About Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Help Scout to Retently NPS
New CustomerSend an NPS survey or add contact in Retently when a new customer is added.
Conversation AssignedSend an NPS survey or add contact in Retently when a conversation is assigned to a specific user.
Conversation CreatedSend an NPS survey or add contact in Retently when a new conversation is created.
Tags UpdatedTriggers when conversation tags are updated.
Retently NPS to Help Scout
Add NoteAdds a note to existing conversation when an NPS score is received.
Create CustomerCreates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
Create ConversationCreates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
Send ReplyReplies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.
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Use API to create custom integrations
The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.
- Fetch your customers from Retently
- Get the NPS, CSAT, CES scores
- Receive the latest customer feedback
- Create and update customers in Retently
- Unsubscribe customers in Retently
- Send transactional surveys