate call summaries. It facilitates efficient call management and lead handling.

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Brightcall to Retently

1

New Call

Triggers when a call ends and gets logged on Brightcall Dashboard.
2

Dialer Call Summary

Triggers when a dialer call summary is received.
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Retently to Brightcall

1

Add Contact to Power Dialer

Adds a contact to a Power Dialer project.
2

Create Call

Creates a Lead, calls your agent(s) and puts the first to accept through to the lead's phone number.

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