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Integrate Help Scout with Retently NPS

Send transactional surveys triggered by Help Scout events, and collect and analyze customer feedback in Retently.

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About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Help Scout logo

Help Scout to Retently NPS

1

New Customer

Send an NPS survey or add contact in Retently when a new customer is added.
2

Conversation Assigned

Send an NPS survey or add contact in Retently when a conversation is assigned to a specific user.
3

Conversation Created

Send an NPS survey or add contact in Retently when a new conversation is created.
4

Tags Updated

Triggers when conversation tags are updated.
Help Scout logo

Retently NPS to Help Scout

1

Add Note

Adds a note to existing conversation when an NPS score is received.
2

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
3

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
4

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Retently API

Use API to create custom integrations

The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.

  • Fetch your customers from Retently Fetch your customers from Retently
  • Get the NPS, CSAT, CES scores Get the NPS, CSAT, CES scores
  • Receive the latest customer feedback Receive the latest customer feedback
  • Create and update customers in Retently Create and update customers in Retently
  • Unsubscribe customers in Retently Unsubscribe customers in Retently
  • Send transactional surveys Send transactional surveys
Check API documentation

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