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Integrate Zoho Desk with Retently using Zapier

Send transactional surveys triggered by Zoho Desk events, and collect and analyze customer feedback in Retently.

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Zoho Desk logo

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.

Zoho Desk logo

Zoho Desk to Retently NPS

1

New Contact

Triggers when new contact is created. Import the contact to Retently.
2

New Ticket

Triggers when a new ticket is created.
3

New Comment

Triggers when a new comment is added to any ticket in the selected department.
4

Updated Ticket

Triggers when a ticket is updated.
5

New Status Change

Triggers when a status of ticket is changed. Trigger a survey in Retently when a ticket is closed as completed.
Zoho Desk logo

Retently NPS to Zoho Desk

1

Create Ticket

Creates a new ticket when a Promoter or Detractor score is received
2

Add Comment

Add a comment to a ticket when an NPS/CSAT/CES score is received.
3

Create Contact

Creates a new contact.
4

Create Account

Creates a new account.

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Retently API

Use API to create custom integrations

The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.

  • Fetch your customers from Retently Fetch your customers from Retently
  • Get the NPS, CSAT, CES scores Get the NPS, CSAT, CES scores
  • Receive the latest customer feedback Receive the latest customer feedback
  • Create and update customers in Retently Create and update customers in Retently
  • Unsubscribe customers in Retently Unsubscribe customers in Retently
  • Send transactional surveys Send transactional surveys
Check API documentation

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