Integrate Aidbase with Retently

Trigger NPS/CSAT surveys after support tickets are resolved, sync customer profiles and support history with Retently, and use survey feedback to improve support processes and customer satisfaction.

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About Aidbase

Aidbase is a platform that allows users to manage knowledge databases and support ticketing systems. It supports chatbot integrations and email management, allowing users to process and respond to communications efficiently.

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Aidbase to Retently

1

Chatbot Userdata Collected

Triggers when userdata is submitted through a chatbot.
2

Email Received

Triggers when a new email is received in Aidbase.
3

Email Status Changed

Triggers when an email's status is changed.
4

Ticket New Comment

Triggers when a new comment is added to a ticket.
5

Ticket Status Changed

Triggers when a ticket's status is changed.
6

Add Video

Adds a YouTube Video as knowledge to your Aidbase account.
7

Create FAQ

Creates a new FAQ in your Aidbase account.
8

Start Training

Starts a training job for a given knowledge.
9

Email Priority Changed

Triggers when an email's priority is changed.
10

Email Sent

Triggers when a new email is sent from Aidbase.
11

Ticket Created

Triggers when a new ticket is created.
12

Ticket Priority Changed

Triggers when a ticket's priority is changed.
13

Add FAQ Item

Adds a new FAQ Item to an existing FAQ.
14

Add Website

Adds a new Website as knowledge to your Aidbase account.
15

Create Chatbot Reply

Generates an AI Chatbot reply.
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Retently to Aidbase

We don't have any triggers yet for Aidbase, but we're working on it!

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