Integrate Dixa with Retently

Trigger NPS/CSAT surveys after customer support interactions, sync customer profiles and interaction history with Retently, and use survey responses to enhance customer support strategies and improve service quality.

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About Dixa

Dixa is a customer support platform that allows users to manage conversations and customer interactions. It enables the creation, updating, and tracking of conversations with customers through various channels.

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Dixa to Retently

1

Customer Satisfaction Rating Received

Triggers when a customer rates the conversation with your agent
2

New Conversation Created

Triggers when a conversation is created in Dixa
3

Status Changed

Triggers when a conversation changes its status between Open, Closed or Follow Up
4

Tag Removed From Conversation

Triggers when a tag is removed from a conversation
5

Message Added

Triggers when a new message is added to a conversation in Dixa
6

Internal Note Added

Triggers when an internal note is added to a conversation
7

Tag Added to Conversation

Triggers when a tag is added to a conversation
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Retently to Dixa

1

Add Message

Adds a message to an existing conversation
2

Change Conversation Status

Changes the conversation status to open or closed.
3

Create Conversation

Creates an Email or Contact Form Conversation
4

Set Custom Contact Attributes

Updates the Custom User Attributes for a given end user ID.
5

Tag Conversation

Adds or Removes a Tag to/from a Conversation
6

Update End User

Updates an End User based on its ID
7

Search Conversations by User

Search for conversations based on User ID
8

Get Conversation Rating

Retrieves Conversation CSAT Rating
9

Get Messages in Conversation

Retrieves messages in any given conversation based on CSID
10

Search Conversation

Searches for conversations in the Dixa platform
11

Search User by Email Address

Search for end-users based on email address
12

Find or Create User by External ID

Search for an Enduser based on the programmatically set external identifier.
13

Find or Create User by Phone Number

Search for end-users based on phone number
14

Add Internal Note

Adds an internal note to a conversation
15

Anonymize Data

Allows you to anonymize contacts, conversations or messages
16

Create Callback Request

Creates a callback conversation
17

Create User

Creates a User in Dixa with the "contact" or "agent" user category. Agents receive the default "agent" role.
18

Set Custom Conversation Attributes

Updates the Custom Conversation Attributes for a given conversation ID.
19

Transfer Conversation to Queue

Transfers a conversation to a different queue.
20

Get Conversation by Id

Search a conversation based on CSID
21

Search Enduser by External ID

Search for an Enduser based on the programmatically set external identifier.
22

Get Conversation Tags

Retrieves all tags currently on a conversation
23

Get User by Id

Retrieves the user based on user ID
24

Get Queue by Id

Retrieves a queue's information based on queue ID
25

Search User by Phone Number

Search for end-users based on phone number
26

Find or Create User by Email Address

Search for a user based on email address

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