Integrate ServiceNow with Retently

Trigger NPS/CSAT surveys after support ticket resolution or service request completion, sync customer profiles and feedback scores to enhance service management, and use survey responses to improve IT service processes.

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About ServiceNow

ServiceNow provides IT services management (ITSM) and IT operations management (ITOM) functionalities, allowing users to create, update, and manage records within various tables.

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ServiceNow to Retently

1

New Record

Triggers when a new record is created.
2

Updated Record

Triggers when an existing record is updated.
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Retently to ServiceNow

1

Create Record

Creates a new record in a table.
2

API Request (Beta)

Makes a raw HTTP request that includes this integration's authentication.
3

Find or Create Record

Finds or creates a record in a table.
4

Update Record

Updates an existing record in a table.
5

Find Record

Finds a record in a table.

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Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.

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