Integrate 8x8 with Retently

Trigger NPS/CSAT surveys via SMS after customer support interactions, sync customer communication preferences, and use feedback scores to tailor communication strategies.

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About 8x8

8x8 provides communication services, enabling users to send and receive SMS messages and chat app messages, including delivery receipt notifications.

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8x8 to Retently

1

New Chat Apps Message Received

Triggers when a new chat app message is received.
2

New SMS Received

Triggers when an SMS is sent to your virtual number.
3

New Delivery Receipt

Triggers when an SMS message has been delivered or rejected.
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Retently to 8x8

1

Send Single Chat App Message

Sends a single chat app message.
2

Send Bulk SMS

Sends multiple SMS messages at once.
3

Send Single SMS

Sends an SMS to a given phone number.

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