Integrate Microsoft Outlook with Retently

Trigger NPS/CSAT surveys after specific email interactions or calendar events, sync customer contact details from Outlook to Retently, and use survey responses to inform communication strategies.

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RetentlyMicrosoft Outlook logo

About Microsoft Outlook

Microsoft Outlook is a web-based suite for email, calendar, contacts, and task management, allowing users to manage their communications and schedules effectively.

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Microsoft Outlook to Retently

1

Calendar Event Start

Triggers at a specified time before an event in your calendar starts.
2

New Attachment

Triggers when there is a new attachment.
3

New Contact

Triggers when a new contact is added to your account.
4

New Email Matching Search

Triggers when a new e-mail is received in your inbox that matches a search.
5

New Message in Folder

Triggers when a new message in folder is created.
6

Cancelled Calendar Event

Triggers when an event is cancelled.
7

New Calendar Event

Triggers when a new event is created in your calendar.
8

New Email

Triggers when a new e-mail is received in your inbox.
9

New Flagged Email

Triggers when a new email is flagged.
10

Updated Calendar Event

Triggers when an event is updated.
RetentlyMicrosoft Outlook logo

Retently to Microsoft Outlook

1

Create Event

Creates an event in the calendar of your choice.
2

Create Draft Email

Creates a draft of an email that can then be reviewed and sent out.
3

Reply to Email

Creates a new reply to email, probably with input from previous steps.
4

Update Calendar Event

Updates a calendar event information.
5

API Request (Beta)

Makes a raw HTTP request that includes this integration's authentication.
6

Find a Contact

Search for a contact.
7

Create Contact

Creates a new contact.
8

Delete Event

Deletes an existing event.
9

Send Email

Sends an email from your Outlook account.
10

Update Contact

Updates a contact.
11

Find Calendar Event

Finds a Calendar Event in your calendar.
12

Find or Create Contact

Finds or creates a contact.

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