Integrate AgentX with Retently

Trigger NPS/CSAT surveys after support conversations, sync customer feedback to adjust support strategies, and update customer profiles based on interaction outcomes.

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About AgentX

AgentX allows users to create and manage conversations with agents, facilitating communication and response handling. It provides functionalities for agents, messages, and conversations, enabling efficient user support.

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AgentX to Retently

1

New Agent

Triggers when a new agent is created.
2

Message From User

Triggers when there is a new message posted by a user in the conversation.
3

New Conversation

Triggers when a new conversation is started with an agent.
4

Reply From Agent

Triggers when there is a new reply from the AI agent in the conversation.
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Retently to AgentX

1

Create Conversation

Creates a brand new conversation with an agent, with no chat history.
2

Find Message

Finds a message in the conversation.
3

Search Conversations

Searches existing conversations with the agent.
4

Send a Message to a Conversation

Sends a message to a conversation and expects a response from the agent.
5

Search Agents

Searches agents that you are allowed to access.
6

Find or Create Conversation with an Agent

Searches existing conversations with the agent or creates a new one if not found.

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