Integrate Caplena with Retently

Automatically analyze open-ended responses from NPS/CSAT/CES surveys in Retently using Caplena's tools to derive actionable insights, enabling businesses to better understand customer sentiment and improve customer experience strategies.

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About Caplena

Caplena provides tools for automated analysis of free-text data, allowing users to derive insights from customer feedback, social media posts, and reviews.

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Caplena to Retently

1

New Projects

Triggers when a new project is added.
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Retently to Caplena

1

Append Row to Project

Adds a row to an existing project and returns the IDs of the created rows.
2

Find or Create Project

Identifies the project you want to work with.
3

Create Project

Creates a project with one or more questions.
4

Find Project

Identifies the project you want to work with.

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