Integrate Zoho Desk with Retently

Trigger NPS/CSAT surveys after support ticket closure to gather feedback on customer service interactions, sync customer profiles between Zoho Desk and Retently to ensure consistent data, and use survey responses to improve support processes.

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About Zoho Desk

Zoho Desk is a web-based customer service software that assists organizations in managing customer queries effectively and efficiently. It allows for ticket creation, management, and collaboration among team members.

Zoho Desk logoRetently

Zoho Desk to Retently

1

New Account

Triggers when a new account is created.
2

New Attachment

Triggers when a new attachment is added to any ticket in the selected organization.
3

New Contact

Triggers when new contact is created.
4

New Status Change

Triggers when the status of a ticket is changed.
5

Updated Ticket

Triggers when a ticket is updated.
6

New Agent

Triggers when a new agent is added.
7

New Comment

Triggers when a new comment is added to any ticket in the selected department.
8

New Message

Triggers when a new message is added to any ticket in the selected department.
9

New Ticket

Triggers when a new ticket is created.
RetentlyZoho Desk logo

Retently to Zoho Desk

1

Add Comment

Adds a comment to a ticket.
2

Create Contact

Creates a new contact.
3

Send E-Mail Reply

Sends an email reply for the selected ticket.
4

API Request (Beta)

Makes a raw HTTP request that includes this integration's authentication.
5

Find Contact

Finds an existing contact by email.
6

Add Attachment

Adds an attachment to a ticket.
7

Create Account

Creates a new account.
8

Create Ticket

Creates a new ticket for customer requests.
9

Update Ticket

Updates an existing ticket.
10

Search Ticket

Searches ticket (request) by ticket number.
11

Find or Create Contact

Finds or creates a contact.

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