Integrate JustCall with Retently

Trigger NPS/CSAT surveys after customer support calls or sales interactions, sync customer contact details between JustCall and Retently, and use survey feedback to enhance customer service and sales strategies.

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About JustCall

JustCall is a cloud-based communication service for sales and support teams. It facilitates making calls and sending text messages, enabling connection with leads and customers.

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JustCall to Retently

1

Call AI Report Generated

Triggers when the AI-powered insights for a JustCall call are generated.
2

Call Completed (Sales Dialer)

Triggers when a call is completed in Sales Dialer.
3

Call Updated (Sales Dialer)

Triggers when a call is updated in Sales Dialer; this event will only contain the keys for which the values of a call are actually updated.
4

Incoming Caller Enters Queue

Triggers when an incoming call enters a queue.
5

New Incoming Call

Triggers when a new incoming call is received.
6

New Appointment

Triggers when a new appointment is scheduled via JustCall Appointment Scheduler.
7

[Legacy] Call Ended

Triggers when a call ends and gets logged in JustCall call logs.
8

SMS Sent or Received

Triggers when a new text is sent from or received on your JustCall numbers.
9

New Voicemail

Triggers whenever there is a new voicemail.
10

SMS Received

Triggers when an SMS is received in JustCall (incoming only).
11

Call Updated

Triggers when a call is updated; this event will only contain the keys for which the values of a call are actually updated.
12

Call Answered

Triggers when a call is answered in a queue.
13

Call Initiated

Triggers when a call is initiated from JustCall.
14

[Legacy] Incoming Call

Triggers for a new incoming call.
15

Incoming Caller Exits Queue

Triggers when an incoming call exits a queue.
16

Missed Call

Triggers when an incoming call is missed.
17

Call Completed

Triggers when a call ends and gets logged in JustCall call logs.
18

New Contact

Triggers when a new contact is added to your JustCall address book.
19

[Legacy] New Text

Triggers when a new text is sent from or received on your JustCall numbers.
20

SMS Delivery Status Updated

Triggers when an outgoing SMS gets delivered.
21

SMS Sent

Triggers when an SMS is sent via JustCall (outgoing only).
22

[Legacy] Call Updated

Triggers when you add or update notes and disposition codes for a particular call.
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Retently to JustCall

1

[Legacy] Add to Sales Dialer Campaign

Adds a contact to an existing Sales Dialer Campaign.
2

[Legacy] Check for Text Replies

Checks if you have received a reply from a number on one or across all of your JustCall numbers.
3

Create Contact

Creates a new contact in JustCall.
4

[Legacy] Send a Multimedia Text Message

Sends a multimedia text message.
5

Send a Multi-Media Message

Sends a multimedia text message.
6

Send a Text Message

Sends a text message to any number.
7

Find Contact

Finds a contact in JustCall.
8

Add Contact to Sales Dialer Campaign

Adds a contact to an existing Sales Dialer Campaign.
9

Check Reply to SMS

Checks if you have received a reply from a number on one or across all of your JustCall numbers.
10

Delete Contact From Sales Dialer Campaign

Deletes a contact from an existing Sales Dialer Campaign.
11

Schedule a Text Message

Schedules a text message to go out at a particular date and time in the future.
12

[Legacy] Send a Text Message

Sends a text message to any number.
13

Update Contact

Updates the contact in JustCall.
14

Find Contact in Sales Dialer

Finds a contact in Sales Dialer.

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