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Integrate Groove with Retently NPS using Zapier

Sync NPS scores with Groove and trigger NPS surveys from Groove with Retently NPS. With Retently NPS & Groove Integration, you can: send an NPS survey or add contact in Retently when an agent replies to a ticket or changes the state of a ticket to \opened\" when an NPS score is received."""

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About Groove

The simple helpdesk for SaaS and eCommerce businesses.

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Groove to Retently NPS

1

Ticket State Changed

Send an NPS survey or add contact in Retently when a ticket's state is changed.
2

Ticket Closed

Send an NPS survey or add contact in Retently when a ticket is closed.
3

Ticket Moved

Send an NPS survey or add contact in Retently when a ticket is moved to a different mailbox.
4

Customer Added

Send an NPS survey or add contact in Retently when a customer is created.
5

Customer Replied

Send an NPS survey or add contact in Retently when a customer replies to a ticket.
6

Ticket Started

Send an NPS survey or add contact in Retently when a new ticket is created.
7

Ticket Tagged

Send an NPS survey or add contact in Retently when a ticket is tagged.
8

Ticket Priority Changed

Send an NPS survey or add contact in Retently when a ticket's priority is changed.
9

Ticket Assigned

Send an NPS survey or add contact in Retently when a ticket is assigned.
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Retently NPS to Groove

1

Reopen Ticket

Changes the state of a ticket to opened when an NPS score is received.
2

Change Assigned Agent

Assigns an agent to a ticket when an NPS score is received.
3

Close Ticket

Changes the state of a ticket to closed when an NPS score is received.
4

Add Note

Adds a private note to an existing ticket when an NPS score is received.
5

Create New Ticket

Starts a new ticket for your customer when an NPS score is received.
6

Change Ticket State

Changes the state of a ticket, e.g. from opened to closed when an NPS score is received.

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Send Retently email NPS surveys to customers after tickets are closed in Groove

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Retently API

Use API to create custom integrations

The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.

  • Fetch your customers from Retently Fetch your customers from Retently
  • Get the NPS, CSAT, CES scores Get the NPS, CSAT, CES scores
  • Receive the latest customer feedback Receive the latest customer feedback
  • Create and update customers in Retently Create and update customers in Retently
  • Unsubscribe customers in Retently Unsubscribe customers in Retently
  • Send transactional surveys Send transactional surveys
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